Reviews
Write a reviewHorrible customer service.
Horrible customer service. The sales people seemed bothered when I walked through the door asking where the parts department was and when I asked where it was, he only pointed and I was wondering around for minutes not able to find it. Once I got to the parts counter I didn’t even get a hello, only a blank stare. The bumper I purchased was super overpriced and was damaged when I received it. I returned the bumper the next day and that was a hassle because they tried saying I was the one who damaged it. Anyways, I went down to Cavender Subaru and they got me taken care of AND the bumper was $100 cheaper at Cavender. Bob Moore will never get my business again.
Horrible customer service.
Horrible customer service. The sales people seemed bothered when I walked through the door asking where the parts department was and when I asked where it was, he only pointed and I was wondering around for minutes not able to find it. Once I got to the parts counter I didn’t even get a hello, only a blank stare. The bumper I purchased was super overpriced and was damaged when I received it. I returned the bumper the next day and that was a hassle because they tried saying I was the one who damaged it. Anyways, I went down to Cavender Subaru and they got me taken care of AND the bumper was $100 cheaper at Cavender. Bob Moore will never get my business again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Zach (sales person) and Dylan (sales manager) were both
Zach (sales person) and Dylan (sales manager) were both very transparent and helpful throughout the process of buying a used car. I wanted to have the car checked out by my mechanic, and they even offered to take the car and pick it up from the mechanic. I had questions about the maintenance history of the vehicle, and they walked through all of the detailed Subaru records with me, and the service manager even worked with me to address questions. The Sales Mgr was willing to repair several minor items on the car prior to the sale. The staff was not pushy at all, and great to work with from start to finish.
Zach (sales person) and Dylan (sales manager) were both
Zach (sales person) and Dylan (sales manager) were both very transparent and helpful throughout the process of buying a used car. I wanted to have the car checked out by my mechanic, and they even offered to take the car and pick it up from the mechanic. I had questions about the maintenance history of the vehicle, and they walked through all of the detailed Subaru records with me, and the service manager even worked with me to address questions. The Sales Mgr was willing to repair several minor items on the car prior to the sale. The staff was not pushy at all, and great to work with from start to finish.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for the great feedback about Zach and Dylan. We take great care to make sure our pre-owned vehicles will make their new owners happy. We’re thrilled to hear your vehicle is doing just that, Andy.
A pleasant dealership with friendly people and low
A pleasant dealership with friendly people and low pressure sales. Great prices and excellent service. Also, they don’t keep you captive for hours. The buying process was quick and efficient. Good people!
A pleasant dealership with friendly people and low
A pleasant dealership with friendly people and low pressure sales. Great prices and excellent service. Also, they don’t keep you captive for hours. The buying process was quick and efficient. Good people!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was our pleasure to help you through the new vehicle process. We’re glad you’re satisfied with your vehicle. Thanks for the kind words.
Best Dealership in the State
I can’t say enough about all the good things this dealership provides. Customer support is absolutely superb, the process of financing a car, and all the staff that make the whole process wonderful, deserve the highest ratings. Will never shop another dealership but Bob Moor Subaru of Edmond!
Best Dealership in the State
I can’t say enough about all the good things this dealership provides. Customer support is absolutely superb, the process of financing a car, and all the staff that make the whole process wonderful, deserve the highest ratings. Will never shop another dealership but Bob Moor Subaru of Edmond!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive feedback, Tara. We’re proud to have you as a customer and we truly appreciate your business!
Service center is great.
Service center is great. Friendly knowledgeable and quick turnaround Waiting room is clean and plenty of room to sit and wait
Service center is great.
Service center is great. Friendly knowledgeable and quick turnaround Waiting room is clean and plenty of room to sit and wait
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive comments regarding our Service Department at Bob Moore Subaru. We hope we’ve made a friend—and a permanent customer—in you, Judith. We’ll do our best to live up to your review.
I received excellent service advice.
I received excellent service advice. Ryan was considerate and knowledgeable. A thoroughly checked my car out.
I received excellent service advice.
I received excellent service advice. Ryan was considerate and knowledgeable. A thoroughly checked my car out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to pass along your comments to Ryan! If you're ever in need of more help, Steven, please let us know!
Had a key matched to our used vehicle from another dealer
Had a key matched to our used vehicle from another dealer and Bob Moore Subaru had it done on time for a reasonable price: really appreciate the quality service.
Had a key matched to our used vehicle from another dealer
Had a key matched to our used vehicle from another dealer and Bob Moore Subaru had it done on time for a reasonable price: really appreciate the quality service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and your kind words, Brad. We hope you’ll trust us for your future vehicle service needs.
Aaron Scott is an excellent salesman.
Aaron Scott is an excellent salesman. I trust him. Suburu is lucky to have him. He really helped me.
Aaron Scott is an excellent salesman.
Aaron Scott is an excellent salesman. I trust him. Suburu is lucky to have him. He really helped me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re happy to pass along your comments to Aaron! If you're ever in need of more help, please let us know!
Great experience buying my first Subaru.
Great experience buying my first Subaru. I look forward to a long relationship with this dealership.
Great experience buying my first Subaru.
Great experience buying my first Subaru. I look forward to a long relationship with this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was our pleasure to help you through the new vehicle process. We’re glad you’re satisfied with your Subaru. We look forward to our next opportunity to provide you with great service.
Excellent customer service!
We have several Subaru cars serviced here for routine maintenance. The service has always been timely, courteous and very professional! Ryan is fantastic at explaining and helping us learn more about our cars’ features; it is great working with him and the entire staff. The waiting areas are clean and comfortable and stocked with snacks and hot or cold drinks. If you’re there in the afternoon, lunch is ordered for you. You certainly will leave satisfied and confident with your serviced and washed car (courtesy) and your tummy will be happy too.
Excellent customer service!
We have several Subaru cars serviced here for routine maintenance. The service has always been timely, courteous and very professional! Ryan is fantastic at explaining and helping us learn more about our cars’ features; it is great working with him and the entire staff. The waiting areas are clean and comfortable and stocked with snacks and hot or cold drinks. If you’re there in the afternoon, lunch is ordered for you. You certainly will leave satisfied and confident with your serviced and washed car (courtesy) and your tummy will be happy too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A great review makes it a great day for us. It’s good to know you’re pleased with Ryan and our Service Department. It’s our job to keep you rolling and we look forward to the next opportunity to serve you.