Farrish Subaru

Service department representative was friendly and helpful. Dealership charged me full list price of $289 for a part that I could have bought online for $246. Only $50 labor, on the other hand, which I perceive as good. Zero stars to Subaru for making you replace an entire tail light assembly when all you have is a crack in one of the plastic lenses. Also for making it apparently impossible for a non-expert owner to do to work themselves. With my previous cars, this kind of thing was a trivial do-it-yourself fix with a part that cost maybe 15% as much.

My new Subaru wouldn't start. I drive it regularly, mix freeway, city traffic usual trips avg 15-25 miles. Found out that the battery was drained. Spoke to Farrish Subaru and was able to avoid a tow by finding that it would start and remaining running after using a battery pack to start it. Farrish, gave a me loaner, completely checked the error codes, charging system and replaced the battery with a new higher capacity Subaru battery and called me when it was completed. All covered under warranty. Had a good discussion with the Service Advisors and explanation of probable cause and the increased capacity battery.

Excellent customer service. Thank you for the quick and informative car service on our new Subaru.

We have previously given this dealership a 5 star rating but wanted to write an addition. My wife and I did the in-car class with Farrish - we spent 1.5 hours with the instructor and picked up a huge number of tips and tricks. A class like that for 2 people would normally cost several hundred dollars - but the Subaru class was free and they even sent us a $25 Sunoco gas card.

Farrish does the work you ask them to without any pressure to do other things they might note- and they don’t tend to recommend anything ridiculous. Previously, I’d taken my car to them for brake pad replacement that another dealership said I needed. Farrish got started and then came out to me with pictures showing me that they weren’t even close to needing replacement. They could have just done it and I’d never have known. That gave me a lot of trust for Farrish.

We drove over 370 miles to work with this dealership and to successfully find a new car we absolutely love. Completely worthwhile journey. Great staff and dealership. Really nice to work with a team of people who care about the customer, the cars they are selling, and the help and information they provide.

The process for identifying the work to be done and getting complete customer input is well structured and the staff are very polite. They keep you well informed about potential costs and the time to accomplish the work. The waiting room is spacious and well maintained, as well as quiet; there are snacks and coffee/tea. I was very satisfied with the work done and the helpfulness of the staff.

You hear stories about dreading car shopping and so I did dread it but once I found Farrish I realized they were not that stereotypical car dealership. They were friendly, great with children, knowledgeable, flexible and more like friends/family who just wanted to help. I highly recommend them!

Just had my car serviced with Aaron at Farrish. Couldn’t ask for better service and communication about potential repairs.

Buying our new Subaru from Farrish was a really easy and hassle-free experience. The sales staff was helpful and informative, without being pushy. Farrish offered us a great price on our trade, and they were upfront and transparent about pricing and fees.