Reviews
Kia Sportage 2021
Jeff is a great dealer, very personable, easy to get along with and straight to the point! He had me in and out of the dealership as quick as possible! My family and I have dealt with him for years and keep going back! Couldn’t ask for a better person for all my experiences!
Congratulations on your new Kia Sportage! We're so happy you had a great experience with Jeff. If you have any further questions, please give us a call. We look forward to your next visit!
Unhappy financing
Jim was the salesman, he was helpful and wonderful. BE CAREFUL ON FINANCING! Interest rate was very high. I found a lower rate on my own very easily but now have to go through the hassle to refinance. Finance Manager who prepared the paperwork did not work to help us as the buyer. They just lost a good buyer, will not go back.
Hi , thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (724) 471-5045 so we can work towards a resolution. We look forward to hearing from you.
Poor Communication
Purchased a used vehicle and it needed front bumper repairs. Signed all paperwork and paid on a Tuesday evening. Left the vehicle with the dealership (and left my traded in vehicle) and was promised it was going to be completed Friday morning for 9am pick up. Was called Thursday evening and was told they weren’t sure if it was going to be ready early Friday but would be done later in the day, they advised they would call first thing in the morning. Got a call Friday morning and was told it was not going to be ready until Monday now. GM was extremely confident the day of purchase it was going to be ready Friday morning and that wouldn’t be an issue. Managers have not called back to talk to me directly, only the sales specialist was relaying all the bad news, never got a call from the person who promised it being ready.
We are disappointed to learn of your experience here at Smail Kia, but will take this opportunity to improve. We would like to have a better understanding about your experience. Please reach out to us at (724) 219-1290 and ask for Jeff Mikell at your earliest convenience and we will do our best to resolve this with you.
Bought and serviced by Smail Kia, Greensburg
Spare tire missing when bought, serviced 4 times and still not right! I stated I want the emissions inspection and they did not do it! Made me an appointment stating parts would be in and they were not. Wasted my time and gas.
Hi there, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (724) 219-1290 and ask for service manager David Logreco at your earliest convenience and we will do our best to resolve this with you.
i just got my new seltos there
i just purchased my new car there, I wish they had a bigger choice ( i took the only one they had) i have to give them credit because none of the other dealers had any in stock
Rick, thank you for your kind review; we are happy to pass along your comments to the team here at Smail Kia! We're glad we were able to help you out. Please don't hesitate to reach out if there's anything additional we can do for you! Hope to see you again soon!
Not a single person listens to you
No one can listen to anything I say or have said and then they keep blowing up my phone for a vehicle I do not have anymore and I have told them at least 10-15 times to delete my information. I can’t get them to leave me alone. DO NOT GO HERE go elsewhere you and your phone and email will be much happier.
Hi Melissa, we appreciate your honest feedback, as we are always looking for ways to improve. If you're willing to give us a call at (724) 871-3368 for Taylor Smail and give us the information to find you in our system, we would be happy to remove you.
Disappointed
Have a Kia Optima I purchased at this dealership. Car recently just died while I was driving it. Called dealership to let them know I'll be having it towed there for repair (supposed to still be under warranty). Was told 3 weeks, wow! Needless to say it's unbelievable that I'm expected to go without a vehicle for 3 weeks. Mind you its not that a part is on order, that's just for it to be "looked at". Extremely disappointed, guess lesson learned!
Hi Steve! We really appreciate you taking the time to leave us this honest feedback. We are currently working on a solution to ensure we always deliver quick and efficient service and we apologize for the inconvenience this has caused. We assure you it is temporary and we do hope to be of service to you in the future!
Recent Kia Update
Troy Z as always supported getting me scheduled and the recommended update done timely. He puts on display his knowledge and professionalism that always exceed expectations.
Jeffrey, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
The service manager looked online and got me a coupon for my oil change. The service was faster than quoted.
Rebecca, your wonderful feedback and rating mean a lot to us! We are always more than happy to assist you if anything else comes up. Take care!
Vehicle owner
RJ ,was the Service Specialist and handled our professional experience efficiently for our Murano to receive 4 new tires and alignment. He helped expedite the process and we are highly satisfied with our experience and the quality of the service . The vehicle received a free overall inspection for safety and was washed and cleaned when we picked it up. This is where we will bring our vehicle's for continued service and want to commend Smail Auto/ KIA for a job well down
Hi Colleen, thank you so much for your positive comments about Smail Kia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!