Doug Smith Spanish Fork

3.6 out of 5 3.6

Reviews

3.6 out of 5 3.6
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 11, 2019

    My husband and I were in the market for a new car and we were helped by Marcos who was knowledgeable, polite, personable, and patient. He treated us like... family and if you are in the market for a new car (or a new friend) look him up! I'm so impressed at how we were taken care of!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to leave us a review, Kimberley. We agree, Marcos is pretty awesome! If there's ever anything we can assist with down the r...oad please do not hesitate to reach out.

  • 1.0 out of 5
    January 13, 2019

    Doug Smith is worst dealer I have encountered in fifty years of purchasing vehicles. Financial person was: untruthful, dishonest, devious, coersive, etc.... Their goal was to overcharge and under deliver every chance they got. Customer satisfaction score would be minus fifty. Like the shady ‘used car dealer’ in old B movies. Once a puchase agreement was finally signed, it took Doug Smith 3 weeks, THREE WEEKS!!!, to deliver car to me, an easy ten hour drive. Ship tomorrow, ship tomorrow was all i heard for way too many days. Then i heard it had shipped, be in my driveway in two days, great! Two days later car still on their lot, shipper called me to let me know he was picking it up in another few days!! Other out of state dealers had delivered in 3-4 days from greater distance. So another zero score. Added bonus was that we had agreed they would ship for certain price, then they reniged and i ended up paying $170 extra. Nice huh? Finally, icing on a bad cake, instead of sending document for title n registration to me, as other out of state dealers had done, they wanted to send to state mvd but who knows where?? This would have been a nightmare for me to deal with to get car registered. Out of state Car n documents must be together for vehicle vin n mileage verification. After MUCH negotiation, they agreed to send to an mvd office near me. Mvd office confirmed that if docs had gone somewhere else, big problem for me. Another zero. So right car, good price, terrible customer treatment. Avoid if possible, especially if out of state.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Mrsteveo, we appreciate you taking the time to provide us with this feedback. We want our customers to feel like we give honest and caring service thr...oughout the entire purchasing process and are concerned that that is not what you most recently found with us. We strive to put our customers' needs first and are worried that this experience has not illustrated that. I'd love the opportunity to speak with you directly to discuss your purchase and any concerns you may have. You can reach me directly at 801-798-7431. Joey Di Regolo - Sales

  • August 20, 2018

    This is the best car buying experience ever. I have bought many, many cars over the years and each time, I came away feeling like I got taken advantage... of. I feel that Doug Smith Auto does have the best prices around. And from experience when we have used their repair shop, they are honest.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to share your experience, Marilyn. We appreciate you as a loyal Doug Smith customer. If there is anything we can assist wit...h in the future please let us know.

  • 5.0 out of 5
    January 12, 2019

    Absolutely love Doug Smith in spansish Fork they do everything. I was drove to work, I then was picked up, they are honest on repairs and always make... sure any warranties of mine will cover repairs.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5 Star Review, Amanda. We look forward to assisting you for many years to come. Please let us know if there's anything we can help with... down the road.

  • 5.0 out of 5
    August 16, 2018

    Great contact and helpful helping me locate a jeep commander

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jason, we appreciate the review. We strive to offer a 5 Star experience with every visit. Enjoy the Jeep Commander!

  • 1.0 out of 5
    August 1, 2018

    Do not send your 21 year old in there to buy their first car. They will pressure them and lie to them. My son said he didn't want to buy and they said... he had to because the money was sent in from the bank already and the paperwork was done, so he had no choice. They put him into a 2016 car and traded in his old truck and he is in debt more for what he was before. They saw a newby and they went for the jugular. I called--my PTSD kicked in--I was over the top rude and they were smug. Watch out for Zac and Marcos.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Donny, we're disappointed that you have a negative impression of our dealership. We strive to provide a 5 Star Experience with every customer, every t...ime. We would appreciate a chance to discuss this with you; please contact me directly at 801-798-7431 so I can address your concerns. Joey Di Regolo - Sales Manager

  • 2.0 out of 5
    July 26, 2018

    Took my 2015 Duramax in for a routine maintenance service. The technician that worked on my truck changed the oil and oil filter and topped of my diesel... exhaust fluid. When I got home I noticed that my oil filter was leaking, probably due to the excessive torque in which the filter was tightened to. Also, DEF was spilled all over under the hood and down the side of my front fender with no effort to clean it up. I called to complain and was put on hold for 15 minutes waiting for my service advisory to pick up. Not sure I'll ever take my truck in for service here again.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Marty, We appreciate your honest review and understand you are frustrated. We set a high standard for ourselves and are disappointed to hear we fell s...hort of your expectations. I would love to speak with you directly to see how we can rectify and resolve your issues. We want to keep you as a lifelong Doug Smith customer, and your satisfaction is important to me. You can reach out to me directly at 801-798-7431. Robby Lee - Service Manager

  • 5.0 out of 5
    May 24, 2018

    No pressure. Went in and told the salesman Ben Curtis that I was not buying today. I just wanted prices on a lease so that I could look around and get... the best deal. He didn't hesitate or pressure me into leasing from him. I left with a price in just a few minutes. and went to anther dealer to ask the same thing. They refused to give me a price unless I promised I would lease from them if they beat the first price. Salesman at other dealership (Mark) actually got mad and belligerent with me and my father. Mark eventually called me back and left a message offering me a deal. I went back to Ben and told him about the experience and price and that if he could beat the price by any amount I would buy from him. They not only beat the price by a good amount they also gave me a lot more miles on the lease. Thanks guys, love the truck!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    April 27, 2018

    We were at the dealership for hours, working on the deal. We had a family discount that they apparently used, but didn't give us credit for! The salesman,... Daniel, was good, but we felt they weren't dealing fairly on the family discount!

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 4, 2017

    Aaron Foster sold me a 2017 Dodge Charger Daytona 340, he was well informed on details of the car, and remembered all of our previous conversation details.... No pressure on the sale, or to buy extras. All around good dealership staff and sales manager. Aaron is the one to see.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to leave us a 5 Star Review, John. You're really going to enjoy that 2017 Dodge Charger Daytona 340 for many years to come.... Aaron will be very happy to hear your remarks and recommendation. Thanks!

View More Reviews