Reviews
Hands down the best experience I ever had buying a car!
Hands down the best experience I ever had buying a car! Everyone was so nice, there was no pressure, just friendly, professional people!
Hands down the best experience I ever had buying a car!
Hands down the best experience I ever had buying a car! Everyone was so nice, there was no pressure, just friendly, professional people!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Davis hooked me up with a sweet new ride!
Davis hooked me up with a sweet new ride! No fuss and great to work with. None of that xx you hear from so many different dealers.
Davis hooked me up with a sweet new ride!
Davis hooked me up with a sweet new ride! No fuss and great to work with. None of that xx you hear from so many different dealers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The salesman are very friendly, the price is very
The salesman are very friendly, the price is very competitive, and the vehicles are in fantastic condition
The salesman are very friendly, the price is very
The salesman are very friendly, the price is very competitive, and the vehicles are in fantastic condition
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Chad and his team were very friendly and helpful.
Chad and his team were very friendly and helpful. Will be coming back here in the future.
Chad and his team were very friendly and helpful.
Chad and his team were very friendly and helpful. Will be coming back here in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Such a great experience.
Such a great experience. Start to finish was with the same person and felt no pressure at all.
Such a great experience.
Such a great experience. Start to finish was with the same person and felt no pressure at all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Genuinely pleasant experience, they understand the
Genuinely pleasant experience, they understand the difficulties and annoyances that come with auto purchases and work with you to mitigate them as much as they can and help you get the best you can out of it
Genuinely pleasant experience, they understand the
Genuinely pleasant experience, they understand the difficulties and annoyances that come with auto purchases and work with you to mitigate them as much as they can and help you get the best you can out of it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Domo made my out of state purchase fairly painless.
Domo made my out of state purchase fairly painless. Easy to deal with over the phone
Domo made my out of state purchase fairly painless.
Domo made my out of state purchase fairly painless. Easy to deal with over the phone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Best experience I’ve ever had dealing with an auto
Best experience I’ve ever had dealing with an auto dealership. Davis and Chad were absolutely amazing! The building in Bountiful is really nice, and the entire team are very knowledgeable and makes everyone feel welcome. Definitely recommend trying Kentson Car Company before anywhere else.
Best experience I’ve ever had dealing with an auto
Best experience I’ve ever had dealing with an auto dealership. Davis and Chad were absolutely amazing! The building in Bountiful is really nice, and the entire team are very knowledgeable and makes everyone feel welcome. Definitely recommend trying Kentson Car Company before anywhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ben was awesome!
Ben was awesome!! Never had a better experience buying a new truck!! They make it so easy and pain free to trade in and get you into a new vehicle fast!!
Ben was awesome!
Ben was awesome!! Never had a better experience buying a new truck!! They make it so easy and pain free to trade in and get you into a new vehicle fast!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I purchased a vehicle from Kentson a few weeks ago and
I purchased a vehicle from Kentson a few weeks ago and have put less than 300 miles on it. Within a couple of days of driving the vehicle, I noticed a significant rattle when playing music coming from the driver side door. I contacted a GMC dealer to service the vehicle, and it took about two weeks to get in based on their availability and mine - and was told once they were able to look at it that this is a known issue with the window switch and that GMC engineering is working on a resolution. They even gave me a Doc ID of #6645914, which was assigned to the issue because it has been reported so frequently. Since this rattle essentially renders listening to music unbearable, I contacted Kentson after receiving this advisement from the GMC service center and I explained that the issue was never disclosed. I was told by a Kentson representative that they do check vehicles over before selling them but that they do not have a service department and cannot diagnose issues like this. I said the issue was obvious as soon as music was turned on and should have prompted research on their end or at least disclosure. They suggested that it would be possible to trade it in. I responded that this would result in an immediate loss that I would have to carry as negative equity into another vehicle on their lot that I would have the same quality control concerns for, and this would cause me to have to put an additional several thousand dollars down as a downpayment. Therefore, I opted not to do that. They then said there is nothing else they can do because I exceeded their five-day return policy. I wanted to support an independent dealership but have now realized that this is not the best way to make a significant purchase like a vehicle. The fact is they are selling high priced vehicles "as-is" with only a five day return policy, no additional recourse, no real knowledge of the cars they are flipping, very little to no due diligence and inspection, and none of the resources / infrastructure that come with large dealerships to deal with issues like this. As I think about this more, I am not sure what the value proposition is because these cars are selling at market price. From my vantage point, it is not a good idea to buy from an independent dealership - especially one that is focused on volume sales and lacks the aforementioned resources and controls.
I purchased a vehicle from Kentson a few weeks ago and
I purchased a vehicle from Kentson a few weeks ago and have put less than 300 miles on it. Within a couple of days of driving the vehicle, I noticed a significant rattle when playing music coming from the driver side door. I contacted a GMC dealer to service the vehicle, and it took about two weeks to get in based on their availability and mine - and was told once they were able to look at it that this is a known issue with the window switch and that GMC engineering is working on a resolution. They even gave me a Doc ID of #6645914, which was assigned to the issue because it has been reported so frequently. Since this rattle essentially renders listening to music unbearable, I contacted Kentson after receiving this advisement from the GMC service center and I explained that the issue was never disclosed. I was told by a Kentson representative that they do check vehicles over before selling them but that they do not have a service department and cannot diagnose issues like this. I said the issue was obvious as soon as music was turned on and should have prompted research on their end or at least disclosure. They suggested that it would be possible to trade it in. I responded that this would result in an immediate loss that I would have to carry as negative equity into another vehicle on their lot that I would have the same quality control concerns for, and this would cause me to have to put an additional several thousand dollars down as a downpayment. Therefore, I opted not to do that. They then said there is nothing else they can do because I exceeded their five-day return policy. I wanted to support an independent dealership but have now realized that this is not the best way to make a significant purchase like a vehicle. The fact is they are selling high priced vehicles "as-is" with only a five day return policy, no additional recourse, no real knowledge of the cars they are flipping, very little to no due diligence and inspection, and none of the resources / infrastructure that come with large dealerships to deal with issues like this. As I think about this more, I am not sure what the value proposition is because these cars are selling at market price. From my vantage point, it is not a good idea to buy from an independent dealership - especially one that is focused on volume sales and lacks the aforementioned resources and controls.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We understand that dealing with vehicle issues can be frustrating, but we want to be clear—this is a known manufacturer defect, as confirmed by GMC engineering (Doc ID #6645914). This isn’t something we caused, nor something we could have reasonably detected before selling the vehicle. Despite that, and even though you were well outside our return policy, we still went out of our way to offer assistance. We gave you the option to trade the vehicle back in and get into something else, which you initially showed interest in—until, in the same conversation, you stated you’d be contacting an attorney and leaving a negative review. That’s a confusing stance to take if you truly believed we were in the wrong. Additionally, after you hung up on us, we still made the effort to reach back out to offer help. At this point, it’s clear this is a manufacturer issue that took you three weeks to even address, and yet you’re directing your frustration at us instead of GMC. For 25 years, we have built our reputation on doing what’s right and taking care of our customers. If we make a mistake, we will gladly own it and make it right. We also welcome honest feedback, as it helps us improve. However, we won’t take responsibility for factory defects outside our control. You might want to rethink who you’re actually frustrated with and not threaten the people who are trying to come to a resolution and have a conversation with you.