5 Towns Drive

Me an my Boyfriend were looking at a car, submitted our information over to there finance department, didn’t hear back for 2 days, left a message with the receptionist, then texted the sales representative as well that began working with us. If we were denied or anything, they decided it wasn’t necessary to reach back out to us regardless. Although it appears customer service must not be your care or strong suit, at least transparency would be nice for the inventory you’re selling.

I had an extremely disappointing experience with 5 Towns Drive. From the start, communication was terrible. Very unprofessional, and it often took hours just to get a response. Despite being genuinely interested in purchasing the vehicle, I felt like I was constantly chasing them for basic information. The biggest issue was that they never disclosed a supposed $5,000 PDI (Pre-Delivery Inspection) fee until later in the process. This was never made clear upfront and felt like a bait-and-switch tactic. When I asked for a detailed breakdown of what was actually done to justify this $5,000 charge, they couldn’t provide any documentation or explain what work had been performed. I also requested to speak with a sales manager, but no one ever contacted me. To make matters worse, I made a full-price offer on the vehicle, and apparently that still wasn’t enough to receive professional treatment or straightforward answers. Overall, this dealership wasted a significant amount of my time. The lack of transparency, poor communication, and surprise fees left a very bad impression. If you’re considering buying a vehicle here, make sure every fee is disclosed in writing before you invest your time. Based on my experience, I would not recommend 5 Towns Drive.

Wanted to purchase this car for their advertise price of $16,995. They didn’t have the title how are you about 10 days later I was told by the receptionist when she called me that they had the title. When they sent me the purchase agreement it was for a lot more money. When I called and told them the purchase agreement was incorrect about 20 minutes later the manager called me and said that they did not have the title. Very bad experience. I wound up buying the same car but a 2021 instead of a 2020 with low mileage and got a terrific deal from another dealer in Maryland.

5 Towns Drive never misses! Fiona at the front desk greeted me with the warmest energy and set the whole vibe from the jump. Randy in sales was professional, knowledgeable, and made the entire process smooth and pressure-free. Left happy, confident, and in love with my new car🔥 10/10 Experience !!! This dealership is the real deal!! Highly recommend ⭐️⭐️⭐️⭐️⭐️

Don’t believe all these fake positive reviews on google. They have people leave reviews when they go in. Go look on yelp or CarGurus, those are the real reviews. I called about a car and they have about $4000 in fees for that car. The price listed online is not the real price. Also if you are not financing through them they will charge you thousands extra. They give fake names over the phone to try and manipulate you into coming in and wasting your time. The guy on the phone that I spoke to told me that he will do 1000 in dealers fees instead of 3500. He was supposed to text me that way I have his name and contact information so that I can reference who I spoke to when I came in. He never did that. I called them before I was about to leave my house to come in and they said that they don’t have anybody by that name that works there then I spoke to another person and he told me a name and I called right back and the lady that answers the phone says that we don’t have somebody by that name that works here. They will try and tell you whatever you want to hear over the phone and they say that nobody buys a car over the phone… I have bought several exotic cars including a Lamborghini aventador over the phone from out of state. They had a regular Mercedes s580 that I was going to buy to have as a beater cause I liked the spec. No dealer does business the way they do. I was a cash buyer so I have more leverage as far as buying a car. Most people will finance a car which is why they will have you come in to fill out a credit app so that they can hit your credit and pressure you into buying a car and if you don’t, then you just wasted a bunch of inquiries on your credit and wasted your time. Stay away from this dealer they are scammers and Timewasters

They were nice, but couldn’t follow through. The sales guy just blew me off. Business must be booming.

Finance manager is scamming. Tried to add on bunch of charges but didn't want to show what was added.

Sent them a message that they have their listing wrong. Never got back to me. They are listing a car with an automatic transmission as a manual. Huge difference. They still haven't corrected the listing.

Contacted them through email and calls. Never once responded. They also have hidden fee's in price that add up to almost 2500.00.

the manger was very disrespectful walk away while i was talking him and trying to explain something to him that was rude an not how u do business .. the other workers was nice and stop to listen to me