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Smail Kia

(529 reviews)
Sales hours: 8:00am to 5:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:00am–5:00pm 7:00am–7:00pm
Tuesday 8:00am–5:00pm 7:00am–5:00pm
Wednesday 8:00am–5:00pm 7:00am–5:00pm
Thursday 8:00am–5:00pm 7:00am–5:00pm
Friday 8:00am–5:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

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Reviews

(529 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Smail Kia from DealerRater.

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RJ was fabulous!

RJ was fabulous! Had an issue with my car and he got it taken care of quickly! Attentive, easy to work with and super friendly! 10/10 service from RJ at Smail Greensburg ⭐️

RJ was fabulous!

RJ was fabulous! Had an issue with my car and he got it taken care of quickly! Attentive, easy to work with and super friendly! 10/10 service from RJ at Smail Greensburg ⭐️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!

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Easiest purchase amazing customer service and I

Easiest purchase amazing customer service and I absolutely love my Kia K5 GT salesman’s Mike Pavlick was so great!!!! Highly recommend him to others and your dealership

Easiest purchase amazing customer service and I

Easiest purchase amazing customer service and I absolutely love my Kia K5 GT salesman’s Mike Pavlick was so great!!!! Highly recommend him to others and your dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi , thank you for the great feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Everyone at Smail is excellent.

Everyone at Smail is excellent. They are very helpful and it is always a great experience dealing with all of the staff.

Everyone at Smail is excellent.

Everyone at Smail is excellent. They are very helpful and it is always a great experience dealing with all of the staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

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Smail Kia is a great dealership to purchase a vehicle

Smail Kia is a great dealership to purchase a vehicle from. Sales people are very nice and knowledgeable.

Smail Kia is a great dealership to purchase a vehicle

Smail Kia is a great dealership to purchase a vehicle from. Sales people are very nice and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi , thank you for the great feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Very nice staff, handled my car with care and in a timely

Very nice staff, handled my car with care and in a timely manner. Vehicle runs great and they are always successful in fixing whatever I need done to my vehicle.

Very nice staff, handled my car with care and in a timely

Very nice staff, handled my car with care and in a timely manner. Vehicle runs great and they are always successful in fixing whatever I need done to my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

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Top of the line sales staff.

Top of the line sales staff. Will answer any question with no problem even if they feel the customer will not like the answer.

Top of the line sales staff.

Top of the line sales staff. Will answer any question with no problem even if they feel the customer will not like the answer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi , thank you for the great feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Disappointed in service department.

Disappointed in service department. Deceptive which is unacceptable. One year old kia with 11,000 miles was failed on their “free” state inspection. He said I had a nail in the sidewall of my tire and it couldn’t pass inspection. He said I had to buy a tire at $278. I said no. I took it to local repair shop. The nail was in the tread! He patched it for $20 and did my state inspection since smail said I would have to pay for the inspection because I used up my free one. I’m done!

Disappointed in service department.

Disappointed in service department. Deceptive which is unacceptable. One year old kia with 11,000 miles was failed on their “free” state inspection. He said I had a nail in the sidewall of my tire and it couldn’t pass inspection. He said I had to buy a tire at $278. I said no. I took it to local repair shop. The nail was in the tread! He patched it for $20 and did my state inspection since smail said I would have to pay for the inspection because I used up my free one. I’m done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you for bringing this to our attention. I have sent your review to the manager who will be contacting you soon!

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I visited for a voluntary recall of the headlight switch.

I visited for a voluntary recall of the headlight switch. From the apt setting with all communication reminders before I arrived were useful to me. Arrival to pickup was excellent. No waisted time or extra xx associated with this type of endeavor. I liked the video of my car inspection while they replaced the switch. I am an old mechanic who maintains our family autos so the information they provided was accurate. My Kia needs an oil and filter changes which has been on my to do list when the weather breaks. I was impressed with all I experienced from the Smail Kia Dealership.

I visited for a voluntary recall of the headlight switch.

I visited for a voluntary recall of the headlight switch. From the apt setting with all communication reminders before I arrived were useful to me. Arrival to pickup was excellent. No waisted time or extra xx associated with this type of endeavor. I liked the video of my car inspection while they replaced the switch. I am an old mechanic who maintains our family autos so the information they provided was accurate. My Kia needs an oil and filter changes which has been on my to do list when the weather breaks. I was impressed with all I experienced from the Smail Kia Dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

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Hannah was amazing!

Hannah was amazing! Great experience! She made trading and leasing seamless. I would definitely buy from here again.

Hannah was amazing!

Hannah was amazing! Great experience! She made trading and leasing seamless. I would definitely buy from here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi , thank you for the great feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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I stopped by Smail Kia this week for new battery on my

I stopped by Smail Kia this week for new battery on my Sorento. It was an amazing experience again!! The advisor Bob Miner was very knowledgeable and the price was fair. I would highly recommend Smail Kia. I had a Great experience at Smail Kia with their service and sales department!!! 5 Stars!!! Just recently visited Smail Kia Service Dept and the Service Advisor Bob Miner is fantastic!!!!! Great Job!!!

I stopped by Smail Kia this week for new battery on my

I stopped by Smail Kia this week for new battery on my Sorento. It was an amazing experience again!! The advisor Bob Miner was very knowledgeable and the price was fair. I would highly recommend Smail Kia. I had a Great experience at Smail Kia with their service and sales department!!! 5 Stars!!! Just recently visited Smail Kia Service Dept and the Service Advisor Bob Miner is fantastic!!!!! Great Job!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi , thank you for the positive feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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