[{"id":605368,"firstName":"Alex","lastName":"Pochtiennykh","titleText":"Sales Consultant","shortBioText":"Here, at Crown MINI of Richmond we believe in an outstanding customer experience not only in sales, but also after your purchase. If you are looking for a buying experience without pressure in a friendly atmosphere - I'm here for you!","emailTxt":"opochtiennykh1@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109330/employees/2d1a93125df3.jpg","drDealerId":109330,"dealerEmpStartDtUtc":"1554076800","industryStartDtUtc":"1554076800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":515851,"personPtyId":41647273,"firstName":"Evan","lastName":"Lanier","titleText":"Sales","emailTxt":"ELanier1@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109330,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":560686,"firstName":"Mark","lastName":"Dobinson","titleText":"Service Manager","emailTxt":"mdobinson@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109330/employees/00c98b7098ff.jpg","drDealerId":109330,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":560692,"firstName":"Paul","lastName":"Baldwin","titleText":"Used Car Manager","emailTxt":"pbaldwin@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109330/employees/7a6a4cd4d65b.jpg","drDealerId":109330,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":605375,"firstName":"Alex","lastName":"Utz","titleText":"General Manager","emailTxt":"sutz@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109330,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":605373,"firstName":"Bryce","lastName":"Jones","titleText":"Sales Consultant","shortBioText":"Welcome to Crown Mini! As a sales consultant here, it's not simply about finding you the car of your dreams, but providing you with a life-long connection that will be by your side for the long run! Ask for Bryce, and I promise you we will find exactly what you or your family needs, and give you a thorough, exiting experience. Motor On!","emailTxt":"bjones@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109330/employees/062bb94afdbe.jpg","drDealerId":109330,"dealerEmpStartDtUtc":"1561939200","industryStartDtUtc":"1561939200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":515855,"personPtyId":42346729,"firstName":"Dzianis","lastName":"Barysevich","titleText":"Sales","emailTxt":"dbarysevich@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109330/employees/3115af850149.jpg","drDealerId":109330,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":515853,"personPtyId":42167788,"firstName":"Ryan","lastName":"Klein","titleText":"Sales / Finance Manager","emailTxt":"RKlein@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109330,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":605367,"firstName":"Steve","lastName":"Stankiewicz","titleText":"Service Advisor","emailTxt":"sstankiewicz@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109330/employees/1df665f97c8c.jpg","drDealerId":109330,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":605363,"firstName":"Tim","lastName":"Spaniol Jr","titleText":"Service Advisor","shortBioText":"Hello there! My name is Tim Spaniol I am your service advisor at Crown Mini of Richmond! I am a family man so my intentions in particular are to treat every one of my customers with the utmost respect while maintaining the highest quality experience for each Mini owner that walks through our doors! I am a straight shooter and will always prioritize your specifics needs as your personal advisor. I am always willing to answer any questions you may have!","emailTxt":"tspaniol@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109330/employees/3f294bf4b50b.jpg","drDealerId":109330,"dealerEmpStartDtUtc":"1530403200","industryStartDtUtc":"1309478400","certifiedEmployee":false,"deptDscrp":"Service"}]

Crown MINI of Richmond

4.4 out of 5 4.4
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Crown MINI of Richmond Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

See all Special Offers

About Our Dealership

Dealer on Cars.com since June 2015

At Crown MINI of Richmond, it's not just about buying a car. It's about finding the right MINI or used car for you. Whether you decide to lease or buy a new MINI in Richmond, VA we are here to help. We are proud to serve customers from Colonial Heights, Petersburg, Fort Lee and Chester VA.

...


Crown MINI of Richmond has your new and used car financing covered. And, our state-of-the-art auto repair center is more than capable of meeting all or your routine maintenance and auto repair needs from oil changes to tire rotations and so much more.
Crown MINI of Richmond carries a comprehensive collection of manufacturer-certified parts in Richmond and has a helpful staff. To learn more, please feel free to contact us online or by phone. Otherwise, visit us in person at 8710 Broad St. Richmond, Virginia. We hope to have the pleasure of meeting you soon.

"Come find your Perfect MINI at Crown MINI of Richmond"

Service

Oil, Filter Change

$59.95

Tire Rotation

$30

Wheel Balance

$99

Heating, Cooling Diagnosis

$130

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
53 lifetime reviews. Includes reviews of Crown MINI of Richmond from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 3, 2019

    A car salesman who listens to what is important to you first and then his knowledgeable (and enthusiastic) about his product! This was an excellent experience,... it helps that on the test drive it became clear that this is a well-made vehicle - akin to the quality I would expect in a BMW or other luxury vehicle. not everyone buys a vehicle when they visit a dealership. I did not buy that day but I'm still considering a mini ( convertible ) in the future, and will definitely only go to Alex if and when I decide to buy .

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Alex Pochtiennykh

    Sales Consultant

    NOT RATED

  • 1.0 out of 5
    July 16, 2019

    The Service Department at this location is Deceitful and dishonest. I took my car in for a promotional oil change on Friday 6/21. After waiting at the... Dealership for 1 hour and 30 mins I was told my car was ready. I paid for my oil change which included a fee for disposal of your old oil and left the dealership.. Immediately after I got home I decided to check my oil to make sure that in fact my oil was really changed.. ( Which is sad because you would think the dealership of all places are HONEST! RIGHT?.. WRONG!!!)) I've had problems with this dealership not performing the work requested before and yet still taking the money for the service.. This time was no different.. My oil change was never done. My car had the same dirty oil as it did when I took it in. I immediately called to speak to the Service Manager Mark Dobinson thinking that he would right the wrong done by his service department.. Wrong!! Not only was he unhelpful but he seemed in on the scheme. I even sent him the pictures of my old oil and filter still in my car which he could care less.. He pretended he wanted to see for himself , however when I showed up to the appointment for him to take a look he never showed up or even came out after 45 min to acknowledge I was even there.. WARNING! If you have received work from this dealership for an alignment or an oil change or work in general recently or as long as this Service Manager has been there. Have your work checked by another dealership or a honest mechanic.. BEWARE OF THIS DEALERSHIP!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Worked with:
    Mark Dobinson

    Service Manager

    NOT RATED

  • July 17, 2017

    In 2003, I bought a little Gold, 2 door, stick shift MiniCooper, one of the 1st in Richmond from Richmond Crown Mini. Had it for 14 YEARS with NO problems.... Drove it in once a year for an inspection & oil change. Lovely staff. Rick Nelson was my first & only service Representative. Just traded it in at 98.6K miles for a new Mini, this time automatic :)) The a/c is WAY better than in 2003, love the Sirius radio, and the car seems heavier & is a bit fancier! Rick Nelson is always understanding and very accommodating & competent. Will be a loyal customer here for the rest of my life!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 13, 2019

    Purchased a used car here. The entire experience was extremely pleasant and the staff is very professional. Alex was our sales person and he does a great... job listening and answering questions. Very positive, enthusiastic and not pushy! Great sense of humor! He called to confirm my arrival time and the car was immaculate and the gas tank full when i arrived. I had driven 5 hours to look at the car and I was greeted immediately and thanked for making the drive. From the sale to the paperwork- Alex and his colleagues Bill (used car manager) and Tim (finance department) were just great! I highly recommend them.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 29, 2019

    We bought a used car from them the other day. Due to our busy schedules and the slowness of our bank, we had to go in three times before finalizing the... purchase and interacted with 6-7 of their employees. They all acted professionally and were transparent regarding each detail of the car, our options, and the aspects that they did not know/notice on the car. We did not feel pushed in any direction (at least not more than any salesman with good common sense would do) and were given space to decide for ourselves. We drove the car around and took it to our personal mechanic and we are very happy with our purchase so far. I would highly recommend giving them a try and would go back any time.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Paul Baldwin

    Used Car Manager

    NOT RATED

    Ryan Klein

    Sales / Finance Manager

    NOT RATED

  • 5.0 out of 5
    March 10, 2019

    The sales and service experiences I have had at Crown MINI have always been very positive. They always want to make sure that you are treated fairly and... made aware of the details. My first experience was in July 2014 and I am still very happy. We are currently a two MINI family ( F56s and R60s) and I wouldn't change a thing! I absolutely trust the folks at Crown MINI. The service department is top notch and always makes it right. I highly recommend this dealership for sales and service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Paul Baldwin

    Used Car Manager

    NOT RATED

  • 5.0 out of 5
    January 13, 2019

    Steve and Rick go out of their way to help in any way they can in a caring and kind manner. They go out of their way to help in anyway they can. They are... honest and fair. Their customer service exceeds expectations. I highly recommend them.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 18, 2018

    Helped me find my perfect car. Informative and easy to work with, no aggressive sales tactics, just information and ability to find what I wanted. Thanks...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Evan Lanier

    Sales

    NOT RATED

  • 5.0 out of 5
    May 9, 2018

    I actually didn't want to let go of my 2011 copper man! I loved driving it, loved the service department, and loved my overall experience with Crown Mini!... However, my husband found a 2018 copper man on the premises with little mileage and after seeing it and driving it, I decided it was meant for me! Ric, Steve and Angie in the service department make it so I do not want to even think about a different car!! Niffen, Tim and Frank were absolutely the best to deal with for the transaction! Love my new Mini Countryman!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 7, 2018

    We drove up from Wilmington, NC in search of just the right MINi. Nithin met us upon arrival and devoted the remainder of the day to finding us the right... car, and he sure did! James Gardner was equally awesome, making sure we had the right car for us, and finally, Tim Stapler was very helpful, courteous and thorough in handling the financial portion of the sale. We are thrilled with our new Countryman and Crown MINI of Richmond has my highest recommendation.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews