I drove about 25 miles on a Saturday to look at a car they’ve had advertised for a few weeks. When I arrived at 11:30am they still weren’t open. Their... website says they open at 9am. So I called and he said he’d be there in 15 mins. Ok, not a huge issue but makes you wonder.. when I arrived the first person to greet me was friendly but then his manager quickly stepped in and he wasn’t as friendly. The car that I had came to see looked great in the online ad, but in reality it was covered in dust as it obviously hadn’t been touched in a while. The battery was dead too, another sign of it just sitting there for a long period of time. Also, it was way overpriced compared to comps in the area as well as NADA, KBB and Carfax. When I verified the asking price he immediately went into a justification as to why it was priced there. I just asked to double check the price. I didn’t make any other comment. When it was started it had a funny vibration at idle, the interior wasn’t really clean and it had different tires front and rear. For an AWD car that’s a no-no! When I asked about their trade-in policy he said they take trades but dismissed the 2006 BMW 330ci I drove up in without me even mentioning that I would be trading it in. When asked if I wanted to test drive the car I had already decided that this definitely wasn’t as nice as it looked in the ad and for where it was priced. They also sell rebuilt titled car there for clean title prices. Not a place I’d ever consider buying a car from again.
The worst dealer ever, sells the vehicle that is been in accident with clean title. There is a reason why their price is lower. Do not buy it from them... their attitude and customer service is poor. Always try to correct the customer that they are right with offended attitude.
Zaid and his staff were a pleasure to work with. Very honest and transparent. Provided a car fax and pointed out all issues with the Toyota Tundra I was... looking at. The truck was priced fairly from the start. When I pointed out he windshield had a crack he scheduled a repair the next day. His staff happily drove me to pick up my vehicle after the purchase. I would do business with them again.
Zaid was friendly, knowledgeable and accommodating, gave my wife and I great value on our trade-in, and a good deal on a great car. Reality Auto makes... sure their cars are in good condition....I took it to Goodyear and had it inspected and they said it didn't need any work at all.
I had to reach out for questions and the responded very promptly.
The owner, Zaid was very helpful in helping me find a used car. The price was great, and they gave me a fair offer. The sales process was easy. I like... how they weren't pushy. They suggested cars that I would be interested in and were very knowledgeable. It helped make the car buying process enjoyable. I will definitely be back for my next car, and will be sending my friends their way as well!
Reality Auto is where I recommend all my family and friends to go. They have a great selection of quality vehicles. Everyone there is super nice. Overall,... I love the awesome customer service.