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The service counter and environmental here is fantastic! They are always super friendly and understanding how much time means to their customers. They... are always concerned about your issues no matter what and get you taken care of! I will definitely be sticking to this dealership even if it's out of my way. Thank you for being so great!
Danny said he would find the truck we were looking for and call, but never did. When confronted he said that he would get back to me with a super deal... to make it up to me, but of course never did. Do not deal with this compNy.
Danny LePelley was great to help me find the car I wanted and the price I needed. I would recommend Young to anyone! Super happy with my new wheels!
Wow, nothing has gone smooth! From the "used car dealer" type of sales, to the service department. It has just been one thing after another. I am going... to list out the issues I had start to, well, unfortunately not finished! 1. I walked out of the dealership with pricing that I liked but couldn't make the deal right then because I ran out of time (I told them that from the beginning) and needed to get home. When I called back a few hours later to place a deposit on the truck they let me know it was sold. I saw that the advertisement never got taken down and the next week I called to find out it wasn't sold. When I went to buy it, they said that I needed to pay $250 more than the pricing they originally gave me agreed because they had a "coupon" then and didn't now. I agreed and later found out when I was signing, the truck had 2300 miles on it (someone took it for the weekend they said). looking back this is where I went wrong and should have decided not to work with this dealership because of being misled twice. 2. I purchased an extended warranty from Cormac their finance guy, he told me "I could cancel the following week if I decided I didn't want it." A week later I decided it wasn't for me and I would rather have the money. I called up Cormac and let him know I wanted to cancel. He made it sound like it wasn't a big deal and he would get right on it. It took TWO MONTHS to get it canceled, and several calls from me to get it done. The entire time I was paying interest on the additional cost and was not reimbursed. 3. Part of the deal was needing to get my windows tinted, re-attach the fender trim, also rear window was not opening properly so that needed to be fixed too. When the truck came back after TWO WEEKS the two front fenders were still not attached properly, and the back window was making a clicking noise when opening. I had it for a few days and when I took it to the car wash, I found that the back window leaked from not being sealed properly. 4. I now needed to get the back window fixed again, and while the truck was in the shop they might as well fix the fenders again too. AFTER ANOTHER WEEK the truck came back. It was very dirty and road salt was caked on it from the original drive to drop it off. I did a quick walk around and found that where the window was leaking and stained the head liner was not cleaned and there were several paint chips around the bevel of the back window (apparently, they went through 3 back windows installed and taken to finally get one installed correctly that didn't jam or leak). When I washed the truck, I found a few scratches around where they would be holding the window for install. This was likely caused because the truck was so dirty when they were working on it. I also found that the back side of my passenger leather seats had a scrape and small rip in it, again right where they were working... 5. I got in touch with the service manager Brett, and the dealership manager Kory and brought the truck up to go over everything. They gave me alot of "I’m sorry" and “what can we do to help”, but after this initial conversation, I can no longer get a hold of Kory. All Brett has offered to do is have me send up my truck to fix the things that they messed up on over the last two visits in their shop. It has been 2 weeks since, and they have not come up with a resolution other then "trust me again" and we will fix the damage. 6. Kory, the dealership manager, told me that these issues were on his radar and he was going to personally make sure this got handled and was taken care of. Since the initial conversation and me going up to show them the damage over 2 weeks ago I have not been able to get a hold of him. I have left several messages with the phone operator and sent emails without response. I honestly can not believe the lack of customer service from top to bottom at the Young Dealership! TAKE YOUR MONEY ELSEWHERE IF YOU PLAN TO PURCHASE A CAR IN UTAH FROM A VOLUME DE
The Greatest customer service and employees. I love my 2019 Dodge Charger Daytona! I look forward to my next purchase from Young Automotive Group. A GREAT... GROUP.
Now that I have worked with these guys.......I would have a hard time buying a used tire from them. They only care about you if your willing to buy something... from them. After the sale they put you on hold. They put you on hold to sqeese every penny they can. Their paperwork process for me has been going on for over a month now while my interest accrues daily. You have to leave bad reviews like this one to get them to move or even answer my calls.
I had an excellent experience purchasing my Jeep from this dealership and Danny LePelley was great to work with. Nobody was pushy and all questions/concerns... were answered without issues. All the horror stories people tell of purchasing a vehicle were nonexistent here.
Had a great buying experience with Danny LaPelley. Danny was friendly and made the car buying a great experience. Danny helped us find the outfit for us.
Buying a new car was a wonderful experience at Young Dodge Jeep in Morgan. The staff was friendly and knowledgeable. Trevor is a great salesman and helped... me understand all the details of my new Jeep.
Very courteous and attentive staff. All my expectations were exceeded. Quality of work performed was excellent. Also, i was in and out of there quickly.