Crown MINI of Richmond

I actually didn???t want to let go of my 2011 copper man! I loved driving it, loved the service department, and loved my overall experience with Crown... Mini! However, my husband found a 2018 copper man on the premises with little mileage and after seeing it and driving it, I decided it was meant for me! Ric, Steve and Angie in the service department make it so I do not want to even think about a different car!! Niffen, Tim and Frank were absolutely the best to deal with for the transaction! Love my new Mini Countryman!

We drove up from Wilmington, NC in search of just the right MINi. Nithin met us upon arrival and devoted the remainder of the day to finding us the right... car, and he sure did! James Gardner was equally awesome, making sure we had the right car for us, and finally, Tim Stapler was very helpful, courteous and thorough in handling the financial portion of the sale. We are thrilled with our new Countryman and Crown MINI of Richmond has my highest recommendation.

In 2003, I bought a little Gold, 2 door, stick shift MiniCooper, one of the 1st in Richmond from Richmond Crown Mini. Had it for 14 YEARS with NO problems.... Drove it in once a year for an inspection & oil change. Lovely staff. Rick Nelson was my first & only service Representative. Just traded it in at 98.6K miles for a new Mini, this time automatic :)) The a/c is WAY better than in 2003, love the Sirius radio, and the car seems heavier & is a bit fancier! Rick Nelson is always understanding and very accommodating & competent. Will be a loyal customer here for the rest of my life!

Evan was good to my daughters, my dad, my wife, mom, etc. We bought our daughters first care from him and he had the perfect demeanor to work with everyone.... I recommend he and Dan to anyone, anywhere, anytime.

After a positive online exchange with Joshua Ross we visited Crown Mini to see a used (non-Mini) vehicle. We ended up not being interested in the vehicle... but very pleased to work with rep Josh Ross. He was friendly, knowledgeable and not pushy in the slightest. We've interacted with multiple dealerships and sales people over the past few weeks and have run across all types of people, many of whom fostered no trust. Josh was just the opposite. He was genuinely interested in helping us and listened to what we said. We later found out that this is a non-commission dealership...and it shows. Looking for a used car has left us a little frustrated and very distrustful. Josh and Crown Mini were a refreshing departure for the typical car shopping experience.

Service of my 328i. Very smooth experience. Anton, the original salesman, but now working in Finance, remembered by name without a pause. Everyone efficient,... courteous and friendly.

Looked online. Saw bmw. Called number, talked with salesman. Entire transaction was done online and through the usps. Tremendous satisfaction through whole... process!!

I am not certain that I can effectively express how positive my experience has been with this company and its employees. I have received top notch service... during every interaction and I am pleased.

Looking for a good car I have a car but need another one

First of all I would like to start by saying how much I miss Eddie Dunn who is no longer with RIchmond BMW and who has been my service advisor for a long... time. He was the best and went above and beyond to make sure my experience was great! With that being said I had a 2:00 pm appointment yesterday to have my car inspected. I showed up and it looked like the service area was understaffed. The General Manager was there trying to help out. After Joe checked me in, I was told it would be about an hour and was told I could wait in the waiting area. After waiting over an hour I went outside to go to the service area where I seen my car parked outside. For how long it had been there was beyond me. It was 3:18. After going into the service area Joe who had helped me was running around helping another person then he helped me. When I got into my car on my inspection paper the time was 2:45 so I assumed my car had been inspected and just sitting there when I decided to go check on it at 3:18. The service department has a long way to go to fulfill Eddie Dunn's shoes!