Pine Belt Cadillac

Alex Santos & his team have gone above and beyond for me. I leased my 2022 CT4 and came back to buy it out. The car is beautiful and has treated me well in the years of owning it. Alex made the buy out easy and headache free. They certified and serviced the car. Had it detailed for my redelivery. Ran all my numbers and kept everything right on track of the original quotes. I appreciate the honesty and professionalism I got through every touch point. Outstanding customer service by everyone!

I’m writing this review on the service department. There are “3” employees who should be recognized for their overall customer service. Their names are Tim (check in representative), Leon (Manager), and finally David (my Service Tech). Line Belt should be lucky having them as part of their Organization. As with most dealership, pricing is a little higher, but the care that they take to explain issues with your vehicle is exceptional.

Dealership serviced my car damaged it, I can’t get anyone to return a call, I have left 5 voicemails. I can’t ever get anyone on the phone. No one returns calls. Everytime I call they transfer me to Nissan dealership instead of Cadillac. This dealership is a mess.

I would not recommend this dealership to anybody. I hope one day I can change this review but as of right now we’ve had the worst experience in our lives with buying a car from here. we were taking advantage of by the salesman Dylan who told us we would be able to refinance in six months With the lender that we had and when we spoke to them, they told us they never do that and never would . Also, when he was running our credit, he promised he wouldn’t run it through a bunch of different banks So it wouldn’t affect our credit that much. Well he ran mine and my fiancés about seven times each. Also had to bring it back multiple times with transmission problems. They rebuilt the transmission once and I was told I was lucky that I only had to pay $600 for a $6000 job because I had a warranty and I’ve had nothing but problems with the transmission ever since. Every time I bring it in, they tell me there’s nothing wrong with it but when I bought it to Pine belt in Lake Wood, they told me they found codes for the transmission and the transmission slipping, but I had to deal with Tomsriver because that’s where it was originally rebuilt. We have also been trying to refinance this car after six months like we were told from the salesman we have never made one late payment, but nobody will refinance it because of how much we owe and how much the truck is worth.Dylan really took advantage of us. I have now been waiting over three months for Leon the manager in service department to call me back to schedule a time for him to take a ride with me.He Also told me he received an email after calling numerous times and bringing the car in about the traverse and it’s transmission slipping, and he would get right back to me. The one good thing I have to say is I did message the owner and he did message me back and he seems like the only person to care. I’m waiting right now to see what happens. A different manager called me today and said he would call me right back to make an appointment to come in tomorrow sometime and he would take a ride with me and I have not heard back from him either.Hopefully, I can change this review.

I have bought five Cadillacs from this dealership and I’ve been taking them all for service there as well. About 20 years. I’ve been going there. Their service is the worst it’s ever been you no longer talk to anyone in the service department. You talk to a scheduler, a receptionist When I bought each one of the cars I was told guaranteed loaner car you can’t buy a loaner car at this dealership they just move you along. They tell you what you wanna hear. Call back in two days. I’m putting more into the inventory. You should be good then then I call back two days later. No we’re booking out a month from now. I will never buy another car there. I don’t recommend anyone buying a car there and I certainly don’t recommend their service department. I’m going to file complaints with consumer protection, agencies, Better Business Bureau, and reviews on every site I can find it. It’s caused me that much grief. I’ve had to get serviced done from a non-dealer because I’ve got an a check engine light on that says OnStar says it has to be serviced within seven days and I’ve been trying to get an appointment with them for two months since . That was well over a month ago and still there’s nothing they can do for me. These people don’t care what you think at all. I got overcharged for my last cadillac but I didn’t mind. It’s a Cadillac. I got what I wanted, but being sleazy is one thing but where I get my car serviced I’m very particular about it and these guys are not it anymore at all. Don’t walk run away!

I was always reluctant to buy a car out-of-state thinking that getting the car registered in PA would be a hassle. But I found a car on-line that suited my wife's requirements (Bells & whistles) and mine (price) so we ventured across the river to Pine Belt Cadillac in Toms River. We had the good fortune to meet an unspoiled young salesman, Eric Rudolfsky, who was just amazing. As I noted, the price was fair - as it had been reduced recently, and there were no last minute surprises, (add on costs). Eric came with us on the test drive and painstakingly explained all of the features of the XT6 to us. He helped us transfer our auto insurance and Sirius radio account, hook-up our cell phones and program the radio, and he even re-installed our E-ZPass. Most of all, in the weeks since our purchase, he has patiently taken our calls and re-explained what we needed to know and do when we couldn't find the answer in the owner's guide. New cars are beyond the reach of my retirement income, but Eric treated us like royalty and made this purchase of a "pre-owned certified" Caddy feel like we were actually stepping up in the world. Thank you Eric and thank you Pine Belt for making the experience so very special. Steve & Mary Glenn, Philadelphia, PA

I LIVE IN QUEENS N.Y. AND RECENTLY WENT TO PINE BELT CADILLAC IN TOM'S RIVER N.J. TO VIEW AND TALK ABOUT A VEHICLE I WAS INTERESTED IN AT THIS DEALERSHIP. WELL 1 1/2 HOURS LATER I AM IN THAT VEHICLE WITH A NEW LEASE AND EXACTLY THE DEAL WE DROVE 2 HOURS FOR. THEY LISTENED TO WHAT WE WERE LOOKING FOR AND MADE THE DEAL WITH NO PRESSURE AND NO BACK AND FORTH SURPRISES. EVERYONE WE DEALT WITH WAS VERY NICE AND THE CUSTOMER SERVICE WAS WONDERFUL TO SPEAK WITH. SO YOU NOW HAVE A VERY SATISFIED AND HOPEFULLY REPEAT CUSTOMER. TERRIFIC JOB DONE BY ALL. THANK YOU ----- CHARLIE T.-----

August 25, 2023 I recently purchased my Cadillac Lyriq. I wanted to wait until all transactions were completed in order to respond to this survey. I finally received the requested license plate today. It was my second attempt to obtain the plates that I asked for, over a month ago. The car is registered in my husband’s name after I explicitly and repeatedly stated it was that it was to be placed in my name as per the two previous Cadillac’s that I have purchased. I’m not going to go to Motor Vehicle and re-register as suggested. Why should I correct the errors of other? There were other issues also. I never received updates as to car delivery date. My sales person was no longer employed by Cadillac and I was never informed. Unanswered messages. It was not an experience that I am willing to repeat. That being said…I do love my car and thank Cadillac for making my daily driving experience an exceptional one. The Lyriq was worth the wait!

I had a very pleasant and helpful experience at Pine Belt dealing with Joe Gliozzo. He answered all my questions and was very knowledgeable about the Cadillac experience. I definitely will be back when shopping for my next car. Bob Bohny

I went to a few dealerships before I chose pine Belt Cadillac. I had different options and different numbers to compare and knew the SUV . I wanted. Got to test drive different models just to make sure I got the one I wanted with the upgrades I tried different SUVs. My sales girl.Gina DiCave took a lot of time to put me in a car that would suit me. She took alot of time explaining to me the vehicle, as I have never had a Cadillac SUV before she was so patient and no pressure since I’m older and don’t have time to be pressured into some thing. Just want to know about what I’m paying for and how all this new technology works. She set my car up and told me to call her if I get stuck on anything. General Sales manager Marc Stango Also went over the numbers and gave me the best deal. I left the dealership feeling comfortable with the dealership and I just love my new XT 5. With all the New safety features. Ask for Gina DiCave when you go to Pine Belt Cadillac in Toms River NJ!