Ed Voyles Kia

Shannon was the reason we called back after three weeks, enough said. Chris was relaxing in finance, great guy! Stephen and the scratch golfer assisted... us during the process as well. Nice team effort. Facility need a little work and extremely small. Life’s not perfect, but completely satisfied

I purchased a 2020 Kia Stinger April 2020 and it was delivered to my driveway. I have since noticed small bubbles in the tint on the window and also noticed... a bad cut job on another. I sent an email on 8/18 and it never received a response from anyone. I called today 10/7/20 and was transferred to a salesman. I was told that I would need to drive the vehicle back to Smyrna to have it fixed and it would only take an hour. Be reminded that I did not originally drive it from the dealership and I live over 200 miles away. I asked if the Kia dealer here could fix it and was told no and basically, it would be an out of pocket expense for me if I chose otherwise. I also was told that they complimentary tint all cars purchased and if there are any issues with it, it must be brought back. That was never stated during the purchasing process that it would be tinted. It would have been easier to have it done where I reside and have it done correctly rather than to have someone remove it and re-tint. I think this could have been handled better.

STAY AWAY!!! ED VOYLES ARE CROOKS. Tampered my control arms, unsafe and tried to charge me $4000 for a bogus reason.They Claimed to have fired the technician.... They Dr. Repair orders to show recalls were performed when they werent. Charged me for the repairs for 3 recalls were we covered. Made bogus repair orders. Overcharged me and changed numbers on repair order from original copy. Did repairs wrong and charged me again. Charged my warranty company for bogus repairs. Ran up 11,5000 until the warranty I bought from them was expended! Then took off my oil pump and stripped it. There was NO OIL IN MY CAR and seized the enginE as I was leaving. The to refused fix it and gave me an estimate of 11,000 to get a used engine. I was without a car for 6 months and ended up buying and engine from GLA. For $6000. In lost my job, couldn't rent. They also did a tear down to cover their repair negligence after I specifically told them not to. Completely illegal. I ended up homeless for a period of time. I have the proof. repair orders and the bogus ones they illegally changed. My service advisor also quit because he said they were doing illegal things ripping plp off. I also worked as an employee at another EdVoykes dealership and the owners trained the managers to lie and overcharge. I was harassed and bullied, called vulger names and the by management to keep quiet. They did not pay me and I opened a case. BAD CROOKS. good ole boy mentality in bed with the local legal system. DISGUSTING that they are allowed to get away with abuse, tampering, Front paperwork. Charging for repairs not needed

I purchased a new Kia from this dealership on 3/18/2020. They delivered it. While looking at the contract it was noticed that they added a vehicle warranty.... I called Keith Shepard and he said I had the choice to not purchase the vehicle or I could purchase the vehicle and they would refund me the full warranty amount. They did not refund the full warranty amount and Keith told me it was due to taxes and COVID was holding that up. Six months later after many calls I was told by another manager that the monies not refunded were taxes, meaning that Keith had been lying to me for six months, and that they would forward the monies to me. This was a lie and I never received the monies. A call to Kia USA was made and they told me it was my problem.

I arrived at Ed Voyles Kia around 9:15 am and was driving out in my new car at 11:15 am. This was the fastest car buying experience I have ever had. My... Salesperson Stephen Empie was fantastic. I never ever felt pressure and they worked with me to get me the terms I was comfortable with. Chris Ashby the Finance Manager was also pretty amazing. If you're looking for a new KIA go to Ed Voyles !

Jim Voyles was awesome to deal with and he is definitely carrying on the family tradition of excellent customer service and in-depth knowledge of the vehicles!... We have now bought two cars through Ed Voyles Kia and are about to purchase our third. We HIGHLY recommend going here for your next purchase for first class service!!!

The service advisors Ron and Scott are top of the line. I didn’t purchase my vehicle there but have had everything from a brand new engine to an oil change... and they made my experience wonderful. Everything from contacting my extended warranty to reserving my rental. These are truly professional people.

I bought a Kia Optima 2008 and they were very professional. The staff was friendly and helped me greatly with my purchase. I would definitely recommend... them to a friend :)

Good dealer would recommend to anybody trying to get a good cash car. Great service and even better cars and help choosing your car of your choice.

Personable, pleasant, knowledgeable and reasonable prices. Very good crew! I was offered transportation to the mall or anywhere else within 10 miles... instead of waiting in the waiting room. I had work to do and it suited me better to wait there.