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Garcia Cadillac of Albuquerque

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Garcia Cadillac of Albuquerque Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2015

We are your Albuquerque provider of Cadillacs - your favorite American Luxury cars! As a family owned dealership, we kno

...

w how important quality and care are. That's why we make it a priority to provide you with the highest quality vehicles on the road and offer you a variety of different models to choose from. We want you to find the car or SUV that's perfect for you!

"Garcia Cadillac Subaru.....A Name You Can Trust!"

Reviews

4.8 out of 5 4.8
62 lifetime reviews. Includes reviews of Garcia Cadillac of Albuquerque from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 31, 2020

    Jake , Lenny, and Nora were all great, Jake is very knowledgeable on all the new Cadillac's and answered all questions, explaining in my terms.

    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you stopping by Garcia Cadillac and taking the time to share this awesome review! We couldn¿¿¿t be happier to hear that our entire team ...provided you with an exceptional experience was able to earn you 5 stars. We look forward to seeing you again and until then, take care and thank you!


    Worked with:
    Nora Rashid

    Cadillac Business Manager

    (5.0) 34 reviews

    Jake Hemann

    Product Specialist

    (4.8) 26 reviews

  • 1.0 out of 5
    December 17, 2019

    One star is even to much! Took my car in for a few things. One the strut the put one less then a year ago in one for the third time makin noise. was told... by Tim (service manager) that nothing could be done about it because it was done under warranty. Second. Escalade has a vibration. Was told by Tim it was because of aggressive tires nothing wrong. Third, there is a ticking in the motor and again told nothing was wrong. Went to pick up vehicle today my husband went for a ride with one of the techs and funny strut noise was heard and also the vibration was felt and said could possible be rear end. When we first walked in the door Tim made sure to tell us it was going to be $125 for diagnostic. Okay for one you didn't diagnose anything and second where did that even come from? Then as we were walking out the door the "service manager" and a service rider began to laugh at us. Asked Tim why they were laughing and a very irate employee Shane come from behind my husband latterly got in my husbands face and began to yell. My husband asked him to get out of his face and told him not to raise his voice. Shane continues to be aggressive and my husband told him they could step out side.Tim then rips the tag off my key and says they will not do business with us. I then went back in asking for the paper work showing they did not "find" anything wrong. Tim said he was taking all that off stating "they did find something wrong but were refusing to do the work". Tim wants to stick to the story my husband threated Shane for one he has a reputation to up hold and second he never threatened anybody. I asked once again for the original paper work and he again refused until he could make it look better for them. Funny you have a service manager but have a puppet in the back telling you what to do. So customers beware the have aggressive employees, want money without diagnosing anything and treat their customers horrible if you do not agree with them. Also while there notice Shane helping some customers went to go get them change and before he walks up to them stuffs is mouth with food and continues to talk to them with food in his mouth!! VERY UNPROFESSIONAL PLACE!! And you right you do not have to do our work there are other GM dealers I would be happy to give my money to.

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nothing is more important to us than providing our customers with transparent, professional service and we¿¿¿re incredibly concerned to receive your f...eedback as this does not sound like the level of care we¿¿¿re known for here at Garcia Cadillac! If you¿¿¿re willing, we¿¿¿d be grateful for a moment of your time and invite you to please reach out to Brian Austin from our Management Team so that we may have an opportunity to show you the 5-star care you deserve. Thank you, and we hope to hear from you soon!

  • 5.0 out of 5
    December 2, 2019

    Very great experience. Impressive and very helpful individuals made you feel like your buying into a family, not just a car. Highly recommend, Will... go back if in the market for another vehicle.

    Not Applicable
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Nora Rashid

    Cadillac Business Manager

    (5.0) 34 reviews

    Jake Hemann

    Product Specialist

    (4.8) 26 reviews

    Angel Baros

    Service Manager

    NOT RATED

    Nate Zich

    Marketing

    NOT RATED

  • 5.0 out of 5
    November 30, 2019

    Was so great to work with. Answered all of questions with no Hesitation Hesitation. Helped us to understand and know how to work everything h in vehicle

    Not Applicable
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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Pond

    Product Specialist

    (4.7) 20 reviews

  • 5.0 out of 5
    November 27, 2019

    We have purchased our second vehicle from Garcia Cadillac and I know that it won't be our last. The process and the result are both the best in class....

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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Nora Rashid

    Cadillac Business Manager

    (5.0) 34 reviews

    John Pond

    Product Specialist

    (4.7) 20 reviews

    Aubrey Padilla

    General Manager

    NOT RATED

    Angel Baros

    Service Manager

    NOT RATED

    Nate Zich

    Marketing

    NOT RATED

  • 5.0 out of 5
    October 28, 2019

    Worked with Tim on 10/26/19, service took a tad longer than I originally expected but well worth the wait. I would rather them take their time and do a... good job which they did! Was treated very well and will be having my vehicle serviced there from now on. Tim is amazing and deserves a raise.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We pride ourselves on providing high-quality services and appreciate you taking the time to rate us 5 stars! Tim will be glad to know that you enjoyed... your visit and that his precise work has earned your future business! We look forward to many more 5-star experiences and can't wait to see you again. Thank you!

  • 5.0 out of 5
    October 23, 2019

    My experience at Garcia Cadillac was wonderful. From the testdrive, to the sales experience, and thru the purchase and paperwork every one was pleasant... and attentive. The whole process worked seamlessly! Nora and her group worked hard to get me a great interest rate despite not having perfect credit! Thanks a lot!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Dan! We're proud to have earned your 5 stars in every aspect of your car-buying experience, as it is our top-priority to ensure each customer e...njoys their visit with us. We're grateful you took the time to share this review and thank you for rating us 5-stars! From all of us at Garcia Cadillac, congratulations and we hope you enjoy your new vehicle!


    Worked with:
    Nora Rashid

    Cadillac Business Manager

    (5.0) 34 reviews

  • 5.0 out of 5
    October 13, 2019

    Thanks to John, Nora, and Ayerat we left Garcia completely satisfied with our Cadillac XT4. The time everyone toke to explain the operation of the vehicle... and the paper work involved was excellent. Everyone was friendly and positive, which made it a pleasant visit to Garcia Cadillac. The second best thing about our visit, first was a great vehicle, was we made new friends and will certainly visit Garcia for our future needs. Thanks to a great staff.

    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on the new car! We¿¿¿re happy to hear that your experience with us was top-notch and we appreciate you sharing your thoughts with this... incredible review! We hope you enjoy your new XT4 and look forward to seeing you soon for your first service visit. From our entire team, thank you and welcome to the Garcia Cadillac family!


    Worked with:
    Nora Rashid

    Cadillac Business Manager

    (5.0) 34 reviews

    John Pond

    Product Specialist

    (4.7) 20 reviews

  • 5.0 out of 5
    September 25, 2019

    Garcia Cadillac really took care of me. Ayerat, John, & Nora made getting into my dream car the easiest transaction I've ever had. I'm so appreciative... of their level of customer service. Thanks guys!

    5.0 out of 5
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    Friendliness
    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We couldn¿¿¿t be happier to receive your review, Tori, as there is nothing more rewarding to us than knowing we helped a customer find their dream car...! We appreciate you taking the time to show your support with this review and look forward to many years of 5-star care! From all of us at Garcia Cadillac, thank you and congratulations!


    Worked with:
    Nora Rashid

    Cadillac Business Manager

    (5.0) 34 reviews

    John Pond

    Product Specialist

    (4.7) 20 reviews

  • 5.0 out of 5
    September 24, 2019

    I came to this dealership and was lucky enough to meet Nora Rashid. I can say that my experience with her and Garcia was the BEST. I feel that Nora made... my car buying experience effortless. Nora is so knowledgeable and made discussing financing options painless! It was quite refreshing working with Nora (and Jake). They both are so straightforward and knowledgeable. I cannot wait to recommend Garcia to my friends, family, and coworkers. Nora (if you're reading this) you are amazing and made my dream car a possibility. Until next time!

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow, Yasmin¿¿¿thank you for the amazing review and recommendation! We believe purchasing a vehicle shouldn¿¿¿t be complicated, and we make every effor...t to provide our customers with an easy, enjoyable experience! It puts a smile on our face knowing that Nora, Jake, and the rest of our team were able to make your dream car a reality, and we¿¿¿ll be sure to pass your compliments along to them! From all of us at Garcia Cadillac, thank you and we look forward to many years of great care and service!


    Worked with:
    Nora Rashid

    Cadillac Business Manager

    (5.0) 34 reviews

    Jake Hemann

    Product Specialist

    (4.8) 26 reviews

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