William Nash is a great salesperson - a genuine individual that I will come back to again and again for each of my vehicles. This is our second lease with... him, and I will definitely be back in 3 years for my next. Highly recommend working with William.
Best car buying experience to date! Steve took excellent care of us, answered all questions and made sure we had everything needed in order to make our... decision. Pricing was smooth and hassle-free. Finance was painless - Cartier was a true professional; not someone trying to upsell you on every little thing. Will absolutely go here for the next vehicle purchase, and send others as well!
Steve Meister is our sales advisor. We started looking for car right around when the Shelter In Place happened. He was very engaging during our test drive... back in February. He has been closely following up on the progress of the car status we liked because the XC40 R design was back ordered. Once our car arrived, he immediately contacted us and helped us through the purchase process as well. It was overall an easy and pleasant experience. He is very attentive and positive overall. We really appreciate his work and would recommend Volvo Burlingame to anyone.
William Nash, the sales representative at Volvo Burlingame, listened to what I wanted in terms of the color and features for my Volvo XC90 T8 and tried... his best to secure that vehicle by searching across the country. When he was not able to find what I wanted, he did not try to sell me another vehicle, he suggested I order the vehicle I desired. The ordering process was seamless and when my car arrived in early April, the General Manager, Mike, was very easy to work with in the midst of the COVID19 pandemic. We made all the arrangements for me to pick up the car via email and on the day I came to the dealership everything went very smoothly. The financing and paperwork process was easy and I was out with my new vehicle in under 2 hours. William continues to reach out via email to check in and has responded to several questions. I have been very satisfied with the service I have received through Volvo Burlingame.
Lacy the sales rep that handled the sale went above and beyond to help me get the best price and make my buying experience awesome.
Price for the vehicle I ordered was negotiated before the vehicle arrived at dealership. Price I paid for the vehicle was not the price negotiated. I... paid $250 more than the price sales person and I agreed on. He assured me that I could trust him when I arrived to pick up the vehicle, but that was not the case.
Best place to buy a car from the time we walked in the sales people were great friendly and personable. When we signed papers for the purchase of our Volvo... was fast and friendly we recently took our car in for maintenance, the staff was great friendly and very professional. I would not buy from anyone else thanks again Volvo
Service shop was overbooked. No loaner car was available. BUT! I left my car on Wednesday, assistant promised me to do anything possible to prioritize... my car and try to help me asap. Friday morning my car was fixed. Part was in stock, the technician came earlier morning on Thursday and fully fixed my car. Thank you for your service shop and responsible technician to get my car ready earlier than expected.
Everything was smooth sailing. We had narrowed it down to Volvo and one other but we have had BOTH in the past and I think we always preferred Volvo.... Ask for Lacy - he is amazing!
Easy to make appointment, courteous service, fixed the problem (battery not charging) very quickly, gave me a free loaner.