Reviews
Disappointing Warranty Service I came in with a Mopar
Disappointing Warranty Service I came in with a Mopar extended warranty, expecting the same quality service as any other customer, especially at a certified Mopar center. Unfortunately, once I mentioned the warranty, the experience noticeably changed. Service felt slower and less helpful, which I later learned may be due to the extra work involved in processing warranty claims. Regardless, that’s not the customer’s fault. Warranty work should not mean second-rate treatment.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Love dodge ram this is the best nice staff Craig, DeMarco
Love dodge ram this is the best nice staff Craig, DeMarco and Tanyika was great!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing a positive review of our team here at Waldorf Dodge Ram!
My service representative, CP, was very accommodating,
My service representative, CP, was very accommodating, informative and reliable. I was not happy with the cost of getting the vehicle up and running, but I was happy to get my vehicle operating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
All in all I'm pleased with my experience.
All in all I'm pleased with my experience. However, I'm waiting for a resolution to part of the deal. We talked about transferring my truck top from my old truck to the new one. It's only been 3 days, so I'm still hopeful.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Process was easy they were very accommodating and willing
Process was easy they were very accommodating and willing to work together to get the numbers right never tried to push me into something I didn?t want
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy to hear from you, William! Thank you for choosing Waldorf Dodge RAM and for sharing your feedback.
Service department outstanding.
Service department outstanding. Did not wait long at all. Went in for an oil change. I will return in the future. Ruben was great. They checked over vehicle and told me it was in great shape.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, thank you for sharing your support of Ruben and the team! We are happy to have you as a customer and we look forward to seeing you again at Waldorf Dodge RAM.
Great customer service with Dominic, very informative
Great customer service with Dominic, very informative about the whole process. Went out of his way to make sure we had our vehicle back in time even though the tire delivery was delayed. Thanks again!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, we are thrilled that Dominic took such great care of you and your car! Thank you for choosing Waldorf Dodge Ram and for sharing your support.
Service representative was respectful and informative.
Service representative was respectful and informative. Explained the Service that would be provided along with the time frame for completion. Very pleased.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
great customer service from ruben once again its always a
great customer service from ruben once again its always a great experience when I am there. I only come to this specific location to have my car serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Doniell, we're delighted to hear that Ruben consistently provides you with great service at Waldorf Dodge Ram. Thank you for your loyalty and kind words!
Jordan and Chris got exactly what I wanted.
Jordan and Chris got exactly what I wanted. They're very informative and patient. They went far and beyond to get me into my new Hellcat Durango. PS I'm a long time customer. This is my 8th vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car