Doug Smith Chevrolet

Reviews

4.1
(22 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Horrible service

I would give them zero stars if I could. I bought a used Yukon and brought it in for service where they "performed and oil change" on it then brought it back to do a coolant service and transmission service. Now it has started leaking coolant after their service. Rod told me it was head gasket problems and that it had failed some tests and that is the only answer. I told him put it back together and I will pick it up. When I picked it up Rod told me it was all faulty equipment and it was the radiator cap. Seams fishy. So I drove it and the car was fine, fast forward 1500 miles, tool it to a different mechanic because it was acting weird. Now the mechanic calls me and tells me the oil obviously wasn't changed causing extra wear on the bearings in the lower end of the motor. Now nobody at Doug smith wants to talk to me and all they can say is "well that isn't standard practice." Well now I'm on the hook for replacing the motor or rebuilding it and Doug smith wont take credit for their suburb work they did on my vehicle. It is still drivable but it has early stages of rod knock because of the performance of their shop. Keep in mind the vehicle was previously owned by a Chevy mechanic and all maintenance has been performed on time and with the correct equipment. Now Jason over parts and service told me that it will be a few days before they get back to me because he has to do inventory. Ya put the customer on the backburner for the vehicle you messed up. I look forward to hearing from them and will update the review if they decide to step in and fix it or the solution they work out.

4.0

used car purchase

Sales people were very friendly and helpful with no pressure. Bought a used vehicle and pleased with the service. Did not pay the extra amount for the cleaning of the vehicle and opted for the standard cleaning. The vehicle was not even vacummned properly and dirt was even under the floor mats. Window were washed and very streaked. Got the vehicle home and re cleaned the inside.

5.0

New car purchase

Great place to buy a truck. No pressure sales and knowledgeable staff. Fastest sale I have ever had

4.0

No pressure

Gus and Ashely were awesome! I went to get a used car and there was not a lot of pressure from the sellers at all. They helped and try to make things clear. But there were a few spots that were confusing. But they did their best to clear it all up. I am glad I went. :)

5.0

BYU Head Coach Review

I am leasing this vehicle for a time period as an employee of BYU and the opportunity of a Chevy electric car was presented to me. I have enjoyed this Chevy Bolt as my first ever electric car and the experience of power in an electric vehicle exceeded my expectations.

Dealer response

Brian, We really appreciate you taking the time to share your recent experience. Enjoy the new electric vehicle and we look forward to working with you for many years to come. If there is anything we can assist with down the road please do not hesitate to reach out.

5.0

Doug Smith Auto gets an A in my book

Our experience at Doug Smith auto in Spanish Fork was excellent. Hunter was our salesman and was very friendly and helpful throughout the sales process. Finance was a dream compared to usual. Our experience in the past have been that finance took forever and that was not the case here. It was dealt with in such a timely manner while still being extremely thorough. Overall the process was great and we ended up with a beautiful car at a great price. I highly recommend this dealership!!!

Dealer response

Lara, We appreciate you taking the time to leave us a review and share your experience with others. We're very pleased to hear you had a great experience. If there is ever anything we can assist with down the road please do not hesitate to reach out. Thanks again!

5.0

No pressure sales at it's best

My wife and I were looking for a used car, lease return, 1 year old. We'd been to a few dealerships and gotten the usual, buy here, buy now pressure, don't leave the lot even if it's not quite the vehicle you want. We were tired of it, and drove by Doug Smith in Spanish Fork. We didn't have time for a test drive, but looked at a couple vehicles we were interested in. We took the business card and left. Afterward I (not the sales people) initiated the contact via email to ask a few more questions. The answers were straight forward and honest. Thought about it some more and finally decided to go back and check it out further. Breanna and Reid were great to work with, patient with our questions and concerns. An honest deal was struck and we now own a vehicle we love. I highly recommend the experience I had at Doug Smith Chevrolet in Spanish Fork and Breanna and the sales team there to others looking to purchase a vehicle.

Dealer response

Thanks for taking the time to leave us a 5 Star review. We loved hearing that you had such a great experience. We hope you enjoy the vehicle for many years to come. If there is ever anything we can assist with down the road please do not hesitate to reach out. Thanks again!

4.8

Doug Smith is a great dealership!

My husband and I were in the market for a new car and we were helped by Marcos who was knowledgeable, polite, personable, and patient. He treated us like family and if you are in the market for a new car (or a new friend) look him up! I'm so impressed at how we were taken care of!

Dealer response

Thanks for taking the time to leave us a review, Kimberley. We agree, Marcos is pretty awesome! If there's ever anything we can assist with down the road please do not hesitate to reach out.

1.0

VERY dissatisfied customer

Doug Smith is worst dealer I have encountered in fifty years of purchasing vehicles. Financial person was: untruthful, dishonest, devious, coersive, etc. Their goal was to overcharge and under deliver every chance they got. Customer satisfaction score would be minus fifty. Like the shady ‘used car dealer’ in old B movies. Once a puchase agreement was finally signed, it took Doug Smith 3 weeks, THREE WEEKS!!!, to deliver car to me, an easy ten hour drive. Ship tomorrow, ship tomorrow was all i heard for way too many days. Then i heard it had shipped, be in my driveway in two days, great! Two days later car still on their lot, shipper called me to let me know he was picking it up in another few days!! Other out of state dealers had delivered in 3-4 days from greater distance. So another zero score. Added bonus was that we had agreed they would ship for certain price, then they reniged and i ended up paying $170 extra. Nice huh? Finally, icing on a bad cake, instead of sending document for title n registration to me, as other out of state dealers had done, they wanted to send to state mvd but who knows where?? This would have been a nightmare for me to deal with to get car registered. Out of state Car n documents must be together for vehicle vin n mileage verification. After MUCH negotiation, they agreed to send to an mvd office near me. Mvd office confirmed that if docs had gone somewhere else, big problem for me. Another zero. So right car, good price, terrible customer treatment. Avoid if possible, especially if out of state.

Dealer response

Mrsteveo, we appreciate you taking the time to provide us with this feedback. We want our customers to feel like we give honest and caring service throughout the entire purchasing process and are concerned that that is not what you most recently found with us. We strive to put our customers' needs first and are worried that this experience has not illustrated that. I'd love the opportunity to speak with you directly to discuss your purchase and any concerns you may have. You can reach me directly at 801-798-7431. Joey Di Regolo - Sales

5.0

Mrs.Chevy

Absolutely love Doug Smith in spansish Fork they do everything. I was drove to work, I then was picked up, they are honest on repairs and always make sure any warranties of mine will cover repairs.

Dealer response

Thanks for the 5 Star Review, Amanda. We look forward to assisting you for many years to come. Please let us know if there's anything we can help with down the road.

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