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Carl Hogan Automotive Chrysler Dodge Jeep Ram

(26 reviews)

Reviews

(26 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carl Hogan Automotive Chrysler Dodge Jeep Ram from DealerRater.

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Ned Higgins was a wonderful salesperson that made me feel

Ned Higgins was a wonderful salesperson that made me feel welcome and comfortable during the time that I spent at Carl Hogan. He was kind, helpful, and considerate while helping me. My experience at Carl Hogan was a great one! I will be shopping with them again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Angela, we're delighted to hear that Ned made your experience at Carl Hogan Automotive so welcoming and comfortable. Thank you for sharing your positive feedback, and we look forward to seeing you again in the future!

Encxcellent service being very helpful in servicing the

Encxcellent service being very helpful in servicing the problem I was dealing with!! Would highly recommend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Bev, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

R Henry excellent salesman.

R Henry excellent salesman. Very knowledgeable. Open to suggestions and compromise. He is asset to Carl Hogan deslership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Glenn, thank you for recognizing Henry's excellence as a salesman! Your kind feedback means a lot, and we're here for you whenever you need assistance at Carl Hogan Automotive! Safe travels!

Good place to go for excellent service

Everyone I came in contact with was very helpful and courteous. Especially Randy my salesman. He was very complete and helpful about my vehicle and operation of. Has been excellent after the sale also. Would not hesitate to return for my next purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

G., we're delighted to know that Randy and the rest of our team at Carl Hogan Automotive were able to assist you effectively. We appreciate your feedback, and look forward to seeing you for your next purchase! - :

Customer

Didn?t have a long wait, nice and pleasant, clean and comfortable. The service was great and no problem it was very smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Linda, We're glad to know you had a smooth and pleasant experience at Carl Hogan Automotive. We appreciate your positive feedback about our service and environment! We'll see you next time!

Great deals and service

This is a great dealer in North East Mississippi. I always get great service's and deals when shopping for new car. Great service personnel and professional sales staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for highlighting our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Carl Hogan Auto. We value your business and hope to work with you again in the future.

Satisfactory

My experience was satisfactory. The dealership was pleasant &inviting &the dealer was thorough & polite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the five stars, Ruth! We're glad to hear that your visit with us here at Carl Hogan Automotive was such a positive one. We hope to see you back!

Slow getting my extended warranty Acadia in shop

I could not get anyone to answer the phone in the service dept. then the sales lady was more interested in trading my vehicle in and had no effort in trying to get me into the shop to get the thermostat replaced so my wife?s AC would work. I can?t stand how a simple thermostat is inside the top of motor housing and this is a regular issue yet gm has no recalls to take care of this mainly due to it being a $1000 repair job! Come on gm, ur better than that. But overall they finally got it in the shop after 2 weeks sitting there cause no one has any spare parts anymore and this is normal . And if u ask for a loaner ur looked at like an idiot even though u spent 50-60k. That doesn?t matter anymore and ur extended warranty will get fixed one day. But everything is working and took nearly 3 weeks and we are fortunate enough to have a spare vehicle but a lot of people don?t and it hurts without a vehicle for 3 weeks. The worst issue I had was not being able to get the service dept on the phone no matter what time of the day u call. Or if you do one service attendant isn?t sure because it?s someone else?s vehicle. But overall it got fixed and my ford was in the shop even longer so it?s either a problem at every dealer or maybe it is a issue with dealers in Columbus, sad time to buy new vehicles. Something has to change.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Buick Enclave purchase

Great staff, flawless delivery of my new vehicle. Went above and beyond showing me all the features and making sure I understood everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Please let us know if there is anything else we can do for you; we are more than happy to help!

My beautiful Chevy!

Easy process! I got the car I wanted! I was pretty nervous but I left with a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Carol, thank you for the feedback! We're so glad to hear you trusted the Carl Hogan team with what could be an overwhelming process! We're so glad we were able to help make your trip easy and successful!