Reviews
Great customer service. Clean environment.
Everyone here is nice and understands customer service especially my service guy, Jimmy. The waiting area is comfortable and clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, James! Jimmy is a great asset and we appreciate him for giving you excellent level of customer service that you deserve! We would love to work with you again; feel free to call us with any questions or concerns. Best regards, Frank Rao | Frank@myislandkia.com
J Interstein
Friendly, courteous, helpful service. More specific knowledge of individual models in showroom a touch short. Excellent financing alternatives patiently offered and explained.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your perfect review and congratulations on your purchase, Jack! We're glad to hear that our team was friendly, courteous, and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Frank Rao | Frank@myislandkia.com
Quick service with a smile
the service was quick and the staff is very friendly and knowledgeable. They answer all your questions and the lounge area is comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
April, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Kind regards, Frank Rao | Frank@myislandkia.com
Good. Service
Fast service nice waiting room bathroom could have been cleaner but overall all good. Good. Good. Services Advisers Would go back to them again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, we received your favorable comments and would like to thank you for your kind words. We value comments and suggestions from our guests as this allows us to maintain and improve the service we provide to meet the most demanding needs of our valued guests. We would love to work with you again. Take care! All the best, Frank Rao | Frank@myislandkia.com
Ripped off!
Added fees that didn't exist, overcharged me $3,400. Raised price of car and added fees last minute. Typical bait and switch, don't shop here. Avoid
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I am sorry to hear that you had a negative experience with our dealership. It was not our intention to give you the runaround, and I apologize if that is how it seemed. I assure you that we absolutely never instruct our staff to "bait and switch" any of our customers, nor do we condone the practice at all. Please contact me directly so that we can discuss your experience. I look forward to hearing from you. From, Frank Rao | Frank@myislandkia.com
Wonderful experience
Very professional and courteous. Waiting room was spotless! Everyone I has dealings with were very polite. Will definitely recommend to others for their servicing needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review, Esther! It is great to know that our team was able to provide you with courteous and professional service. Please feel free to call or stop by if there is anything else we can do to help you. Best, Frank Rao | Frank@myislandkia.com
Judy M - Staten Island NY
I went in to test drive the Forte - I wasn't planning on bringing one home that same night. John my sales rep was so friendly and easy to deal with and he made the whole process so easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words mean a lot to us, Judy. We appreciate your feedback and are happy to hear that John was able to meet your needs. At Island Kia, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, Frank Rao | Frank@myislandkia.com
Smooth transaction
Transaction was pleasant and quick but thorough. Show room was nice and clean. Salesman and manager were a pleasure to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and congratulations on your purchase! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Best, Frank Rao | Frank@myislandkia.com
Everything was great.
This is my first time dealing with island auto group. My first time leasing a Kia. Very happy at present time. Well everyone I spoke to. And I mean everyone. They where courteous, friendly, and professional. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank you for taking the time to write us a great review. Congratulations on your new Kia! I am thrilled to hear that you had such a great leasing experience with us. Please let us know if we can help you with anything else automotive-related. Best, Frank Rao | Frank@myislandkia.com
perfect service
Everything was perfect, easy, cool, professional, quick, positive feelings, no problems, friendly, nice people and facility, super, clean, organized, a lot of cars to choose from.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review and business as a customer, Mikhail. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best regards, Frank Rao | Frank@myislandkia.com