Reviews
Great experience!
Great experience! Fast and reliable. Got straight to the point to get the deal done
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear you found our staff was so knowledgeable and helpful! We can't wait to see you again, have a great day.
They’re nice enough, but don’t really go above and
They’re nice enough, but don’t really go above and beyond.. don’t try to offer solutions to issues. Have a lot of excuses of why they Can’t do something.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I brought my car in for service.
I brought my car in for service. I didn’t receive any feedback. After three days. I myself contacted the dealership and was told conflicting information. I came up to the dealership twice and was quoted three prices for services. I then took my car to another service center. I was told Chevy misquoted my issues. They, the second car service center, had my vehicle fixed with four hours. Chevy held my car for five days, with no longer car.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We strive to provide an exceptional experience for all our customers. I apologize to hear your recent service experience with us was below average and poor. Please know that your feedback is important to us and will be used to improve the customer experience at our store.
We have been using El Dorado for more than 30 years.
We have been using El Dorado for more than 30 years. That says how much we trust we have in them.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Buster, Thank you for taking the time to share your experience. We work very hard and are always so pleased to hear positive reviews from our customers. If you ever have any questions, please give us a call. We're always here for you. Welcome to the Eldorado Family!
They were able to get me up and going very quickly near
They were able to get me up and going very quickly near their end of closing. They were willing to help when they could have pushed it to the next business day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
I'm very please with the service I receive at Chevy,
I'm very please with the service I receive at Chevy, especially from Vance who help me!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about Vance! Thank you again for choosing El Dorado Chevy. and we hope to see you again.
Need to provide faster service and courtesy car for your
Need to provide faster service and courtesy car for your customers. Also more thorough inspection of problem. Had to come back twice.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact our service manager at 972-569-0101 at your earliest convenience. We hope to hear from you soon. Take care.
Just absolutely amazing all around.
Just absolutely amazing all around. If I have any problems, I'll only use El Dorado.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Steven, Thank you for taking the time to share your experience. We work very hard and are always so pleased to hear positive reviews from our customers. If you ever have any questions, please give us a call. We're always here for you. Welcome to the Eldorado Family!
Job was done properly .
Job was done properly . I have no issues with the way the job was done
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Poor communication throughout process until day of
Poor communication throughout process until day of service. Day of service was fine, but very poor communication prior.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello Richard, Thank you for bringing this to our attention. We sincerely apologize for the experience you had at our dealership. This falls below the standards we strive to maintain. We will investigate this matter further to ensure it does not happen again in the future. Your feedback is valuable to us, and we hope for another opportunity to serve you better in the future.