Kelly Ford

I had an automatic starter put in my Ford Fusion. When I picked up the car I was handed my keys and told I was all set. At that point I had to ask how to use it, i.e. I didn't know you had to hold down the button for at least 2 seconds for it to work. I also had to ask if a problem with the driver's side door had been fixed. Mark should have gone over the work they did and asked if I had any questions; I should not have been the one to ask him about these things. When I went to the cashier it was at that point that I noticed that Mark had not taken off a Ford loyalty program credit I had called earlier about and asked him to make a note of before I picked up my car, so I had to go back to the service area and ask him to take that amount off. While the staff are friendly at this dealer, I have found my experience so far to be similar in that I have been the one to have to ask questions, when the same information should have been volunteered to provide good customer service.

I am given Thomas Ford an Excellent rating as I purchased a 2009 Ford Escape from Ambose Orlando and after going there a couple different times before deciding for sure which vehicle I wanted I was treated very nice by each employee I came into contact with. One of the times there Ambie was on a test drive with another customer and Tony stepped right up to help me instead of leaving me waiting. From the beginning process to the day I picked my new vehicle up I had great help from all including Jeff and Gary and this is my second purchase at Thomas Ford and it will be my next vehicles dealership with out hesitation. All keep up the great work and I will let all my family and friends know how great of a dealership Thomas Ford of Beverly is.

I used to have my vehicles serviced at different places. I have since discovered that Ford's service center at Thomas Ford is more reliable, and, usually less expensive (or the same). They take an interest in MY vehicle and I fee secure in knowing that they look for possible problems BEFORE they become a BIG problem.

Even though myford.com failed to make the appointment for me like they said they would, Thomas Ford IMMEDIATELY rectified the situation and got me in at the proper time. As usual, everyone was courteous, kind, and efficient, and I was out of there (60,000 mile service and tire rotation) in about an hour.

I have a 12 year old Sportrac that I still get serviced here. I used to work at several dealerships during high school and college, and that experience taught me that I should never have a vehicle serviced at a dealer (after warranty period). However after buying the Sportrac from Thomas, I had several situations where they had the chance to take advantage, but did not. I don't believe the service writers are on commission as is obviously the case with other dealers. They remain an home-town business, trustworthy and competent.

2013 Ford Fusion; Love the car and service I received at Thomas Ford in Beverly. Went in for a factory recall, new fuel sensor installed. Appointment was for 10:00am and they took it at appointed time and told me it would be an hour or less. Forty-five min. later my car was ready, NO CHARGE. In and out, very little waiting with extremely courtious service.

Very Happy with the Service, you do not need an appointment. The service is quick and friendly. When walking in, the Manager knows my name and remembers me, it impresses me, and makes me feel like an important customer.

I just bought a 2010 Fusion SEL from Thomas Ford. I have bought other vehicles from them and have had my cars serviced by them for over 15 years. I have always been well pleased with their services and the way they treat their customers.

I recently purchased a pre-owned Ford Fusion from Thomas Ford in Beverly. My experience was outstanding from my first contact with Steve Leary explaining what I was looking for, to Steve finding the right car for me at auction, to Tony Lamonte making the paperwork process simple and explaining the car top to bottom for me. I would highly recommend Thomas Ford if you are looking for an honest, straightforward experience when purchasing your next car.

Tony and Gary were very accomodating and professional in their negotiations. There is a very family friendly atmosphere at this dealership which one doesn't see at the big many car operations.. I checked other larger dealers and found Thomas Ford to be more than competitive. Ford now has a high quality product to compete with the imports and this dealership does it all to point out the many features and benefits to buying an American made product.