Reviews
Bert Lee - Customer
Marisol, the service associate was very nice and helpful in making sure that I was taken care during my visit. The service provided by the service technician and service department was very professional and timely. Overall, I am very pleased and satisfied with their service.
Hello Bert, we are so pleased you enjoyed your visit to Acura of Pleasanton! We appreciate allowing Marisol and our team to provide the highest level of care for your Acura and for us to be a part of your ownership experience. Thank you again for taking the time to let us know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton
Stellar service!
Always a great experience!! Friendly, helpful, knowledgeable, timely and trustworthy, what more could anyone ask for?!
Thank you KristinaKK for your wonderful feedback, this mean a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive experience during your service visit. We appreciate allowing our dealership to been a part of your Lexus journey and look forward to be of service to you again in the future. Regards, Your Team @ Hendrick Lexus of Pleasanton
Great service department
I purchased my MDX from Hendrick 13 years ago and have taken it there for service since then. The service is really exceptional in every way. Everything is explained very clearly and options are presented with care. Of course, the work is also completed expertly.
Hi Lowell, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Thank you for letting us know about your experience with our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura performing at its best. Your time is valuable, and we are happy that we were able to identify additional repairs to save having to return in the future. We are proud to been a part of your Acura journey through the years and as your Acura MDX ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton
service
employees work as team, another person helped me when my advisor was not available
Hello Nora, we are so pleased you enjoyed your visit to Acura of Pleasanton! We appreciate allowing our team to provide the highest level of care for your Acura MDX and for us to be a part of your ownership experience. Choosing our dealership for your original delivery and service means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton
Recall Notice Resolved
I received a recall notice for my 2014 Acura TL and made an appointment. The service advisor (Shaun) was professional and friendly in greeting me and walking me through the entire process. Shortly after dropping off the car Shaun called and explained what would be necessary and then kept me informed until the car was ready to be picked up. Great experience and I will continue to have my service here.
Hi Porschedave, thank you so much for the positive review! We are so pleased you enjoyed your visit to Acura of Pleasanton! We appreciate allowing Shaun and our team to provide the highest level of care for your Acura and for us to be a part of your ownership experience. Choosing our dealership for your original delivery and service means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton
2014 Acura MDX Service, Brakes, Fluids
Marisol always gives excellent and superb service. I am extremely pleased working with her whenever I service my MDX.
Hello Gerald, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! Your time is valuable and we appreciate allowing teammate Marisol to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura MDX, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Your Team @ Hendrick Acura of Pleasanton
Acura Pleasonton Car Service
I went in for a Air Bag Light that suddenly came up on my dashboard. Marisol attended to me and was overall authentic and professional. Paid about $200 for car diagnostic. Problem was solved with their computer sensory code reprogramming.
Hello Joseph, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! Your time is valuable and we appreciate allowing teammate Marisol to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura TSX, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Your Team @ Hendrick Acura of Pleasanton
Excellent Customer Service
My experience was excellent. My rep kept a me updated throughout the service and was really respectful.
Thank you Brandon for your wonderful feedback, this mean a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive experience during your service visit. We are committed to ensure our guests to have an Acura that performs at its best. We appreciate allowing our dealership to been a part of your Acura journey since taking delivery and look forward to be of service to you again in the future. Regards, Your Team @ Hendrick Acura of Pleasanton
Acura RDX
They were great and I love the car. They may have sent me home with a bad tire and no spare so make sure they check the tires. Really nice folks.
Hello JJ, we strive for 100% satisfaction and thank you for taking the time to share your recent visit. It is apparent we did not provide a positive service visit and we want to help. Your feedback is valuable so we can investigate, learn and improve but could use more detail of what we could have done differently. If you are willing, we would like to discuss your visit further. Please contact our General Manager, Gabriel Gonzalez at 925-725-2848 at your earliest convenience. Regards, Your Team @ Hendrick Acura of Pleasanton
carlamcox72@yahoo.com
It is always a great experience working with Marisol Arvizu one of the advisors there. I have been going to Acura in Pleasanton for the past 12 years and I have always had a pleasant experience.
Hi Carla, we are so pleased you enjoyed your visit to Acura of Pleasanton! We appreciate allowing us to provide the highest level of care for your Acura MDX. Thank you for letting us know about your experience with Marisol and our service department. We are proud to been a part of your Acura journey through the years, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton