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You’ll sign a contract and they’ll call you later for more money. They lie about verifying your job just to get with their in-house Finance company. Then... when you put the GPS in my car wouldn’t even work. It took almost 12 hours to get situated with not even a call from my sales rep.
We stopped by on a Wednesday evening 30 mins before closing so as to hopefully not draw attention from a sales person to just take a peek at a 2010 Nissan... Armada. After about 10 mins Ms. Dena approached and greeted us with a smile from ear to ear. After telling us about the vehicle, I asked what time they closed and she replied, she would be there as long as we were there. We were somewhat skeptical of her optimism and confidence in getting us approved for a purchase, but sure enough we found ourselves walking through the doors at 9am on a Saturday morning and leaving with keys in hand around noon. We knew we were in trouble when we noticed the award on her desk for the “2018 Employee of the Year!” As much as I wanted to try and negotiate a lower asking price, the friendliness and ease of the sales process sabotaged any strong arm tactics I had in mind. Thank you to Ms. Dena and the Tru Auto staff of N. Charleston for getting our ever growing family into a much needed and larger vehicle. Here’s to all the road trip memories to come!
Tish made my dream come true. She got me exactly the car I wanted.
Dena was very nice and she got me to were i needed to be at for aa my car and she really did what a salesperson supposed to do
Eddie young was great. I wasn't able to buy that day I will be back when I have enough down payment. Or maybe a co signer
I would recommend this location and I would definitely recommend Dena! She’s very informative and helpful! Her customer service skills are A1 and she doesn’t... try to sell you just anything! When I’m ready to purchase I will return and shop with her!! The best hands down.
Dena is amazing. I would definitely recommend purchasing a vehicle from her. She was the main person who greated me and helped me with everything I needed.... Thanks dena
I love my Dena McNeil, she was very helpful and informative. I love her great customer service and smile. Will definitely be back and reccomend others
Vehicle not serviced like they said it was at time of purchase had to take to mcelveen on my own time to have it done after I bought it. Breaks where squeaking... when I left the lot told take to mcelveen they had it for 11/2 hrs said fixed guess what, NOPE! Still squeaking. Double check if vehicle has been serviced properly or not. Mine WAS NOT!
Our salesman Moses was a extremely nice person worked with my daughter to get her car . The finance man sorry cant remember his name but you know who... you are explained everything took time with us overall great experience