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Great as I stated in my title they are fast friendly and courteous.they will go above and beyond to make sure your satisfaction is guaranteed !great place... overall
They are sneaky af. This is the second time I buy from them the first time I was new and naive so its ok but this time I came prepared for the best deal... for me. 1) they kept pushing for extended warranty which is fine since they get pay for it. I said no multiple times and when it came time to sign the contract, I started reading and they were trying to sneak the warranty eventhough I said no. I made them take that back because I didn't want it but they were going to put it on my loan without my permission. 2) I bought all weather matts special for the Kia Sedona minivan. I had to go 3 times before they finally gave it to me. Took me 3 weeks after buying the car to get them. And each time I called before hand and they will say that they had it and when I got there nothing. This happened 3 times. Not a good place for customer service and be careful with what you are paying for or you will end up paying for things you don't want/need.
My first time purchasing a car from rosen,They welcomed me as if i was family.I purchased my 2019 kia sorento from them with a trade in.The best decision... i have ever made.Bought the car Father's Day weekend.Test drove it that day and took it home.I definitely would like to thank Aaron for all the hard work he put in to get the deal done.I recommend any and all people to check them out.This was the only dealership that helped me with my trade in.I've been living in milwaukee for 26 years and all the hard work paid off.Rosen helped me in my time of need and got me out of my situation i had with Illinois.Money was paid, papers was signed, now i have a car from a dealership that really cares about it's customers.And i don't have to go to Illinois for another car.Because Rosen gave me a chance and i feel so relieved.So they can add me to the family.THANKS ROSEN
Rosen Kia is the BEST. Quality with respect . The staff experienced at Rosen Kia made you feel comfortable, at ease, part of the Rosen Kia Family.
Received a letter to buy my 2016 Sorento for a newer model. The buying process took hours since the deals were not what we wanted so the kept pushing... to buy a vehicle. It hour over an hour for them to clean the car, then had to transfer our things to the new car and after being there for almost 4 hours was told to come back to go over the features of the new car. Was promised a check and it would be mailed the next day and it took 8 days. This is not the usual treatment we get from this dealership and we feel let down this time around. When calling our salesman I got the runaround from the operator or it may have been the cashier that lead to an argument. So we did not feel this was a very good experience.
This is my second vehicle with Rosen Kia. Staff is absolutely fantastic. Easy to work with, professional, and they know their product well. Kevin Berger... and Keith Reed were outstanding. In the past, I have used their service department with the same results...outstanding work and professionalism. Thank you so much. Enjoying my new Sorento!
We had a great car buying experience at Rosen Kia. They found the exact Kia Optima we wanted quickly and everything went very smooth. Phil was a great... sales person and I will be returning. I will also be recommending him to family and friends. I have already been asked about how great my Kia Optima Hybrid looks and rides.. and I tell them I purchased it from Rosen Kia in Milwaukee. We have always purchased GM cars and trucks in the past but wanted a better value and warranty. I am very impressed so far with Our Kia and with with Rosen Kia dealer.
Was looking into Kia Soul LE. Ran #'s and got an estimate. Package was included. Went with standard Soul, thinking we were getting the package. Sales man... filled out his own review and marked it himself. We wouldn't have made the same choices. Thought the service was quick and manipulated.
An absolutely wonderful car buying experience. It was so pleasant to email back and forth. And then when the car was available, I showed up and there it... was. E I had asked for, and more!
Ruben is a phenomenal auto salesman. He knew the Kia Soul Exclaim inside and out and made this a most pleasant buying experience. Every detail was attended... to in a speedy, honest fashion. It took me nine months to find the right automobile and sales guidance.....there is no buyer's remorse! Thank you Rosen Kia and Ruben. You're the best!