Island Hyundai

My sales consultant was Laurence (Larry) Farina. I have been buying cars off of Larry for years. Larry was very easy to deal with, no pressure, made me... feel very relaxed, answered all of my questions, and was very knowledgeable about the car I purchased. I bought a Certified Pre-Owned 2017 Hyundai Elantra SE. Without a doubt, this was my best car buying experience because of Larry???s attitude and professionalism. When my friends and family are looking to buy a new car, I will be highly recommending they get in touch Larry Farina at Island Hyundai! Also, I dealt with Raz in Finance and he was very nice and made the whole experience of buying the car very easy.

I would recommend them. Anthony was a pleasure to work with they were fair and the atmosphere was nice the price they quoted was on the money

I recently visited to see if I could get out of my current lease early while getting into a upgraded new Hyundai model. Not only was I handsomely upgraded,... but Steve and the fantastic management team was able to lower my payment by a lot. Sales so good I shouldn't even be talking about it according to Ritchie. Go see Steve Chris and Ritchie and let them put you in a beautiful new Hyundai

Great experiance the show room was nice and the price they quoted was the price that I received they were professional and upfront I was satisfied and... I will shop there again

I leased one previous vehicle here in 2016 and I took my parents to lease a vehicle here in May 2018. Both of those experiences were fine and I have owned... and/or leased Hyundais for close to 20 years. As for today...let's start at the beginning. I had received multiple calls about turning in my vehicle early and the dealer would take over my lease payments. I finally made an appointment with the salesman who sat with us and my dad several months ago. When we arrived (on time for our appointment), no one greeted us and our salesman was with another customer because they were short staffed so we were assigned to another salesman, Anthony. Anthony was professional, patient, personable and an all-around good guy. While I would have liked to get into a bigger vehicle, the numbers were not at all in our favor...c'est la vie. We worked out numbers for a Tucson instead, came to an agreement with handshakes with Anthony as well as the manager, Joe. Insurance was switched over and our credit card was charged. It took forever to get the prep procedure started. When we finally went to the business office, the whole experience went south. The agreed upon monthly lease amount went up by more than $40 per MONTH to accommodate various fees which I believed to be included in the numbers agreed to with Anthony and Joe. I repeated several times that the agreement was $X for tax, title, DMV and fees, and $Y for the monthly lease amount. The business manager (Sharif) proceeded to repeat there was nothing he could do because there were "new lease disclosure rules" in the past two years and he got loud and belligerent more than once. Funny how there were no so-called new rules for my father's lease THREE MONTHS AGO. He would only remove the bank fee. Because I refused to back down from what was agreed to with TWO handshakes, I was ready to walk away...after all, there are plenty of dealers and more than plenty of other car manufacturers. And remember, walking away meant reversing the insurance and credit card charge. The manager came outside while I was putting my belongings back into my "old" vehicle to talk to me. He laid all the blame on the business manager and convinced me to finish the deal as originally agreed. After five hours, I drove my new vehicle away...with a pounding headache. I despise the entire vehicle negotiation process as it is and this experience did nothing to restore my faith in the automotive industry as a whole. And, based on this experience, I will think several times over before ever returning to Island Hyundai. I really wanted to get into a Santa Fe but the numbers were astronomical and it was also disheartening that I had very little color choice with the Tucson. It is an absolute shame when there are sales people like Anthony who work so hard to accommodate their customers but the entire experience is reduced to a migraine due to greed.

I leased one previous vehicle here in 2016 and I took my parents to lease a vehicle here in May 2018. Both of those experiences were fine and I have owned... and/or leased Hyundais for close to 20 years. As for today...let's start at the beginning. I had received multiple calls about turning in my vehicle early and the dealer would take over my lease payments. I finally made an appointment with the salesman who sat with us and my dad several months ago. When we arrived (on time for our appointment), no one greeted us and our salesman was with another customer because they were short staffed so we were assigned to another salesman, Anthony. Anthony was professional, patient, personable and an all-around good guy. While I would have liked to get into a bigger vehicle, the numbers were not at all in our favor...c'est la vie. We worked out numbers for a Tucson instead, came to an agreement with handshakes with Anthony as well as the manager, Joe. Insurance was switched over and our credit card was charged. It took forever to get the prep procedure started. When we finally went to the business office, the whole experience went south. The agreed upon monthly lease amount went up by more than $40 per MONTH to accommodate various fees which I believed to be included in the numbers agreed to with Anthony and Joe. I repeated several times that the agreement was $X for tax, title, DMV and fees, and $Y for the monthly lease amount. The business manager (Sharif) proceeded to repeat there was nothing he could do because there were "new lease disclosure rules" in the past two years and he got loud and belligerent more than once. Funny how there were no so-called new rules for my father's lease THREE MONTHS AGO. He would only remove the bank fee. Because I refused to back down from what was agreed to with TWO handshakes, I was ready to walk away...after all, there are plenty of dealers and more than plenty of other car manufacturers. And remember, walking away meant reversing the insurance and credit card charge. The manager came outside while I was putting my belongings back into my "old" vehicle to talk to me. He laid all the blame on the business manager and convinced me to finish the deal as originally agreed. After five hours, I drove my new vehicle away...with a pounding headache. I despise the entire vehicle negotiation process as it is and this experience did nothing to restore my faith in the automotive industry as a whole. And, based on this experience, I will think several times over before ever returning to Island Hyundai. I really wanted to get into a Santa Fe but the numbers were astronomical and it was also disheartening that I had very little color choice with the Tucson. It is an absolute shame when there are sales people like Anthony who work so hard to accommodate their customers but the entire experience is reduced to a migraine due to greed.

I worked with Bruce and Dante. Bruce was especially friendly (both over the phone and in person). My air conditioner hose was clogged and repaired. However,... as I was leaving, I realized the air blower was not working (due to a short from the water that was in the car). Bruce insisted I leave it with him for repair (under warranty).

I had made my first service appt w/my new care for 11 AM yesterday, which was made a week in advance with Crystal. As I pulled in, I told greeter Michael,... and his immediate response was "We don't have time for that now." Immediately, I went to the service desk, and Michael was immediately overridden. He tried to save face by announcing they were extremely busy, and I suggested that they could have called me...no emergency...and that we're all "busy in life." Vinnie handled the repair I had asked for and was knowledgeable and tremendous. No complaints with Vinnie. I then went into the sales dept for some questions about my newly purchased vehicle. A "Moe" apparently replaced the marvelous Steve Chandler. Moe didn't even look at me and kept going from one end of the desk to the other, noting "I can still hear you", still not looking at me. But he noted he was new and really didn't acknowledge or answer my questions. The amazing Anthony Colacino stepped in and answered everything to my satisfaction....what an amazing guy...thank you. My suggestion would be that service tell the greeter (Michael) what appointments there are for that day, unless "we're too busy now" is his standard greeting to dissuade customers from coming in too often. I'll be sure to confirm any future appointments a hundred times before coming in (I live on the other side of the island) and/or go to Sansone, where there was a lot less drama in the past with my prior vehicle. Finally, the positive well outweighs the negative, so I did give the overall four stars.

What a nasty place this is. Absolutely garbage. I had to take a day off to go see a car after they called me and guess what. Salesmen are professionals... in being unprofessionals. Don’t have a clue about the price or even the color of the car. doesn’t know the exact location of the vehicle. Waste of time. Save yourselves a trip folks

I leased a car from Island Hyundai in 2015 without problems - other than it took 2 days to get everything done. The salesman, Anthony was new. My lease... is now up and I called them ahead of time to say what I wanted and make sure they had it in stock so I didn't waste any time. I had my car independently assessed by a Hyundai consultant. I spoke to Nikki at least twice. The third time I made an appointment for Saturday at 10:30 and asked again if they had the car I wanted. She said if they didn't they could get it and deliver it to me when it was in. I asked how I was supposed to get to work until then and she laughed. She said she would get back to me but didn't. Saturday morning, as I was driving to a responsive dealer, she called to say her manager wanted to know if I was coming in. I said no as I never got an answer to my inventory question. She said, oh, my manager said he called. I said no he didn't and that was it. On another note, before winter my car was in for an oil change and a recall alert. They told me I needed tires, at the time they were having a buy 3 get 1 free sale. I said no I was good and they wrote on my receipt that I refused to replace my tires. I went to a tire shop the next day to have them check my tires and they said they were fine and would make it through the winter without a problem - FYI they did and then some. Even at turn in- they were still above the required tread.