Crown MINI of Richmond

A car salesman who listens to what is important to you first and then his knowledgeable (and enthusiastic) about his product! This was an excellent experience,... it helps that on the test drive it became clear that this is a well-made vehicle - akin to the quality I would expect in a BMW or other luxury vehicle. not everyone buys a vehicle when they visit a dealership. I did not buy that day but I'm still considering a mini ( convertible ) in the future, and will definitely only go to Alex if and when I decide to buy .

The Service Department at this location is Deceitful and dishonest. I took my car in for a promotional oil change on Friday 6/21. After waiting at the... Dealership for 1 hour and 30 mins I was told my car was ready. I paid for my oil change which included a fee for disposal of your old oil and left the dealership.. Immediately after I got home I decided to check my oil to make sure that in fact my oil was really changed.. ( Which is sad because you would think the dealership of all places are HONEST! RIGHT?.. WRONG!!!)) I've had problems with this dealership not performing the work requested before and yet still taking the money for the service.. This time was no different.. My oil change was never done. My car had the same dirty oil as it did when I took it in. I immediately called to speak to the Service Manager Mark Dobinson thinking that he would right the wrong done by his service department.. Wrong!! Not only was he unhelpful but he seemed in on the scheme. I even sent him the pictures of my old oil and filter still in my car which he could care less.. He pretended he wanted to see for himself , however when I showed up to the appointment for him to take a look he never showed up or even came out after 45 min to acknowledge I was even there.. WARNING! If you have received work from this dealership for an alignment or an oil change or work in general recently or as long as this Service Manager has been there. Have your work checked by another dealership or a honest mechanic.. BEWARE OF THIS DEALERSHIP!!

In 2003, I bought a little Gold, 2 door, stick shift MiniCooper, one of the 1st in Richmond from Richmond Crown Mini. Had it for 14 YEARS with NO problems.... Drove it in once a year for an inspection & oil change. Lovely staff. Rick Nelson was my first & only service Representative. Just traded it in at 98.6K miles for a new Mini, this time automatic :)) The a/c is WAY better than in 2003, love the Sirius radio, and the car seems heavier & is a bit fancier! Rick Nelson is always understanding and very accommodating & competent. Will be a loyal customer here for the rest of my life!

Purchased a used car here. The entire experience was extremely pleasant and the staff is very professional. Alex was our sales person and he does a great... job listening and answering questions. Very positive, enthusiastic and not pushy! Great sense of humor! He called to confirm my arrival time and the car was immaculate and the gas tank full when i arrived. I had driven 5 hours to look at the car and I was greeted immediately and thanked for making the drive. From the sale to the paperwork- Alex and his colleagues Bill (used car manager) and Tim (finance department) were just great! I highly recommend them.

We bought a used car from them the other day. Due to our busy schedules and the slowness of our bank, we had to go in three times before finalizing the... purchase and interacted with 6-7 of their employees. They all acted professionally and were transparent regarding each detail of the car, our options, and the aspects that they did not know/notice on the car. We did not feel pushed in any direction (at least not more than any salesman with good common sense would do) and were given space to decide for ourselves. We drove the car around and took it to our personal mechanic and we are very happy with our purchase so far. I would highly recommend giving them a try and would go back any time.

The sales and service experiences I have had at Crown MINI have always been very positive. They always want to make sure that you are treated fairly and... made aware of the details. My first experience was in July 2014 and I am still very happy. We are currently a two MINI family ( F56s and R60s) and I wouldn't change a thing! I absolutely trust the folks at Crown MINI. The service department is top notch and always makes it right. I highly recommend this dealership for sales and service.

Steve and Rick go out of their way to help in any way they can in a caring and kind manner. They go out of their way to help in anyway they can. They are... honest and fair. Their customer service exceeds expectations. I highly recommend them.

Helped me find my perfect car. Informative and easy to work with, no aggressive sales tactics, just information and ability to find what I wanted. Thanks...

I actually didn't want to let go of my 2011 copper man! I loved driving it, loved the service department, and loved my overall experience with Crown Mini!... However, my husband found a 2018 copper man on the premises with little mileage and after seeing it and driving it, I decided it was meant for me! Ric, Steve and Angie in the service department make it so I do not want to even think about a different car!! Niffen, Tim and Frank were absolutely the best to deal with for the transaction! Love my new Mini Countryman!

We drove up from Wilmington, NC in search of just the right MINi. Nithin met us upon arrival and devoted the remainder of the day to finding us the right... car, and he sure did! James Gardner was equally awesome, making sure we had the right car for us, and finally, Tim Stapler was very helpful, courteous and thorough in handling the financial portion of the sale. We are thrilled with our new Countryman and Crown MINI of Richmond has my highest recommendation.