Prestige Auto

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 7, 2019

    I purchased a vehicle from Prestige Auto in New Britain and it was the easiest process EVER! Marquise the sales man was wicked helpful and helped me find... the perfect car for me within my budget. I am paying less per month now with full warranty and GAP coverage than I was before. They made trading in my vehicle a piece of cake. Def 10/10!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 23, 2018

    I bought a car from them and that process wasn’t too bad , but dealing with them after the purchase to take care of other issues was a absolute nightmare.... Honestly I wish I had read the reviews before dealing with Prestege Auto. I was lied to multiple times and treated very disrespectfully . I’ve called multiple times over a week span and was given several different excuses as to why I could not speak to a manager. Finally when I was fed up and had enough and demanded to speak to him, I was laughed at by an employee named Philippe. Who just so happens to be the same person who lied to me multiple times. They will say anything to get your money and once they have it, they could care less about helping you. Also, I live over a hour away from this dealership, I needed to schedule a appt with maintenance, they told me I would be with out a car for an entire day, so I inquired about a loaner or rental vehicle, I was again laughed at and told they do NOT offer such a thing. Yet if you read the owners response on the very first review , he clearly states they offer rentals at no extra cost. So , who is lying?! I will never buy a car from them again nor will I recommend this dealership to anyone.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
  • October 9, 2015

    I had taken my Mom to several other places trying to get her out of the horrible loan she was stuck in so that she could get into a 4WD for the winter.... Several claimed to be miracle workers and couldn't deliver. We always walked away with nothing more than a wasted day and more miles on the car. I was lucky enough to meet Rob, the GSM just in time to get my Mom something for the winter. She is so upside down in her existing loan that they couldn't take her car on trade yet still managed to get her in an all wheel drive for the winter. Now we still have options to get rid of her old car and a great car to get her through the winter! All of the cars we had to choose from were available well below retail cost, the staff was courteous and personable. It was nice to be treated as a person and not a number! Plus, once the deal closed I got $150 just for bringing them a customer! Go see what they can do for you and yours! I'm happy!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 13, 2017

    Prestige Auto cars is a wonderful dealership. I had such an amazing experience at this facility. I couldn't have asked for a better sales team, and finance... experience. I love my car, it's the car of my dreams, and I would highly recommend Prestige Auto cars in New Britain Connecticut or Vernon Connecticut.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    June 6, 2017

    They sold a young lady a car, and she didn't get her plates until 6 minths later. They opened an insurance account without her permission then when she... changed insurance companies, the first was put in collections and they refuse to take care of it. The so-called owner is "never" in....always in D.R.or somewhere on vacation. After they get their money there's no helping their customers. This one guy Jason was very rude over the phone but generally none of the people who answers the phone possess good pr skills. Not nice at all. Don't touch this place with a 10 foot pole

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2016

    very friendly staff real good selection and a very helpful staff

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    July 22, 2016

    I had the pleasure of working with Kels, they both were very helpful and awesome customer service. Kels was not a typical aggressive salesperson, he knew... his job but also took time to understand my concerns and questions. Michael, was very apologetic and respectful as my purchased vehicle was delayed at towns fair tires. I had a very only one issue when I spoke with Jason on the phone about a misunderstanding regarding paperwork, he seemed impatient. However, when I met him in-person our interactions and transactions were smooth as butter. Important point - they have great selection of cars.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    May 12, 2016

    Kel is awesome. He worked quickly and efficiently to get me the vehicle I want.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 31, 2015

    Take notice ! They are fast talkers,they don't give you all your paper work, selling and financed numbers are never the same, they set appt to fix car... after they have your money..thank goodness for cars.com that we can write reviews, I feel sorry for those that don't know .. They also write there own reviews .SCARY!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    7 people out of 8 found this review helpful. Did you?
    Dealer Response

    As a dealership we suffer from a terrible reputation when it comes to dealing with the public all of the time. With that being said we have issues tha...t come up , just like anyone else in the business and we have to handle these issues accordingly. When a deal is funded and a issue arises we will of course schedule an appointment to fix the situation. Why would we not want to fix it? In terms of selling prices and financed prices clearly the consumer who wrote this review does not understand that an amount financed includes sales tax and registration. Naturally at that point as again any dealership in the country the sale price on the vehicle is not the amount financed. Sales tax goes to the state not to the dealer and is charged just as a t shirt would be charged tax in addition to the price at any retail establishment. I am not sure if this review is from a customer or somebody trying to slander our business, but I can attest to the level of service that we provide. -If a car needs service for any reason we will provide a rental at no cost while we fix the issue -Our financing is state of the art and we get all deals approved, even people with multiple repossessions and poor bill pay.... Unfortunately this leaves us to deal with a level of ignorance at time with customers -We offer amazing vehicles all under nada retail -We offer service plans with no deductible that can be used anywhere in the country.