They don’t care after the survey
I bought a car end of October and figured out in November they had sent the wrong name with my DMV paperwork. I addressed this (had to go in GM didn’t return calls) and was told when I joked what will I get free “don’t worry we will take care of you”. They sent the correct name to DMV with the wrong purchase date. When I emailed the GM Donavan Kemp his attitude was “we don’t give free stuff” and that I should go ahead and post my comments on any social media I wanted. When I went in to let them know their error the salesman harassed me about the scores he got on his survey. I told him he was lucky I already did it. So the mistakes...he sent me the wrong vin for my insurance quote so I insuranced the wrong vehicle. When paperwork was sent to DMV (my copies had my name so not sure how it didn’t when it was sent over) the paperwork had someone else’s name on it. When they sent over the correction to DMV they put the purchase date as 10/18/18 and not 10/29/18. As long as the current managerment is there I wouldn’t recommend them to anyone.
Supposedly Certified Pre Owned
Bought a certified pre-owned sonata from them. They didn't smog the car (its part of the certification process), trunk latch failed in three days, strange rattle started a few weeks after purchase, when I changed the oil the air filter looked like it hadn't been replaced once in the 40K mile life of the car (how do you certify a car and not check the air filter?). All this leads me to think they didn't even change the oil. This place is a total joke. Never again. I will be complaining to Hyundai directly.
Best Leasing Experience Ever
We have been leasing cars since 1990 and this was our best experience ever! We were lucky enough to get Michael McGrath as our salesman. He was by far the most knowledgeable and personable salesperson we have ever encountered. This dealership made our car leasing experience so easy and pleasant. They are to be commended for their customer-centric sales approach in an industry that is anything but that!! We will be repeat customers and recommend them to all of our friends. Thanks, Alexander Hyundai for an amazing experience!!
Love the people
I did a great deal of research before deciding to purchase a 2016 Tuscon. Donny and his team gave us a really great deal, and had the car for me the next day. My wife and I were impressed with their customer service, friendliness and efficiency. They even scheduled our first new car service for us. Mike and others have called to follow up and make sure all is okay. We are hooked on their dealership. My son and daughter have also bought Hyundai's from here this year and have had the same experience - great deals, great customer service.. I would strongly recommend you give them a try.
Dear Happy Hyundai Customer, We are happy to hear that you had an amazing experience with us at Alexander Hyundai! We thank you for your kind words and business! We are truly striving to become the best Hyundai dealership in Ventura County! Please come in to see us anytime for your automotive needs. Donavan Kemp Alexander Hyundai General Sales Manager 805-751-4680
Love this place!
I bring my Elantra here for service every time. There's not a lot of places I trust bringing my car to get worked on, but everyone at Alexander Hyundai makes the process QUICK and EASY! JJ and Art are always very friendly whenever I visit and there's even a shuttle service if I need it!
Hello, I am pleased to hear that you have have multiple great experiences with our award winning service team at Alexander Hyundai! Thank you very much for your positive feedback and we are happy to be here for you and your automotive needs! Donavan Kemp Alexander Hyundai General Sales Manager 805-751-4680
JJ is the man!
I love getting my oil changed here. Been doing it for years!!! JJ ALWAYS takes good care of me and there's always donuts & coffee inside the lobby!
Martha, Thank you so much for your positive feedback regarding your relationship with our dealership! We truly love to see our customers leave with a smile every time! Thank you for your loyalty to us, and we appreciate your business! Donavan Kemp Alexander Hyundai General Sales Manager 805-751-4680
Great, service! Friendly staff ! Will definitely back for my next car service needs.
Hello, Thank you very much for your feedback, we are happy to hear that you are satisfied with our dealership! Please feel free to come in and see us soon! Donavan Kemp Alexander Hyundai General Sales Manager 805-751-4680
Great Service, Open late a Plus!
Loved the friendly, happy service, love that the service dept is open late. A big plus for someone who is not off work until after five, and does not want to deal with it on weekends. Thanks for my Fast, EASY oil change!
JJ is wonderful, great atmosphere..perfect service
I give this service department 100% and five stars! I have been having my car taken care of here for eight years. They always take good care of me, coffee and waiting area are nice as well.
Great service, lots of knowledge and super quick!
My brother in law took his car here for an oil change and other small repairs. They took great care of us, friendly, reliable and super quick. I highly recommend Frank and his team :)