Reedman-Toll Chrysler Dodge Jeep Ram of Springfield

We have a 2014 Jeep Trailhawk with less than 50,000miles. The transmission went, they told us they can give us an appt in a week. They still have our car... and it has been over a month. It is still not fixed. Every time we call they give us a run around. We have reached out to management and corporate and nobody will return our calls or emails. When we showed up in person (twice) they told us the car would be ready next week. They also tried to tell us our warranty would not cover the repairs. It did. We had to dig it up and take it to them. They did not have a rental for us for three weeks. Please never buy from this place or service your car here. I would also recommend never buying a Jeep, I know I will not be.

They overcharged for everything and try to get over with false Evaluations they take advantage of people and their services are very slow I don’t feel... comfortable dealing with them anymore.

Reedman Toll of Springfield is definitely a place to buy if you’re looking for a new or used vehicle the staff is friendly and welcoming from the manager... to the sales staff. I met Stenneshia who greeted me as soon as I came in and worked hard to get the deal I wanted I left with a new vehicle and will continue to refer people to Reedman Toll and specifically to Stenneshia.

Horrible horrible experience from start to finish, jeep was in for service for 6 weeks no rental wouldn't communicate, return calls etc had to get a lawyer... and we won they were absolutely the worst I have ever seen used 1800 lemon law they are fantastic at dealing with jeep

I went there to inquire about a used vehicle that I had some interest in. The car ran great and was sellable, but the GM used the interest that one of... the employee had in the same car that I had interest in buying. We got down to a near reasonable price, but the GM didn't like my offer and sold the same car to an indivual who worked at the dealership. Shady deal and wasn't interested in winning a customer. I will never enter into this dealership again!

Starting from Lyndsay (internet manager) to Connie (who handled my purchase), I was in good hands the entire step of the way. The initial quote for my... new Jeep came back a bit higher than I had forecasted, but they didn't stop until I was back in my payment ballpark. Easy location to get to right off of rt. 1. There are a few dealerships closer to where I live, however ReedmanToll had lower internet offers so I couldn't resist driving a couple extra miles to purchase from them. I'll definitely be returning when I'm ready for another new purchase!

I was very pleased with my experience at the dealership. Greg Fischer (Sales) and Michael Platt (Sale Manager) were extremely helpful in my process of... getting a new vehicle. I came there with an objective and they didn’t stop until that objective was reached after some hard work. I would highly recommend the dealership and those two gentlemen in particular. I hope to bring my other vehicle in the future and trade that in also and get something new. Thank you, A Very Pleased Customer LT

0 Stars We have purchased dozens of vehicles. This is our first from Reedman. 2019 jeep Cherokee. We paid cash and bought an extended warranty. The sales... department was terrific but then again I guess they have to be. Dodge service is the absolute worst service that you will ever experience. The woman in charge of the service department verbally attacked us cursing and grabbing me when I complained about my truck still there five hours past an appointment time. The transmission has obvious issues. They said it was fine. The tail light that was supposed to be fixed at this appointment which takes no longer than 20 minutes to exchange still wasn’t done when I left. I will never ever purchased another vehicle from this dealership and now have to figure out what I’m supposed to do with the car that they’re never going to service. Take this morning and don’t spend one dollar at this dealership.

FALSE ADVERTISMENTS! Jeep should be embarrassed to let these slimy dealers use their name. Do not look at the advertisements as a guideline because they... will tack on $500 per month to that "advertised price" and blame it on $5000 worth of rebates they couldn't get. SLIMY!!!!!

Took my Jeep here for a recall repair and they did not use a disposable floor mat as any other place I have ever taken my car to for service does. I had... just cleaned my car and shampoos the carpets and they tracked grease and dirt all over.