Lexus of Wichita

Worst dealership experience even Buying a '21 Tundra from Wasler / AKA Lexus of Wichita. Found Truck online Monday, call / hold /transferred multiple times before salesman Corey took my info and started trade in process. Submitted 15 pictures requested & info including slight damage. Was not asked for any additional pics. Tues called at 1:00 PM on status & was told truck was at their sister dealership (Mini- Cooper of Wichita) and that salesman was off. Transferred to Sales Manager Scott Bolticoff, who said was too busy to handle himself, could I wait will Wed? Called Wed to saleperson Rosalie Isern and we began finalizing deal. Provided all additional info. I asked for Thur delivery as Iwas supposed to leave for lake on Friday, but told they could only deliver Fri. Also asked to make sure Truck complete (2 key FOBs, manuals, spare, etc) and was told by Rosalie it was. Friday Truck was delivered, the delivery person saw my truck verified dent I had documented with pictures of. He noticed 2 dings from hail on hood that I was not aware of and sent pics back to Scott who informed me on phone they would not accept the deal without additional cash. We settled on $500 extra I paid via CC. Also Truck was missing 2nd Key FOB which I'd asked the saleperson to verify. Was told by Scott there was nothing he would do on that (I've since had a back up FOB mad at $200 cost) - I was tempted to cancel the deal and tell him to take the truck back but went ahead and closed with the cashiers check. The poor communication continued when, after 6 weeks I texted Rosilee asking for status on my title and method of delivery. Was curtly told it could take up to 60 days, Told her I travel for work, if I needed to sign for the packet (like Fedex) I needed tracking info make sure I was home. She said that was in their docs Dept and she had no way to getting that info. The next day I get text from her saying USPS was delivering title THAT DAY. Luckily was home. As stated at the outset - this was the worst dealership I've ever transacted with from start to finish

I would caution people to never buy a car from this Lexus dealer if they have the intention of driving it after the 60 day temp tags expires. I have been waiting on title work for MONTHS. Spent a large sum of money for a permanently parked car.

Three internet inquiries about a Lexus -- no response. Other members of my car club told me they had the same lackadaisical attitude from the dealership sales department recently. We're gone!

John Kennedy is worthless. To busy to take care of online cash buyer! Rude and lazy! Wouldn’t buy a pedal car from this place!

I am drawn to the Lexus brand due to the reputation of its cars and dealers, but after dealing with Lexus of Wichita I'm questioning that desire due to their questionable business practices. I requested to move forward with purchasing a Lexus from them on Sunday night, then followed-up again on Monday morning to confirm. Turns out, the sales person I was working with (Benjamin) got in late on Monday and they had already sold the car to someone else AFTER I requested to reserve it. He admitted I lost the car due to him coming in late, but wasn't willing to do anything about it; not even an apology. A manager (Josh) also never gave me the courtesy of returning my phone call, which I expect from a questionable used car lot, but not a Lexus dealer. If you decide to work with this Lexus dealer, hopefully you can deal with a more professional sales staff and don't get screwed like I did.

We bought a Lexus from here today. By FAR the best buying experience I’ve had. I had originally inquired about this vehicle a month prior but it was already reserved. The original buyer dropped out so Rosalie Isern contacted me. Ms Rosalie was very knowledgeable- she informed us of everything about the car and all the warranties and got our phones set up with it. They gave a very fair trade in value for our vehicle and were very kind and courteous throughout the whole process. Definitely recommend.

Worst dealership I have ever purchased a vehicle from. They didn't get the title paperwork in time for us to register it within the 60 temp tag. Returned the car until title paperwork came in, which was 37 days later. Brought us the paperwork to register vehicle knowing that we would pick up car from dealership after we registered it. Well, seemed it wasn't important enough for them to tell us that the vehicle has an out of state title and we would have to take the vehicle to get inspected. So now we have to go back to dealership get the car drive it with expired 60 day tags to get it inspected and registered. They told my wife that it's not a big deal, if you get pulled over it's just a fix it ticket and we'll just have to deal with it. If there was no stars I would check that box.

I had a great experience buying from Lexus of Wichita. John Kennedy helped me get into a beautiful car from out of state in no time! They offer home delivery and brought my car all the way to Dallas- making the whole transaction smooth and simple. I highly recommend!

Just bought the brand new Lexus RX350! So excited Haris helped us find the perfect car! He was extremely helpful and gave us straight forward answers to any questions we asked! Would definitely recommend you ask for Haris when you walk in the door!

I highly recommend Rosalie Isern at Lexus of Wichita. She made the car buying experience easy and non-stressful.