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Island Subaru

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 8:00 PM

Island Subaru Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 8:00 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 8:00 PM

Friday

7:30 AM - 5:30 PM

Saturday

7:30 AM - 4:30 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2015

Welcome to the All-New Island Subaru, proudly serving the great Community of Staten Island and the surrounding areas. Is

...

land Auto Group is a multi franchise sales and service organization that is dedicated to creating lifelong customers. We recognize that to achieve this, we must provide exceptional automotive value for our customers, and the very best workplace experience for our team members. We are committed, through support and service, to actively improve the greater community; and will continually work to earn the respect and trust of our customers, employees, and their families.

"Buying a Subaru is Easier Always at Island Subaru! Come in today to meet our dedicated Subaru Team."

Reviews

4.5 out of 5 4.5
420 lifetime reviews. Includes reviews of Island Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    December 30, 2019

    This is my second Subaru, love my car. Friendly people not pushy. I would recommend them to my family. My service Ceceliia Sterkaccu is like a friend,

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Miros

    Service & Parts Director

    NOT RATED

  • 1.0 out of 5
    December 2, 2019

    will never go back to this dealer this is the second time been there for service, and it never went well on the both occasion,staff is very rude.

    2.0 out of 5
    Customer Service
    Not Applicable
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    1.0 out of 5
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    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Donna Nocerino

    Sales / Leasing Specialist

    (4.9) 39 reviews

  • May 7, 2017

    Daylin as my sales representative. She is the consummate professional: knowledgable, attentive, and prompt with help. Moreover she is highly personable,... down to earth, and polite. This is a second career for her and she is new at doing it, but you would never know it. Her people skills are un matched by anyone in the industry we have ever met and interacted with. She is a keen problem solver as well which came into play after some problems took place with the sale and some service needs as well. I was also impressed with managerial support as well. Again the managers were responsive, non patronizing, and informative. Thank you Island Subaru and Daylin!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your great review! Glad that Daylin and the rest of our team were able to assist you. Thanks for being a part of the Island Suba...ru family!

  • 5.0 out of 5
    October 14, 2019

    Great Service. I have been using them since 2004. Cecilia takes good care of us. I would highly recommend this service. Everyone there is friendly and... accommodating.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Donna Nocerino

    Sales / Leasing Specialist

    (4.9) 39 reviews

  • 5.0 out of 5
    September 26, 2019

    I just bought my 2019 Subaru Forester and couldn't lock the doors with the automatic fob. My husband called the dealership and gave them my cell phone... number. Marvin called me immediately and walked me through what might be wrong. It seems that the tailgate was not completely closed. He walked me through the process and the problem was solved. Thank you Marvi, Jocelyn and Donna! This is why I love Subaru and why I will always drive a Subaru.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jo, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued ...customers. Reviews like yours help us to continually improve. Please let us know if you have any additional questions about services you received and thank you again for choosing Island Subaru!

  • 5.0 out of 5
    September 23, 2019

    I've been going to Island Subaru to get my Crosstrek serviced, so far everything is great. Highly recommend Island Subaru. Mr. Sultan made the transaction... easy.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Sam Chyorny

    Sales / Leasing Specialist

    (4.8) 8 reviews

  • 5.0 out of 5
    September 2, 2019

    I just purchased my first Subaru. The sales person Ramon helped with purchased of this vehicle and gave us the best deal. It was a pleasure and a good... experience dealing with Ramon and staff members. Would recommend island Subaru to others

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ben, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. I...f you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


    Worked with:
    Ramon Benavides

    Sales/Leasing Specialist

    (5.0) 16 reviews

  • 5.0 out of 5
    September 2, 2019

    Bought a Subaru Crosstrek and sales person, Donna Nocerino, and the manager, Greg Kemp, were fantastic. From the moment we entered the dealership, we... were made to feel like family. Donna is friendly, professional, patient and honest. With every visit, she took her time, answered all of our questions and let us know we could get in touch with her anytime. When we picked up the vehicle, she walked us through every detail so that we had a good understanding of how everything worked.. During our first visit, we were also introduced to Greg Kemp, who then invited us to a New Owners's Event, which we attended and which was instrumental in helping us make the decision to buy. We very highly recommend Island Subaru.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Greg Kemp

    General Manager

    (4.8) 33 reviews

    Donna Nocerino

    Sales / Leasing Specialist

    (4.9) 39 reviews

  • 5.0 out of 5
    August 28, 2019

    I bought a Subaru sport, got a great price. I had Sal who was a great car salesman, he explained the car inside and out in detail. He was very friendly... too.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 29, 2019

    went in knowing exactly what car I wanted. I talked to Clay , a salesman, for all of 2 hours and all the paperwork was signed. After the sale was set,... he was honest with me in telling me that it would take up to 3 hours to wait for the one and only Finance Manager they had on that day. The financial worker was fantastic, professional . He takes his time and goes over every single detail, exactly how it should be when buying a car. Island Subaru also had no other way to take my entire down payment other than making me drive 2 hours back there the next day because my bank was closed (it was 4th of July). Clay felt bad for all that and I asked if it was possible to throw in some All Weather floormats for my 2019 WRX Limited . He said he'll put them in the car before I leave. That never happened, he said it'll be there tomorrow when I come back to give the rest of my down payment. I figured that would be some incentive to make sure I came back. The next day, he said he'd have the mats the following wednesday . He's ignored my messages ever since . I don?t know why I didn?t just send them a check and have some sense knowing that Clay wouldn?t come through with the floormats. My Fiance just bought a 2019 Crosstrek from World Subaru in Tinton Falls, NJ and she was showed EVERY SINGLE FEATURE her car has to offer. I wasn't shown anything about my car, wasn't even offered to be shown anything , I was their second to last customer that day buying a car and we both ended up there past closing so I just felt pushed out . The floormats is now a non issue , I ended up buying weathertechs, but it was just a let down because Clay seemed like such an awesome guy up until his empty offers which just seemed like a lie to keep a customer smiling out the door . Either way , I love the car. I suggest the WRX to anyone looking for one Island Subaru reached out via my review on Google and told me to call ?them? at their locations phone number. It ended up being the common phone number that goes to Island Subaru Location . The Manager or Supervisor was busy so they had me speak with the car salesman that I had the problem with . How?s this going to fix anything ? Who has an upset customer talk to the salesman that they have the problem with ? Anyway , to add fuel to the fire , my passenger rear tire had 900 miles on it and the entire inner wall blew out . My personal mechanic sees signs that it?s a retreaded and defective tire. Island Subaru said they couldn?t get me in for a quick tire change for over 2 weeks. Thank god World Subaru in Tinton Falls has some sympathy and care for their customers and squeezed me in the day the tire blew out even though they had a full schedule also . Seriously , nearly every person I?ve dealt with at Island Subaru was a disappointment ; besides the girl , Elizabeth, who answered all my phone calls , she was very helpful and sweet . I also need to exclude the man who was the Financial Manager , he was a great person to meet and work with , very professional and detailed . How does a rear tire blow out under 900 miles on a brand new car ? The rim wasn?t touched , front tire is in perfect condition , all signs point to a defective tire . Stay away from Island Subaru , drive the extra distance and go to World Subaru in Tinton Falls , NJ .

    2.0 out of 5
    Customer Service
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    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Rick, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we real...ly let you down. Please contact our Manager at (718) 697-6000 so that we may ensure your experiences with our dealership are more pleasant moving forward.

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