Schaumburg Honda Automobiles

I was fortunate to find a used CRV in my price range at Schaumburg Honda. The sales team was very attentive, had a good understanding of my needs, and was very responsive. I ordered an extra key, and 2 days after purchase when I went to pick it up, the service dept advised I needed both Differential and Transmission fluid changed - $500! The sales department had denied the repairs when the car arrived at the dealership. However the service department advised they were needed. I was very firm with my expectations that these 2 services should have been included in the preparation for sale, and the sales team agreed. They subsequently changed both fluids. Had I not ordered that key, it would have cost me $500 at the next service appointment, and that is not right. The issue was resolved in my favor, however I'm suspicious now. If you purchase from this dealer, ask to see the full detail on the services required that were identified upon the intake of the car, and which ones were actually done in preparation for the sale.

VJ was very professional very helpful very courteous as well as knowledgeable pertaining to car maintenance its a plus for Rohrman to have him on there team.

I give it a 4 stars because this is the second time for the same problem. This time I got a loaner. Much better this time.

Nick knew the answer to every question about cars my cousin and I asked him for two days. He got me the product I needed and make the process fun. The facility was also outstanding. The purchasing with the manager took too long- The end with the finance guy seemed like a scam. I know I ended up overpaying just to get out of there after 4 hours of sitting.

Ghosted after sale was complete. No follow up by salesperson after being promised floor mats. Also not a great experience in past with service team

I've been a loyal customer of Schaumburg Honda for an estimated 30 years. However, I've only recently encountered issues with the dealership. The communication was poor, and many of my calls went unanswered.

This was my second visit for routine maintenance and both times my appointments were on time and everything was explained to me. Their waiting area is so nice and has whatever you?d need . While waiting I have either received text messages on status of my vehicle, video of the under carriage inspection and my service writer would stop in and check with me. The service dept is a class A department in all aspects.

I went in for an oil change and an antenna replacement, period. Without my approval I was charged for a cabin filter and an air filter which amounted to over $110. Why was I not asked if I wanted these filters replaced?

Scheduled maintenance went well. Anthony Gargano is a great service specialist. I have been a customer of Schaumburg Honda for many years. There new facility is very nice.

Thank you to my rep for an amazing quality and speed of service. It was examplary. I appreciate it. The location is great. I look forward to mynext service.