Volkswagen of Moon Township

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
356 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 18, 2020

    I saw a used vehicle on their site, send information to them regarding my trade in. Chris Gordish email me and offered so mush for my vehicle. I call... and accepeted his offer. He said the vehicle just came in and they were looking at in in serive, he would call me back and we could finish the tranactions and make plans for me to come there. I agreed. He made no mention of asking for a deposit, and I took his word. I did not hear back from him that day, email his three times asking for information. Finally he emailed me back, said he was off 1 day and they took a deposit on it from someone elese. I had already made plans to drive there on Saturday. As a veteran, you have to trust those on your right and left. Cover you back as they say. I could not, based on how they treated me, lack of calling me back, no mention of deposit, say I trust their used car sales manager or this dealership. I recommend at least to vets to say away

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 18, 2020

    Attention to detail, efficiency, communication...Frances and his team are always extraordinary! From setting up the appt to completion we were a priority.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 6, 2019

    Wish your oil changes werent so pricey! I paid close to $100 which is absolutely ridiculous! Maybe offer a coupon or a free first oil change to your loyal... customers. Ive definitely learned my lesson. Will never happen again. I will take my car elsewhere for oil changes from now on.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at (412) 262...-2495 so we may assist you in moving forward towards a resolution.

  • 5.0 out of 5
    September 17, 2020

    They were absolutely delightful! I’m really far away from home and my car started to make a weird noise. I was very worried. They helped me right away... the man at the front desk was so helpful and knowledgeable.The tech who took a look at my car was so patient and kind! She took her time with me and really made me feel completely comfortable with my car. I cant’ thank them enough!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 15, 2020

    Very low pressure. Great experience great car. This is our second VW from Moon and Our Third overall. I will only ever by VW from this dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 8, 2020

    Knowledgeable and great deal. Let us test drive and did a great job with the service once we completed the sale.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 8, 2020

    I worked with Sebastian and he was great to deal with. He was very patient and answered all of my questions demonstrating a lot of knowledge. I would... not hesitate to recommend him or the dealer to work with when shopping for a new or used VW.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 6, 2020

    I had the most positive experience ever, at Volkswagen Moon, searching for a vehicle. My intentions to “Buy” when visiting this Dealership were not there... until I met T.J. Fazio, a Salesperson there. The way he treated me from the moment I said hello to him until the present was never expected from me having been through some not so pleasant experiences at other Dealerships. After test driving a couple vehicles, and being thankful for the way TJ was treating me, I mentioned to TJ that I was not leaving there until he sold me the vehicle I wanted. And the rest is History! My wife and I were also treated very well by their Finance person, Missy who made us feel very comfortable throughout our process. Thank you all from Volkswagen Moon who helped us to find a dealership who we will not forget in our years ahead when searching for a vehicle. God bless

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 2, 2020

    Easy to get an appointment, Brett explained everything thoroughly, they noticed my inspection was due and offered to do it so I wouldn't have to come back,... and also offered a complimentary car wash

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If... there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Francis Tusa | Service Manager

  • 4.0 out of 5
    August 31, 2020

    Quick and easy to schedule an appointment, I was supplied with a loaner car when my vehicle was not done on time.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews