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I have never had a problem with this service department, and this is my second vehicle I have taken there.
Thomas, thank you so much for the positive review! We look forward to your next visit and hope you have a great day!
They were quick and easy to work. However after some warranty work I now have a coolant leak. But currently working with them to fix.
Hi Dave, we are very happy to have provided you with such a positive experience!
Lee was VERY helpful at every turn. He made certain that he stayed in touch with us, but particularly myself as the care we purchased is intended for... my use. He is extremely polite and pleasant to be around. He went beyond what I think a salesman normally does. He was also very knowledgeable about the car, even though he is new to the dealership. He listened. He followed through. He is dependable. He is a delightful young man. You are lucky to have him on your team. I feel he is a real asset to your dealership and company. I would do business with him again any day.
I had to replace part of my sunroof and Kasseday took care of me! Kasseday knew I had a time crunch and she literally got me taken careof! It is super... unfortunate this dealership is 2 hour away from where I live because this is a dealership that take care of their customers!! Thank you Kasseday at Phil Long Lincoln and to the mechanic that fix my car!!
Felipe, we're happy to hear you had such a positive experience with Kasseday! Thank you for the kind words and great review. We look forward to your n...ext visit and hope you have a great day!
It was a smooth hassle-free process. Eric was very accommodating and worked with us on the truck we wanted. Dealer addons were completed quickly. I... definitely recommend Phil Long Ford .
Randy, we're glad you had such a wonderful experience with us! The kind words you had to share about Eric are greatly appreciated. Have a great day!
I originally contacted this dealership about a used truck posted on their online website. I went to the dealership and they couldn?t find the truck. I... waited about a week and they still never found the truck so I decided to purchase a brand new 2020 F-150 Lariat they had on the lot. Prior to purchasing I noticed scratches on the front passenger side fender. The salesman Dustin assured me it would have to be fixed because it was ?lot damage?. I agreed to buy the truck and in the contract, in writing, they were supposed to fix the scratched fender. Also in the contract, in writing, they agreed to ceramic coat the vehicle for me. I signed the paperwork and made an appointment for the work to be done and took the truck home. I bring the truck back for them to fix the fender and apply ceramic coating and they tell me they have found a dent and it will be a couple days until it is fixed. I said that is fine and to call me when it was finished. 3 days passed and I get the call that the truck is finished, so I go back to get it and what I see is extremely disappointing. They did not fix the scratches in the fender, they did not ceramic coat anything. All they did was let an inexperienced, bottom-of-the-barrel ?detailer? ?wash? my truck. Now the entire clear coat on the truck is covered in micro-scratches. And it gets worse, I get in the truck to take it home and there?s literal pieces of plastic fender liner INSIDE the truck on the carpet. They couldn?t even put the truck back together for me. I highly recommend you steer clear of this sneaky deceitful dealership that does not hold up on there ends of the deal. Extremely dissatisfied to say the least.
Wyatt, thank you for taking the time to share your experience. We are sorry to see it wasn't a more positive one. Our records show you have an appoint...ment to bring your vehicle in for a re-evaluation. Thank you - Phil Long Lincoln
Took my new car in 2 weeks ago to have small scratches touched up. Still don't have it!! Wasn't even offered a rental!!!
Hi Sharon, we appreciate you taking the time to share your experience. Our records show you have been in contact with our Service Manager, Tony Dice, ...who was able to get you into a rental vehicle for the remainder of your vehicle?s repair. If you?d like to share any additional feedback, please email us at email@example.com. Thank you ? Phil Long Lincoln
Daniel is awesome...he is professional and really understands Customer Service
Hi Patricia, we are very happy Daniel provided you with such a positive experience!
We had a number of situations that were taken care of very quickly by staff. They were very helpful and understanding. Gave us a great walk thru of... our vehicle and drove the second set of keys to our home. Because of there great service we are driving a new Raptor.
David, we are very happy we could provide you with a positive experience! Thank you for taking the time to leave us a great review. Have a great day!
Great - easy and always well attended by salesperson
Hi Douglas, thank you for the wonderful review!