Brunswick Subaru

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
39 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 30, 2019

    Outstanding experience and I love my Subaru. Have recommended this dealership and service department to several others.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy ...to help!

  • 5.0 out of 5
    September 25, 2019

    The sales staff was helpful and knowledgeable. The whole process of leasing my Crosstrek was quick and efficient.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Karen, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional needs or questio...ns, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    August 12, 2019

    Like the way their show room is set up. Nice and quiet when you walk in, someone right there to help. Found them to be very helpful, and they were not... pushy at all. I had the right level of attention and support, and not a bunch of sales activity or people swarming me. Was in and out in under an hour. Over the past 40 years I have bought many cars for myself, my adult children, etc. This was the easiest and most pleasurable experience ever!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tess, thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received an...d thank you again for choosing Brunswick Subaru!

  • 1.0 out of 5
    July 29, 2019

    I bought a brand new Subaru Crosstrek. Before it was even 1 year old the radio/cd/blue tooth and CarPlay stopped working right. I was told that?s normal... and we have to wait for the update which is usually $135 each year after the warranty expires. Then I had a question on what I thought was a crack in the control arm and the service personnel and even the service manager were aggressively saying it was my fault and I had hit something. Eventually I got them to just look at it to which they apologized that nothing was even wrong with it. The poor attitude and accusations that it was my fault were some of the poorest customer service I have aver seen. I am so disappointed with the service department of Brunswick Auto Mart Subaru and wish I had never purchased a vehicle there.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your ex...perience in more detail. Please reach out our Service Manager, John Cross at 888-543-2073 x3622 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    June 24, 2019

    Great. Located the vehicle equipped exactly as I requested. Delivery was informative and efficient. Very friendly.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything we can do for you. Take care.

  • 5.0 out of 5
    May 23, 2019

    Took my 2017 Subaru Forrester for regular maintenance at Brunswick Subaru. As always, a pleasant, friendly experience. I wouldn't trust my vehicle with... any other provider.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Joe, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

  • 5.0 out of 5
    May 15, 2019

    Outstanding dealership. Great service, efficient and thorough. Have purchased four vehicles here, highly recommend. Karen Burval (salesperson) is great.... Knowledgeable and not pushy. She is one of the reasons I strongly recommend this Subaru dealer. Service guys are great, no BS, never an issue with service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jim, thank you! We take our reviews seriously and are delighted to hear about your visit with Karen and our team. We appreciate your feedback an...d hope to see you again soon!

  • 5.0 out of 5
    April 26, 2019

    Always best service response to current needs. Experience has shown that other dealers are less efficient.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Dale, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about y...our recent visit. Take care!

  • 1.0 out of 5
    April 17, 2019

    Brunswick did the first oil change on my 2019 Ascent. Afterward I discovered they overfilled the oil. The level was 1 inch above the full mark, at the... twist in the dipstick. When I called to schedule a time to bring it in to be corrected the service rep didn't think I knew how to check the oil level, but he agreed to check it. Upon bringing it in he removed/wiped/inserted the dipstick 5 times then agreed its overfilled and acknowledged the level was at the twist in the dipstick. They performed the corrective action (sucked oil out) and we requested a statement. The service rep advised it would take 2 hours to write it up, upon trying to appeal to him to do it immediately we gave up and left. Upon returning home we checked the level and it was low plus oil spots were on our grill. Guess where we won't be going for service or to purchase cars? (and we are in the market for another car)

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dave, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more... regarding this matter. Please reach out John Cross, our Service Manager, at 888-543-2073 x3622. We look forward to hearing from you.

  • 5.0 out of 5
    March 12, 2019

    Excellent service on time and well done. even a comped car wash

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Geno, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

View More Reviews