Reviews
Ned Higgins was a wonderful salesperson that made me feel
Ned Higgins was a wonderful salesperson that made me feel welcome and comfortable during the time that I spent at Carl Hogan. He was kind, helpful, and considerate while helping me. My experience at Carl Hogan was a great one! I will be shopping with them again in the future.
Ned Higgins was a wonderful salesperson that made me feel
Ned Higgins was a wonderful salesperson that made me feel welcome and comfortable during the time that I spent at Carl Hogan. He was kind, helpful, and considerate while helping me. My experience at Carl Hogan was a great one! I will be shopping with them again in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Angela, we're delighted to hear that Ned made your experience at Carl Hogan Automotive so welcoming and comfortable. Thank you for sharing your positive feedback, and we look forward to seeing you again in the future!
Encxcellent service being very helpful in servicing the
Encxcellent service being very helpful in servicing the problem I was dealing with!! Would highly recommend!!
Encxcellent service being very helpful in servicing the
Encxcellent service being very helpful in servicing the problem I was dealing with!! Would highly recommend!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bev, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
R Henry excellent salesman.
R Henry excellent salesman. Very knowledgeable. Open to suggestions and compromise. He is asset to Carl Hogan deslership
R Henry excellent salesman.
R Henry excellent salesman. Very knowledgeable. Open to suggestions and compromise. He is asset to Carl Hogan deslership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glenn, thank you for recognizing Henry's excellence as a salesman! Your kind feedback means a lot, and we're here for you whenever you need assistance at Carl Hogan Automotive! Safe travels!
Good place to go for excellent service
Everyone I came in contact with was very helpful and courteous. Especially Randy my salesman. He was very complete and helpful about my vehicle and operation of. Has been excellent after the sale also. Would not hesitate to return for my next purchase
Good place to go for excellent service
Everyone I came in contact with was very helpful and courteous. Especially Randy my salesman. He was very complete and helpful about my vehicle and operation of. Has been excellent after the sale also. Would not hesitate to return for my next purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
G., we're delighted to know that Randy and the rest of our team at Carl Hogan Automotive were able to assist you effectively. We appreciate your feedback, and look forward to seeing you for your next purchase! - :
Customer
Didn?t have a long wait, nice and pleasant, clean and comfortable. The service was great and no problem it was very smooth.
Customer
Didn?t have a long wait, nice and pleasant, clean and comfortable. The service was great and no problem it was very smooth.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Linda, We're glad to know you had a smooth and pleasant experience at Carl Hogan Automotive. We appreciate your positive feedback about our service and environment! We'll see you next time!
Great deals and service
This is a great dealer in North East Mississippi. I always get great service's and deals when shopping for new car. Great service personnel and professional sales staff.
Great deals and service
This is a great dealer in North East Mississippi. I always get great service's and deals when shopping for new car. Great service personnel and professional sales staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Carl Hogan Auto. We value your business and hope to work with you again in the future.
Satisfactory
My experience was satisfactory. The dealership was pleasant &inviting &the dealer was thorough & polite.
Satisfactory
My experience was satisfactory. The dealership was pleasant &inviting &the dealer was thorough & polite.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the five stars, Ruth! We're glad to hear that your visit with us here at Carl Hogan Automotive was such a positive one. We hope to see you back!
Slow getting my extended warranty Acadia in shop
I could not get anyone to answer the phone in the service dept. then the sales lady was more interested in trading my vehicle in and had no effort in trying to get me into the shop to get the thermostat replaced so my wife?s AC would work. I can?t stand how a simple thermostat is inside the top of motor housing and this is a regular issue yet gm has no recalls to take care of this mainly due to it being a $1000 repair job! Come on gm, ur better than that. But overall they finally got it in the shop after 2 weeks sitting there cause no one has any spare parts anymore and this is normal . And if u ask for a loaner ur looked at like an idiot even though u spent 50-60k. That doesn?t matter anymore and ur extended warranty will get fixed one day. But everything is working and took nearly 3 weeks and we are fortunate enough to have a spare vehicle but a lot of people don?t and it hurts without a vehicle for 3 weeks. The worst issue I had was not being able to get the service dept on the phone no matter what time of the day u call. Or if you do one service attendant isn?t sure because it?s someone else?s vehicle. But overall it got fixed and my ford was in the shop even longer so it?s either a problem at every dealer or maybe it is a issue with dealers in Columbus, sad time to buy new vehicles. Something has to change.
Slow getting my extended warranty Acadia in shop
I could not get anyone to answer the phone in the service dept. then the sales lady was more interested in trading my vehicle in and had no effort in trying to get me into the shop to get the thermostat replaced so my wife?s AC would work. I can?t stand how a simple thermostat is inside the top of motor housing and this is a regular issue yet gm has no recalls to take care of this mainly due to it being a $1000 repair job! Come on gm, ur better than that. But overall they finally got it in the shop after 2 weeks sitting there cause no one has any spare parts anymore and this is normal . And if u ask for a loaner ur looked at like an idiot even though u spent 50-60k. That doesn?t matter anymore and ur extended warranty will get fixed one day. But everything is working and took nearly 3 weeks and we are fortunate enough to have a spare vehicle but a lot of people don?t and it hurts without a vehicle for 3 weeks. The worst issue I had was not being able to get the service dept on the phone no matter what time of the day u call. Or if you do one service attendant isn?t sure because it?s someone else?s vehicle. But overall it got fixed and my ford was in the shop even longer so it?s either a problem at every dealer or maybe it is a issue with dealers in Columbus, sad time to buy new vehicles. Something has to change.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
New Buick Enclave purchase
Great staff, flawless delivery of my new vehicle. Went above and beyond showing me all the features and making sure I understood everything.
New Buick Enclave purchase
Great staff, flawless delivery of my new vehicle. Went above and beyond showing me all the features and making sure I understood everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Please let us know if there is anything else we can do for you; we are more than happy to help!
My beautiful Chevy!
Easy process! I got the car I wanted! I was pretty nervous but I left with a new car.
My beautiful Chevy!
Easy process! I got the car I wanted! I was pretty nervous but I left with a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carol, thank you for the feedback! We're so glad to hear you trusted the Carl Hogan team with what could be an overwhelming process! We're so glad we were able to help make your trip easy and successful!