Corwin Ford of Tri-Cities

Staff were very friendly since I arrived and my car was ready before the estimated time they gave me. Also everything that was done to my car was explained to me.

Communication lacks overall with this dealer. Being left high and dry on the status of your vehicle is unsettling. The need to pull teeth often creates a lack trust. However, it’s the only Ford in the tri/cities.

Im always treated well whenever I go to Corwin Ford. So I plan to keep coming back whenever my car needs repairs.

Did wonderful and always kept me informed of what was going on I know what the timeframe might be

Vanessa was very good with sending documents over to sign and explaining what needed to be done.

Very efficient and quick. Communicated time frames well. Very honest about the process for repair and gave updates

JUAN OROZCO was very professional and accommodated to all my needs. By picking up my box truck and take it to the shop for repairs. Very very grateful for Juan being able to get my box truck to the shop while I was out of town working. Repaired was done super fast and had my box truck back the next day and delivered to my house before I even returned from work very pleased Thank You Juan

No communication. Poor customer service. I had to call them back to check on a light they broke, then they couldn't be bothered to call me when it came in. I had to call them back. My brand new vehicle was missing a clip with the mud flap stub hanging by one clip and they said they had to order the part- then called the next morning and said it had arrived. I am still on a waiting list for keypad entry because they failed to mention they were not available when i made my purchase. WILL NOT RECOMMEND.

Great selection of vehicles. Came at closing to look at an online listed truck and was welcomed very warmly. The truck was exactly as pictured and had been cleaned. My sales associate was Zayne. He provided all the data and did not try to sugar coat anything or force a sale. Felt very relaxed and comfortable talking to him. At the time of negotiations, he was very happy to do what I asked and very upfront. They went above and beyond the expectations I had. All parties stayed over closing time to get me the truck and I was very happy with the price I got for the truck and the interactions with Zayne. He offered us refreshments, ran to get me an air freshener, and other little items throughout the 2 hours I was there. Of course, during the actual negotiations was a bit more intense with the financial manager but I came in prepared for those conversations. Overall a great experience.

I had previously purchased a car from Tri Cities Corwin and had a great experience. Not so much this time around, Zayne was great (5 Stars) on showing us the truck and coordinating the delivery, Jared (the closer) was a typical sales guy but the Finance Manager, Curt was very rude and condescending after we repeatedly told him we were not interested in the extended warranty. I guess “no” doesn’t mean “no” at Corwin. They told us our trade had a nickel size rock chip in the windshield that neither we nor our Zayne could find. Typical high volume dealership.