Ed Voyles Kia

In February 2024, I came here to purchase two Kia Sportages for my business fleet. While finalizing the details, the General Sales Manager, James Hill, came to the table. His professional etiquette was nonexistent. He was dismissive, completely lacked basic manners, and unprofessional enough to abruptly walk away mid-conversation without saying a word. Because of his poor conduct, I immediately took half of my business elsewhere. I drove to their sister store, Ed Voyles Kia Chamblee, where I was treated with excellent professionalism and bought the first fleet vehicle. I only returned to the Cobb location the next day to buy the second one because they held the only blue Hybrid model in the metro area. Looking back, my only regret is giving a dime of corporate capital to a store that tolerates this level of disrespect from senior management. James Hill’s five-minute attitude threw away a seamless double-vehicle sale and permanently alienated a commercial client. If you expect professional standards from management, go somewhere else.

🚨 BUYER BEWARE — VERY DISAPPOINTING CERTIFIED PRE-OWNED EXPERIENCE 🚨 If you’re considering buying a Certified Pre-Owned vehicle from Ed Voyles Kia, do your homework and think twice. We purchased a Certified Pre-Owned vehicle from Ed Voyles Kia. Less than 1,000 miles after the purchase, the serpentine belt shredded, leaving us stranded on the side of the freeway while returning home from an out-of-town trip. We had no choice but to pay $177.79 out of pocket to have the belt replaced so we could get back on the road. What happened afterward is even more disappointing. I have contacted Ed Voyles Kia multiple times and requested reimbursement for the $177.79 repair. This is not an outrageous request. I'm not asking them to pay for some major mechanical failure. I'm asking them to reimburse us for a serpentine belt that failed less than 1,000 miles after purchasing their Certified Pre-Owned vehicle. Despite multiple attempts to resolve this directly with the dealership, my requests have been ignored. That's what makes this experience so frustrating. The issue isn't simply the $177.79. It's the fact that after selling us a vehicle as Certified Pre-Owned, Ed Voyles Kia has shown very little interest in addressing a problem that occurred almost immediately after the sale. A vehicle leaving you stranded on the side of the freeway less than 1,000 miles after purchase is bad enough. Being ignored when you ask the dealership to address a $177.79 repair is unacceptable customer service. If this is how Ed Voyles Kia treats customers after they have your money, potential buyers should be aware of the experience we had. BUYER BEWARE. Ask questions. Read the fine print. Have the vehicle independently inspected. And don't assume that “Certified Pre-Owned” means the dealership will stand behind the vehicle when something goes wrong. This review is based on my personal experience with this purchase and my attempts to get a very small repair expense reimbursed.

It disappoints and hurts me to have to write another review. These are my opinions and observations based on the experience I had with Ed Voyles KIA of Smyrna. Unknown to me, the vehicle was driven by a manager at Ed Voyles Kia for 1,400 miles (no discount given). It is during this time that the damage occurred. If this manager had come forward, these damages would have been fixed and the physical ills, emotional ills, inconvenience, and heartache that I was put through would have been spared. It was not identified as a manager’s vehicle on the Ed Voyles website listing, not mentioned by the salesperson, or on the window sticker (not present, I found one piece of it in the glovebox) where I was later told it should be noted. It’s been six months and my new car still has 4 stone chips in the windshield. I want to thank the GM (Mr. Opalka) for stepping up after a couple of reviews and taking immediate action to pick up my vehicle and dropping off a loaner vehicle, but he fumbled on the 5-yard line. They had my car for 3+ while they painted the scratched passenger side rear quarter panel, replaced the scratched passenger seat back, repaired a stone chip in the front grill, but the windshield did not get repaired or replaced. The same salesperson (Cameron) that didn’t mention that the vehicle had been used by a manager said they weren’t going to fix it because they didn’t know when it happened. My answer to that is, get the manager and me on a lie detector and we’ll find out who can’t recall what is true. Mr. Opalka had asked me on several occasions to tell him everything that needed to be fixed, and he said that he wanted to get it right the first time. I got my vehicle back and three months later they picked it up again and had it for another 3 weeks. Mr. Opalka asked me again to tell him what still needed to be done. I said that the stone chips in the windshield and have the car ceramic coated. I got a call from a person at Ed Voyles Kia saying that they could not find the stone chips (not even the experts in the glass department), I told him where to look, he said he would have to clean the dirt off of the windshield, and he would call me back. I never got the call (returning calls is something they need to work on). I texted Mr. Opalka about the difference of opinions/observations. Since there were three opposing opinions/observations I thought Mr. Opalka would look for himself, so he could make an informed decision. When I got the car back, it looked good until I wiped the windshield with a damp cloth, then the magic potion was gone, and the 4 stone chips were still there. I texted Mr. Opalka pictures that clearly showed the 4 chips in the windshield. Mr. Opalka texted me that they cleaned the windshield with a chemical, he said he was closing the case and “I’m not doing anything else with the windshield. This comes as a 180-degree turn from I want to get it right the first time. Is it due to the cost ($800 to $2,000 RETAIL)? My answer is that the manager who was responsible for the vehicle when it happened should pay. If it’s due to doubt about when it happened, the solution is to put the manager and me in front of a lie detector. Or maybe his new job has overwhelmed him or he is relying on bad information/advice (if the input is garbage, the output won’t be good). I fail to see how it is fair/right or good business to have someone pay top dollar for a new vehicle and find out it has been used for 1,400 miles and has damage that the dealership won’t fix. If anyone has had a similar situation, let me know about it. I’ll include it in my letter to Kia America, Better Business Bureau, and Metro Atlanta Chamber of Commerce. To those that have done me an injustice, I leave you with Matthew 5:20.

Tyreeq and Zeke were both so kind and easy to talk to. Although I did not purchase a car today I am very lucky to have talked to both of these men. 10/10 would talk to again!

Thank you Kevin, Chris and Chris. You guys were able to remove my tire lock. I was able to correct the problem with that tire. Thank you. Most friendly and helpful. ! ..

Deceptive practices and lies by omission of the truth at several levels. Description on Ed Voyles website did not mention that it was a manager's vehicle with 1,400 miles (LBOOT). Salesperson (Cameron R.) didn't mention that it was a manager's vehicle (LBOOT. Test drive was very quick and short (approx. 2.5 miles). I was paying attention to performance, sound of engine, radio, A/C, and traffic. I wasn't looking for the odometer, because it's a NEW vehicle. Cameron said it was alright to run through a carwash (shadow MATTE gray) which was a half truth, He had me sign a paper stating I would give him a 10 rating and answer no to two questions, he said signature was just to acknowledge that he told me (very shady business practice). I have not recieved a survey for Cameron (no surprise). Over the following two days I called for Cameron because I had left something in my trade-in, he was not there or busy, so I left messages to call me, 3+ weeks he has not called (NO service after the sale). I filled out a form on their website that would give me a $1,000 discount on a new vehicle or $1,750 extra for my trade-in, this was not honored. When I realized that I was sold a USED vehicle, I looked it over and found stone chips, 1 on plastic grill, 1 in paint up front, 4 small chips in windshield, 1 on painted wheel, and 2 three inch scratches on back of passenger seat. Shame on that manager for not coming forth and fixing those damages caused under his watch (dishonest and LBOOT). Spoke to sales manager (Marna). She said the window sticker Identifies it as a Manger's vehicle and that the managers take very good care of their vehicles (this one abused his privilege). There was NO window sticker. I found a piece of it in the glove box (folded like an accordion, where someone had previously ripped it off by opening the widow). The best they could do was SELL me an extended warranty for $100 over their cost.

Did the old Bait and switch. Have a new Sorento with a internet price of $34K but I started to ask about financing they raised the price $7K!!!! Said it had a special wrap and the internet was a generic listing yet the internet listed the Vin# and the pictures were real ones from the dealership. Just very unethical and dirty. Do not trust anything from this dealership!!!!

This dealership is awful. I was a loyal customer for five years and over the last two months they completely took advantage of me. Communication was terrible, I was repeatedly given incorrect information, and there was zero urgency to fix my car. In the end, they couldn’t even fix the issue—and actually made it worse. I took my car in on December 4 for a check engine light and didn’t get it back until January 13, only to have to bring it right back the same day. I finally got my car back on January 29 with no resolution at all. What was supposed to be a warranty repair turned into an out-of-pocket expense. I was without my vehicle for nearly two months, had to pay for rental cars that will not be reimbursed, and they don’t even offer loaners. Customer service was subpar and management was despicable. I will never give this dealership another dime and will never refer anyone here. Extremely disappointed after being a loyal customer for five years.

I had a great experience at Kia in Symna. No complaints here. My 2026 Kia Sportage is the bomb. Best ride I've had in a long time. The salesperson was quick and on point. I purchased my ride back in August of 2025 and I'm discovering new features all the time. I'm happy!

Delivered a Defective Car — Then Weeks of unreasonable demands and Runaround Before My Attorney Had to Step In If I could give zero stars, I absolutely would. I purchased a brand-new 2025 Kia Niro SX Touring from Ed Voyles Kia on August 23, 2025, and the car was delivered to me damaged — a broken plastic tow-hitch cover on the front bumper. They promised immediately to “make it right.” Weeks went by, excuse after excuse, endless calls and emails, and nothing but stalling, demands, and complete lack of accountability. I live 5 hours from the dealership. That's how far I had to go to find a dealership with the exact car I wanted. They demanded me to drive 10 hours round trip so they could put the part on my bumper as a “warranty claim.” I told them it's not a warranty issue, it's a defective purchase issue - mail me the plastic part and I will snap it into place myself. They refused repeatedly. After being patient far longer than any customer should have to be, I finally had to hire an attorney just to get them to mail me a simple $50 plastic part that should have been on the car from day one. Once it arrived, it took me 30 seconds to snap it in myself — proof this entire fiasco was pure laziness and disregard for their customer. This dealership’s behavior was shameful, unprofessional, and unethical. Delivering a new vehicle in damaged condition is bad enough; refusing to fix it until legal action is taken and escalation threatened by my attorney lands this dealership in unforgivable territory. Then they've sent me at least 5 emails and texts wanting to know if I was satisfied with their dealership. Heck NO. My attorney had to force their compliance. If you value honesty, customer service, or your sanity, avoid Ed Voyles Kia at all costs. They’ll smile to make the sale and disappear the moment you need help.