Smail Kia

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
74 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    December 2, 2019

    Have a Kia Optima I purchased at this dealership. Car recently just died while I was driving it. Called dealership to let them know I'll be having it... towed there for repair (supposed to still be under warranty). Was told 3 weeks, wow! Needless to say it's unbelievable that I'm expected to go without a vehicle for 3 weeks. Mind you its not that a part is on order, that's just for it to be "looked at". Extremely disappointed, guess lesson learned!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Steve! We really appreciate you taking the time to leave us this honest feedback. We are currently working on a solution to ensure we always delive...r quick and efficient service and we apologize for the inconvenience this has caused. We assure you it is temporary and we do hope to be of service to you in the future!

  • 5.0 out of 5
    November 26, 2019

    Troy Z as always supported getting me scheduled and the recommended update done timely. He puts on display his knowledge and professionalism that always... exceed expectations.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jeffrey, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop b...y. Have an awesome day!

  • 5.0 out of 5
    November 21, 2019

    The service manager looked online and got me a coupon for my oil change. The service was faster than quoted.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Rebecca, your wonderful feedback and rating mean a lot to us! We are always more than happy to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    November 19, 2019

    RJ ,was the Service Specialist and handled our professional experience efficiently for our Murano to receive 4 new tires and alignment. He helped expedite... the process and we are highly satisfied with our experience and the quality of the service . The vehicle received a free overall inspection for safety and was washed and cleaned when we picked it up. This is where we will bring our vehicle's for continued service and want to commend Smail Auto/ KIA for a job well down

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Colleen, thank you so much for your positive comments about Smail Kia! If you ever need anything else from us, please feel free to give us a call o...r stop by. Have an awesome day!

  • 4.0 out of 5
    November 6, 2019

    Buying process ok. To much back and fourth between salesman and his manager.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Edward, we appreciate you taking the time to leave us this feedback. We sincerely thank you for the positive review, and will pass along your feedb...ack to the rest of the team. Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

  • 1.0 out of 5
    October 25, 2019

    I will never use the dealer again. The service department is slow and didn't provide me with a vehicle during the 5 days they had my vehicle. They stated... they were waiting on the part to arrive. You can purchase this part at any auto parts store and have it installed in 1 day. I was forced to rent a car and the gave me $120 credit towards the rental when it cost me $320. When I went to pick up my car after it was ready they had not cleaned the exterior of the car. I also noticed that after I drove 5 miles down the road that my hood wasn't latched and could have caused an accident. Terrible service and lack of communication. Find another service center!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Randy, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. ...If you are willing, please contact us at (724) 219-1290 and ask for service manager, David Winzek, so we can work towards a resolution. We look forwa rd to hearing from you.

  • 5.0 out of 5
    October 1, 2019

    Absolutely the best car buying and service center around. Always friendly and they go above and beyond to help their customers. Most Courteous and patient... people I’ve ever Met!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Kim, we're happy to hear you had such a positive experience with our team! Congratulations on your new vehicle! We look forward to your next visit, ta...ke care!

  • 5.0 out of 5
    September 28, 2019

    I had an on going issue with a tire that wouldn't hold air even though it didn't have a leak. They decided to just replace the whole wheel. I seems to... be the fix it needed. The staff there is super friendly and very professional.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Gayle, thanks for your praise and kind comments about our team! Please let us know if there is anything else we can do for you; we are more than happy... to help!

  • 5.0 out of 5
    September 5, 2019

    Excellent Service and Attention to service requirememts

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Smail Kia! We hope to be of service to you again ...in the future. Best wishes, Smail Kia

  • 5.0 out of 5
    August 24, 2019

    Great and timely. The staff was courteous and friendly.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Richard, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a c...all or stop by. Have an awesome day!

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