Ed Voyles Kia

🚨 BUYER BEWARE — VERY DISAPPOINTING CERTIFIED PRE-OWNED EXPERIENCE 🚨 If you’re considering buying a Certified Pre-Owned vehicle from Ed Voyles Kia, do your homework and think twice. We purchased a Certified Pre-Owned vehicle from Ed Voyles Kia. Less than 1,000 miles after the purchase, the serpentine belt shredded, leaving us stranded on the side of the freeway while returning home from an out-of-town trip. We had no choice but to pay $177.79 out of pocket to have the belt replaced so we could get back on the road. What happened afterward is even more disappointing. I have contacted Ed Voyles Kia multiple times and requested reimbursement for the $177.79 repair. This is not an outrageous request. I'm not asking them to pay for some major mechanical failure. I'm asking them to reimburse us for a serpentine belt that failed less than 1,000 miles after purchasing their Certified Pre-Owned vehicle. Despite multiple attempts to resolve this directly with the dealership, my requests have been ignored. That's what makes this experience so frustrating. The issue isn't simply the $177.79. It's the fact that after selling us a vehicle as Certified Pre-Owned, Ed Voyles Kia has shown very little interest in addressing a problem that occurred almost immediately after the sale. A vehicle leaving you stranded on the side of the freeway less than 1,000 miles after purchase is bad enough. Being ignored when you ask the dealership to address a $177.79 repair is unacceptable customer service. If this is how Ed Voyles Kia treats customers after they have your money, potential buyers should be aware of the experience we had. BUYER BEWARE. Ask questions. Read the fine print. Have the vehicle independently inspected. And don't assume that “Certified Pre-Owned” means the dealership will stand behind the vehicle when something goes wrong. This review is based on my personal experience with this purchase and my attempts to get a very small repair expense reimbursed.

Tyreeq and Zeke were both so kind and easy to talk to. Although I did not purchase a car today I am very lucky to have talked to both of these men. 10/10 would talk to again!

Thank you Kevin, Chris and Chris. You guys were able to remove my tire lock. I was able to correct the problem with that tire. Thank you. Most friendly and helpful. ! ..

I had a great experience at Kia in Symna. No complaints here. My 2026 Kia Sportage is the bomb. Best ride I've had in a long time. The salesperson was quick and on point. I purchased my ride back in August of 2025 and I'm discovering new features all the time. I'm happy!

Delivered a Defective Car — Then Weeks of unreasonable demands and Runaround Before My Attorney Had to Step In If I could give zero stars, I absolutely would. I purchased a brand-new 2025 Kia Niro SX Touring from Ed Voyles Kia on August 23, 2025, and the car was delivered to me damaged — a broken plastic tow-hitch cover on the front bumper. They promised immediately to “make it right.” Weeks went by, excuse after excuse, endless calls and emails, and nothing but stalling, demands, and complete lack of accountability. I live 5 hours from the dealership. That's how far I had to go to find a dealership with the exact car I wanted. They demanded me to drive 10 hours round trip so they could put the part on my bumper as a “warranty claim.” I told them it's not a warranty issue, it's a defective purchase issue - mail me the plastic part and I will snap it into place myself. They refused repeatedly. After being patient far longer than any customer should have to be, I finally had to hire an attorney just to get them to mail me a simple $50 plastic part that should have been on the car from day one. Once it arrived, it took me 30 seconds to snap it in myself — proof this entire fiasco was pure laziness and disregard for their customer. This dealership’s behavior was shameful, unprofessional, and unethical. Delivering a new vehicle in damaged condition is bad enough; refusing to fix it until legal action is taken and escalation threatened by my attorney lands this dealership in unforgivable territory. Then they've sent me at least 5 emails and texts wanting to know if I was satisfied with their dealership. Heck NO. My attorney had to force their compliance. If you value honesty, customer service, or your sanity, avoid Ed Voyles Kia at all costs. They’ll smile to make the sale and disappear the moment you need help.

If I could give this dealship 0 stars I would. I have a 2022 Kia Telluride. 6 months after I brought my truck I was leaking gas, I took it there I was told sometimes when u pump gas you will smell gas. I demanded a diagnostic test and I had a hairline crack in my gas tank with no under car damage. I was told it not under warranty. Fast forward my lower core heater hose has a hole in it from some Harden metal wire lines that is up against the hose. So from the pressure from the engine rubbing up against the hose with pressure has caused a hole. So I am leaking coolant. I have called several times to ask for an estimate of repair. They keep telling me I have to pay $230 for a diagnostic test. When clearly I know what the problem is. They just want money for a problem on how bad the truck was built

Service department is trash. They need to wipe a of them out and start over.

Best dealership in Georgia!!!!!, will always get my business… They always treat me Right and I appreciate them!!!! 👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽

I sold my car to Ed Voyles Kia on May 10, 2024 and was told I'd receive the equity check within two weeks. As of late July, I still haven't received it. That’s over two months of delay, multiple phone calls, and emails with little to no follow-through or urgency from their end. I’ve been in contact with several employees, including Gerard, James, an individual from the finance department, and was eventually told that my check was sent out on July 8 or 9—nearly two months after the sale. It never arrived, and despite following up multiple times and confirming my address, no one has provided tracking info, a replacement check, or any real solution. The lack of communication, accountability, and basic customer service is incredibly concerning. I’ve now filed a complaint with the Better Business Bureau just to try to get some movement on this; it's clear these individuals from Ed Voyles Kia are not capable of following through with this process. I've been a loyal Kia customer but am now reconsidering my future with them after this endless, frustrating experience. I would strongly caution anyone thinking about selling their vehicle here—or doing business with them in general.

Sales team was amazing shout out to my guy Nigel for making my dream come true