Right Price Auto TN

it has been over one year now, since purchasing my 2nd vehicle from Right Price Auto. The vehicle was advertised online as third row, I was reassured by staff it was third row. I get the vehicle home, and immediately call rpa and tell them I discovered it in fact, did not have third row. Sales researched if a third row could be added, but it can not. i was assured that if it couldnt be worked out, they would have to resend the deal by sales. I then didn't here from them for about 2 weeks. I attempt to return the vehicle after they reopened from a blizzard, only to be told by the manager Bo, that wasn't an option I had, they would have to put me in something different. they told me to walk the lot and look around. they also admitted, and I have video proof, that they were "dumb founded" When I told them it didn't have 3rd row. weeks of searching their lot online and in person goes by. I email bo, he tells me if I cannot find a replacement on the lot, they'd have to go to auction for me. I email back and ask how that all would work and never recieved a responce, nothing else. Each time I ask sales about a vehicle on the lot that may be a replacement, I'm given no info and told to keep looking online for the info on new cars to get into their system, never once a followup on info for a vehicle I requested. I decided to hire an attorney. The contract contains an arbitration clause, so went filed for arbitration. The owner broke his own arbitration clause by not following thru with the arbitration. I did what the contract told me to do, as far as filing arbitration, but the owner adam didn't respond back to it, thus not allowing it to be settled per his own contract. months later i have him served, which took almost a month, because he was dipping and dodging so he again has 30 days to respond. he waits until the last day to get an attorney, and we have to give him and his attorney time to get caught up. so now they say they don't want to go to court and want to settle, but it's been a month and my attorney cannot get in touch with his. This owner and company have ZERO credibility and ethic. credit acceptance, who they finance thru, isn't allowed to do business in new York due to practicing predatory lending, but rpa has no issue with them being in TN. Adam and his company made this mistake, and have done everything possible, blatantly, to bury it and just put me off and delay every single instance he was able, and still is to this day. His actions track along side his ethics, and shows in his behaviors still. it has been over a year, and my attorney has only been able to speak with a Rpa one time, thru an attorney. if you want to make it right Adam, now is the time. I'm prepared to see this thru every step you want to delay and drag it thru, however I will continue to post appropriate reviews and reminders where ever I see it beneficial to do so. Be VERY VERY careful when dealing with this auto dealer. they do not honor their word, their own contracts, or return customers.

I’m 2021 we bought our SRX from them and it had been an amazing car so when I totaled my 2021 Sentra. Our credit wasn’t as good as before but they got us in a newer car. And we are happy and they offer warranty’s for peace of mind Paul and Bo are amazing they made it simple. 10/10 I recommend

We bought a car and the check engine light came on 1 week later. Diagnostics said it needed ESIM & also had a small EVAP leak. Took it in, they had it over an hour, charged us $126 and all they did was clear the codes. I went back up and had them install a new ESIM, for which they charged me $135. A few days later the check engine light came back on. We went there and complained and that's when they told us the warranty didn't cover any emissions related. Then why did they make the first appt. to fix the leak? Just to they could charge us the $126 for nothing. Nor did they tell me that before putting in the part I told them they should have put in. We cancelled the warranty and the refund check was sent to them July 2, but as of 7/12 they have not forwarded it to the lender to apply to the loan. Then after all of that, we found out the headlights didn't work! I will let everyone I know to avoid this place.

I called 2 day because pudding in driveway 3 weeks later when it went in there shop I pay$150.00 for them to say extend warranty (power train)u bought dose not cove seals🤦‍♂️ 🍋sorry bunch whintey ,Bo told 💩out of luck $19,000.00 spend your money elsewhere u been warned

I bought a jeep and have had nothing but problems out of it from day one. it is literally a piece of xxxx and they won’t do anything about it but say sorry. Ya sorry for what lying to me All the time. This car lot is a joke

I bought a Lexus NX200t F Sport yesterday from Right Price Auto. Sadie Seiser was my salesperson & the entire process was a delight from test drives to final paperwork. If you’re looking for a vehicle I Highly recommend both Sadie & Right Price Auto off Dolly Parton Pkwy.

After haggling over the price of this vehicle and finally buying it and unable to pay for the extended warranty. the vehicle lasted me less than 2 weeks. No I have a 35,000 bucket of bolts that I can't do nothing with and stuck with payments for the next 7 years

I wanted to trade my vehicle for a vehicle they had on there lot and I got on the web site and found what I wanted so I called them and asked if they still had it we set a time to go look at it drive it and they give me a trade in value of what I was trading in they worked with me and I would recommend them to everyone to come buy a vehicle there they was very honest about everything on the vehicle and I would buy another one from them

This is our 3rd vehicle from them and Bo and the team are great! Will be back!! That make it a easy process everytime thanks!

Yuliia Holland was so helpful to me, I would recommend this dealership to anyone. I’ve known 2 people who have gotten all their cars from here!