Andy Mohr Hyundai

We were extremely happy with our buying experience with Andy Mohr Hyundai. And especially with our salesman Desmond Christian. He was informative and provided excellent customer service. The kind of car salesman that works with you and listens.

Staff was Fabulous! Salesman Sean Kale is what a salesman should be! He didn’t overcomplicate things. He made them simple! Understood my needs and took care of business! Loved it!

Overall they were accommodating and efficient. My only disappointment was a specific question which was not taken seriously. I will definitely be returning for future work.

Sale person was the best. Ver impressed with my experience. Great service and sales team.

Brandon and the team were wonderful. Very knowledgeable and helpful!! I would highly recommend Andy Mohr for anyone looking to purchase a vehicle!

The service people were very nice and helpful, however when I picked the car up I was directed to an area of the parking lot that the vehicle was located. Except the car was not there. I found the car by using the remote key to locate it. I personally think the car should have been brought to us instead of having us wander the parking lot

C’mon dealerships. This Ziebart “mandatory” xx is $800 no one wants or needs. The salespersons at this dealership need to work on their professionalism. Not terrible but needs some work.

I had a pleasant experience purchasing a car with this dealership. They were easy to work with.

The Service Desk Associate was terrible. -10 am appointment for alignment and to get a quote to repair the wheel well -2 hours in I check the status and am told the tech is still looking at my car and they’ll let me know when he’s finished -4 hours in I check again and discover no tech has looked at my car They wasted my time. I assume he lied about the tech looking at my car Bc he didn’t feel like telling me they hadn’t even started yet but had he just been honest when I dropped the car off or when I checked in I would’ve arranged to be picked up or just rescheduled the appointment. Customer service training would go a looooong way here bc this situation was completely avoidable.

BUYER BEWARE! I should have done more research on this dealership and read the countless negative reviews before traveling 3 1/2 hrs to buy this car. The first red flag was when I got my out of the door price sheet and it included $1,098 worth of dealer add ons. When asked I was told by my salesman, Justin that it’s mandatory for all vehicles leaving their lot have $299 etching, and $799 paint protection. I requested to decline these add ons. Justin went to his manager and was told no. This didn’t sound right so I contacted a colleague at the Federal Trades Commission and he informed me that Andy Mohr is in violation of the FTC’ CARS regulation which is Combating Automotive Retail Scam. The CARS Rule requires dealers to get consumers’ express, informed consent before charging them for anything. When I contacted the General Manager Rish, he agreed to take off the $799 charge but said I had to pay for the $299 etching fee. He then informed me that Illinois requires a $30 title expediting fee. Which also isn’t true. I contacted the Illinois Secretary of State office and they said this was not true, it’s a typical dealer ploy. I spoke with their finance person and he agreed that the $30 title expediting fee was not mandatory. To this day, Andy Mohr is still charging customers $1,098 extra for this unnecessary and unwanted add ons. It’s listed at the bottom of their used car description. I am in the process of filing an official complaint with the Federal Trades Commission against Andy Mohr. The second red flag was when I’d asked the salesperson, Justin to do a walk around and take pictures of any blemishes, dents or scratches, since I’m buying the car sight unseen from a handful of pictures on line. He came back to me showing a picture with one very small scratch. When I picked the car up, it was wet since it had been raining. It was until I got back home that I realized there were heavy scratches on the top of the tailgate that looks like from a garage door. I immediately sent Justin and Rish emails with pictures of the damage and neither bothered to respond. These guys are quick to take your check but service after the sale is unsatisfactory. These red flags should give any pause from buying from this dealership.