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Worth the trip!
My wife and I live in OKC. We shopped 3 different Lexus dealers for a new RC 350 and Grant Smith at Lexus of Wichita was easily the most responsive. He was pleasant, professional and we felt no pressure in dealing with him. He found what we wanted (the car we wanted was intended for another dealer and he and the staff negotiated to trade allocations.) We traveled from OKC when our car arrived. We spent about an hour and a half visiting while he completed the paperwork. Very relaxed and even the "additional options/warranties" offer took only 10 minutes with no pressure. I'm 56 and this was the best car-buying experience I've ever had.
Somehow I got a second invite to review Walser Lexus, and
Somehow I got a second invite to review Walser Lexus, and it is appreciated because my salesman (Lance G) has not returned messages since I reported issues after delivery. Car itself is fine, deal was fine. Bringing the car from Wichita to Tulsa - great. However, the car was never detailed as promised it had been. It still has the lines from the plastic wrap it came across from Japan with. I have no idea how to get that off without a professional detail. It was also delivered without any windshield wiper fluid ..just a minor detail missed. I bought and added that-nbd. Grimey feeling paint where it should be smooth…for a brand new car. The windows weren’t cleaned from the window sticker, etc.. I mean, I know some of this is little, but when your dealership stops returning messages right after delivery… shrug. Just know what you’re getting if you buy your car from out-of-state…. Fresh off the boat/train…dirty and may/may not be missing fluids.
Poor customer service and communication
Sales people are Rude and disrespectful, does not return emails or calls , pushes you aside , overall terrible customer service including The GM, acted like they do not need your business
Great service from a great person!
Grant Smith is awesome! I’d definitely recommend people to go see him if they are considering a new or used vehicle. He is very professional and courteous.
Finding a used car is extremely stressful.
Finding a used car is extremely stressful. I worked with Lance Garrison at the Walser dealership in Wichita. Lance was professional, courteous, and sincere, which is very hard to find in the auto industry. I’m extremely satisfied with my purchase..! The next time you’re in Wichita stop by and talk with Lance, you can’t miss him he’s the salesperson with the biggest smile on his face.. Way to go Lance, keep up the amazing work you do!!!
My experience was ok and long I also had to do paperwork
My experience was ok and long I also had to do paperwork over twice fun.
We purchased our new RX350 from lexus of wichita and I
We purchased our new RX350 from lexus of wichita and I recommend that you ask for Grant Smith to assist you choose your vehicle. Very knowledgeable and patiently answered all our questions.. I give him 5 stars.
My Favorite Dealership EVER!
Car shopping is ALWAYS a daunting event. So we were pleasantly surprised with how friendly and easy going Lance was the entire time. This was by far the best car buying experience that we have ever had! I know this wont be the last Lexus we will be have (this was our first) and I am positive that when that time comes to buy our next Lexus, it will be from Lexus of Wichita! Thanks so much for such a positive experience;)
There is a reason why I come to this Lexus dealership, I...
There is a reason why I come to this Lexus dealership, I always leave with a good feeling. I have purchased (3) vehicles from this facility. I had the pleasure of working with Vy Nguyen. He was very knowledgeable and understood my needs. I also liked the fact that I dealt with one individual. The process was painless and very pleased with the vehicle.
Our salesperson was Grant Smith he was very helpful and honest! He has followed up on his word and continues to contact us to see how satisfied we are with our purchase. We get an amazing amount of compliments on our Lexus so glad we made the trip to purchase this vehicle and the delivery was a great plus.