AutoNation Hyundai North Richland Hills

We received a great customer service and support. The whole process was very smooth and courteous

**********BUYER BEWARE********** I am writing this review in order to help future customers who look to do business with business not to waste your time. I have had the most horrific experience anyone could ever experience. Been talking to Mo Ibrahim (sales guy) since yesterday in regards to a vehicle I wanted to purchase from them and I figured them being a well known, big organization I figured their customer service and communication would be top notch, but boy was I wrong. Upon agreeing to numbers and having my credit submitted and approved prior to my arrival the following day I was excited and anxious to get to the establishment and finalize my purchase for the Used vehicle I was planning on picking up. Before the day of going to this establishment, the sales guy told me vehicle was available and ready to go. I asked him if there was anything wrong with the vehicle etc. of course asking questions and doing my due diligence to make sure I am looking at a good quality vehicle and he replied with no, nothing wrong with the vehicle at all. He told me let's roll and get you going so I agreed and went upon setting an appointment for the following day at 11:00AM. Upon arriving to the establishment Mo walked me over to his office, then he proceeded to tell me that let's get your rolling and signed up. I then told him I would like to see the vehicle first, inspect and drive it then sign up and then he said well I dropped it off in our service department so it can go through their reconditioning process. I then told him I thought the vehicle was ready to be driven and taken home. He said well it still has to go through our shop etc. *Why couldn't he tell me before driving 3 hours to his dealership and submitting my info* I then told him so there might be a possibility that I won't even be able to take it home? and he then said yes there's a possibility where you might not take it home today. So why not tell me vehicle wasn't ready before hand. Then after waiting for a good while in his office he came back and told me man I have bad news the truck is no good. Truck died on the technician when he took it out for a drive and then started throwing all these codes. I told him are you serious. He then said yeah man, let's look at some other ones, and I told him no that's what I was interested in. He acted like it wasn't a big deal when he already ran my credit, I wasted 6 hours of my day just to not have a new vehicle to take home. He then proceeded to show me other vehicle that weren't at his lot and making remarks like I can get this one here tomorrow, etc. I drove 3 hours! I am not doing this again. At this point I was furious not only because I wasn't able to take a vehicle home but because he showed no concern nor urgency of the situation. I then told him I will proceed to go to another dealership and take my business elsewhere. He then said okay. He didn't even mean to bring this matter up to the managements attention. I was hoping someone from management would have come to me, apologize of the situation, acknowledge the situation or even a handshake. Management should've been aware of the situation and came up to me being management to apologize of the situation and find someway to fix this dilemma. This is truly a non-ethical way to handle this situation and no person should ever experience this and the someone feels after this happens. This doesn't just get's me upset but also ruins my credit for running it on a vehicle they haven't even inspected or isn't available. I hope this never happens to no one. AND I encourage anyone who plans on doing business with this dealer not to give them their business. This dealership shows not to care about customers but money and their self esteem. If you are looking for a New or Used vehicle please reach out to me and I will give you contact to a very reputable dealer that does not offer this kind of treatment. If anyone wants to reach out my email Marcos1monrial@gmail.com

Showed up prior to my scheduled appointment due to some maintenance issues outside of recalls, one recall was for the trunk latch which was on hand and the car was ready by end of day! Good customer service, and care. Wish my car was as good as the service provided.

I was misled into purchasing a $3,900 vehicle protection plan for a pre-owned car after sales associate Jason Rudd and CFS manager Seth Baker assured me that it was the only way that I could qualify for an auto loan. I later learned that they had lied and that extended warranties cannot be a condition of finance eligibility. When I reached out to cancel the plan within the 60-day cancellation window, Seth repeatedly dodged my calls and the sales staff gave me the run-around. He also obstructed my attempts to submit the proper paperwork to AutoNation. These guys are absolute sharks and will say anything to sell you expensive add-ons that you don‘t need. I recommend saving yourself the headache and taking your business elsewhere.

It was a great car buying experience. Mo was fantastic to work with. Will certainly do business with them again.

Called salesman Mo Ibrahim and told him what I was looking. He asked me to come in and he would show me a few that fit my needs. Got there and he had exactly what I wanted, only had to choose the color. Was totally honest about all the features and performance of the car. He included extra service and warranty at minimum cost and made the financing smooth and seamless. Was a great buying experience for the perfect car.

Who actually likes buying a new car? No one, right? Yet, Josh, AB, RJ, and Adam did a fantastic job getting us into a brand new Kona during a very busy day. I wasn't sure what model I wanted, but new it was time to get a new model to upgrade from my '21 Tuscon. The gentlemen were patience with me while I figured out what size of SUV was perfect for me this time. Once I decided, financing was a quick, painless process. We left feeling valued and beyond happy with our purchase. Thanks for going the extra mile and getting us into a cool-looking and safe car for our little family

The service personnel are friendly and explained what I should expect both in terms of time and work to be done. I received updates as needed. When they thought it would take an additional hour, they offered to get me a ride home. As it turned out, the work didn't take that long to complete. I was very pleased with my experience with the service department.

Happy to purchase a car at Hyundai Auto National and happy with the ease of purchase. We first discovered the great service department and decided to give the sales there a try. Jason Rudd was very easy to work with,

We had Ryan help us the car was ready for my 16 y.o. when we got there. It was perfect and full of gas GREAT purchase experiance!! Could visit again if ever need another car!