Mini of Manhattan

Ever since MINI of Manhattan left their dedicated building a stone’s throw away from their U.S. HQ (which is also BMWs HQ), things have gone south fast. Now, squeezed in with BMW on 57/58 Street, it’s a chaotic mess. Phone service is dead. Everything is done best via texting but that comes with a price to pay; time. If you are in need of a quick answer, like being stranded on an island (which I was) and need answers on why replacing your battery in your key fob (a simple thing), has shut down your access to your car completely, the dealership is unreachable. If you have a choice, buy from a local dealer. This flagship dealership / importer refuses to set a exemplary standard in service.

Got 4 cars here over the years. Great customer service; nice attentive dealer. Highly recommend

0 STARS GO TO MINI OF RAMSEY RT17 NJ THEY ARE A 5 STAR DEALER!!! blew a tire on my way to work. Called at 9am was told to bring the car in after work. Arrived at 12;30pm I was told at 1pm. That they were booked. And I would have to leave my car over night. REALLY FOR A FLAT TIRE??? I called Mini of Ramsey And was told if I get there before3;30pm they would be able to replace the tire. PROBLEM SOLVED!!! Tell them Anthony from Far Rockaway Queens sent you

I had been using Mini of Manhattan exclusively for all my service and checkups ever since I bought my Countryman about three years ago. I trusted them because they were transparent about their work and pricing. Since they are part of a BMW/Mini dealership, I didn't think I needed to worry about hidden charges. However, when we recently took our car in for service, which included an AC recharge, they gave us a quote of $555. I felt that was too expensive, so I declined the work. After declining, they informed me that they had already performed a $204 diagnostic on our air conditioner. I explained that when I declined the work, there was no indication that I had to pay more than $200. Julio Oceguera agreed that there was no indication, but claimed that by leaving my car with them, I had agreed to pay for the diagnostic. He offered to have his manager call me, but that never happened. Reluctantly, we paid the $204 to get our car back, but we have decided never to go back to Mini of Manhattan.

Service Advisor, Maileen Cancel, is not very competent. Her linked in boasts she has great customer service skills, but is so awful over the phone. Would not let you speak a full sentence before she can interrupt you. Her texts are also vague and would not give you any more information about your car if you request it while it is at their service department. HIGHLY DO NOT recommend this place. I expressed that i didn't feel comfortable about the lack of information she tried to provide and felt as if the matter in which I was questioning about my vehicle was disregarded.

The employees Tim Anthony and Joseph Scarmozzino were very attentive, professional and knowledgeable on the workings of the different types of MiniCooper. They were very experienced in customer service/relations and answered questions on the workings, limitations, requirements, options and availability of products.and services. Tim is absolutely a technology product genius and Joseph was an excellent professional Motoring Advisor .

An excellent and professional experience.. Thanks to Mr. Scarmozzino and Mr.Anthony for their help.

Excellent experience with the service department. I'm sure it was a team effort, but Robert Salas deserves a shout out in his public facing role. He expedited the work and patiently worked through insurance questions with me. You would have thought I was the only customer he had, based on the time he spent and how responsive his communication.

The sales staff at the dealership are knowledgeable and helpful. Anthony from sales and Tim the tech-guy worked with me to cover all the many features the hybrid Countryman has. I can’t speak to any issues or factors concerning the dealership’s service department but my experience so far has been very positive.

I had a wonderful experience with this car dealership, and I highly recommend them to anyone looking for a new car and stress press process. Ask for Mateo (brilliant/kind car deal) and Tim (Tech genius). Mateo was a kind car dealer and competent communicator, who walked me through all the different parts of getting a car, and Tim walked me through technology in my car.