Reviews
Rosalie was not only knowledgeable about Lexus vehicles
Rosalie was not only knowledgeable about Lexus vehicles but a fun and interesting person to deal with. It was a GREAT experience!
Rosalie was not only knowledgeable about Lexus vehicles
Rosalie was not only knowledgeable about Lexus vehicles but a fun and interesting person to deal with. It was a GREAT experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great communication throughout the interaction.
Great communication throughout the interaction. Fast service with constant updates. The car was returned extremely clean.
Great communication throughout the interaction.
Great communication throughout the interaction. Fast service with constant updates. The car was returned extremely clean.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jonathan was awesome wish I could have gotten a better
Jonathan was awesome wish I could have gotten a better value on our trade in.
Jonathan was awesome wish I could have gotten a better
Jonathan was awesome wish I could have gotten a better value on our trade in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I can't recommend this dealership based on my purchase
I can't recommend this dealership based on my purchase experience. I purchased a car from them remotely, and the communication from the salesperson was very minimal. I never felt comfortable or assured that they were working to get me the car I wanted. I felt in the dark most of the time and confused about many things. They were not informative or helpful unless I asked specific questions from my own research and then I only got short text answers back. I spoke to a manager who was more helpful with my questions, but I felt he got pushy with add-ons. The car is good, but even the delivery was challenging because they didn't let me know when it was scheduled, only a heads up that it was on the way, without an ETA. And even that was a short confusing text. The car arrived with a stain on the passenger seat and when I pointed it out, they only apologized for missing that in the detail. The service overall was far from the professionalism I would expect from a Lexus dealership.
I can't recommend this dealership based on my purchase
I can't recommend this dealership based on my purchase experience. I purchased a car from them remotely, and the communication from the salesperson was very minimal. I never felt comfortable or assured that they were working to get me the car I wanted. I felt in the dark most of the time and confused about many things. They were not informative or helpful unless I asked specific questions from my own research and then I only got short text answers back. I spoke to a manager who was more helpful with my questions, but I felt he got pushy with add-ons. The car is good, but even the delivery was challenging because they didn't let me know when it was scheduled, only a heads up that it was on the way, without an ETA. And even that was a short confusing text. The car arrived with a stain on the passenger seat and when I pointed it out, they only apologized for missing that in the detail. The service overall was far from the professionalism I would expect from a Lexus dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
This is the fifth car I have bought from Vy Nguyen and he
This is the fifth car I have bought from Vy Nguyen and he is wonderful to work with. He is knowledgeable, and efficient with the transaction. I am happy to continue trading with Vy and Walser
This is the fifth car I have bought from Vy Nguyen and he
This is the fifth car I have bought from Vy Nguyen and he is wonderful to work with. He is knowledgeable, and efficient with the transaction. I am happy to continue trading with Vy and Walser
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasant experience.
It was a pleasant experience. James and everyone I came in contact with was courteous and friendly. Thank you
It was a pleasant experience.
It was a pleasant experience. James and everyone I came in contact with was courteous and friendly. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeff Kasting is a great resource for Walser.
Jeff Kasting is a great resource for Walser. The lot guy / driver (Jared?) very personable and responsive. I am not a fan - very Anti Drive flat tirews. they are noisy and do not ride well.
Jeff Kasting is a great resource for Walser.
Jeff Kasting is a great resource for Walser. The lot guy / driver (Jared?) very personable and responsive. I am not a fan - very Anti Drive flat tirews. they are noisy and do not ride well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Extremely helpful and patient as we decided what we were
Extremely helpful and patient as we decided what we were looking for. Even wrapped our car in a bow for us when we picked it up!
Extremely helpful and patient as we decided what we were
Extremely helpful and patient as we decided what we were looking for. Even wrapped our car in a bow for us when we picked it up!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
customer service was outstanding, from my sales rep to
customer service was outstanding, from my sales rep to the “trade consultant” to the finance associate. and their selection of Lexus vehicles is amazing, from all models to specially models and hard to finds. 5 stars all around.
customer service was outstanding, from my sales rep to
customer service was outstanding, from my sales rep to the “trade consultant” to the finance associate. and their selection of Lexus vehicles is amazing, from all models to specially models and hard to finds. 5 stars all around.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ben was very helpful and greet to work with, especially
Ben was very helpful and greet to work with, especially making sure we understood how everything on the car works!!
Ben was very helpful and greet to work with, especially
Ben was very helpful and greet to work with, especially making sure we understood how everything on the car works!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car