"Corrupt and discriminating Service Center" If I could give a negative star review I would. I Took my 2011 Jeep Grand Cherokee to Hertrich of Elkton to... repair a Tramission overheating warning light. Under the supervision of Manager Patrick I was charged the following to correct my transmission overheating : $129.95 for a diagnostic check by Hertrich employee Technician Rich. The repair for the “indicated code” was to replace the a clogged Condensor or cooler. $686.20 to replace cooler/condenser combo. $382.87 to replace the transmission filter and pan gasket $1199.02 Total Repair cost These repairs DID NOT FIX THE PROBLEM. In less then 10 miles the warning light came right back on with the transmission overheating at 248 degrees. I Took the Jeep back to Hertrich on the following Monday. The new estimate to fix the problem according to employee Perry. $35.00 Adapter plug $45.00 Fluid $50.00 transmission pan gasket $565.00 transmission valve body $259.90 Labor $954.90 Total estimate I declined this estimate but instead took my Jeep to a local service center who identified the real problem on 1 visit and it was fixed for: $290.31 Parts and labor. The repair made was NOT what the Jeep dealership said it was on either estimate and their BS "Code" I seriously think the Jeep dealership discriminated against me since I was a woman and charged me for unnecessary parts and labor and/or they simply dont know what they are doing. They misrepresented the actual problem and lied about obtaining a code during the diagnostic check. Originally they fixed the Jeep according to the code then retracted that statement saying they were guessing since the diagnostic never presented a code. Finally, they WOULD NOT HONOR THE CUSTOMARY DISCOUNT TO CHRYSLER RETIREES!
I was very please with my car buying experience at this dealership. I want to commend the crew (from sales and up) for being very helpful, and helping... me get a great car that is actually beyond what I was expecting to purchase with my budget. Very friendly as well. I think the biggest complement I can make is my wife telling me "the next car we purchase will be at Hertrich."
Chris c was my salesmen and what can I say other Than it was the best truck buying experience I’ve ever had. No hassle, No sales pressure, No rush. From... the time I walked in the door to the time I left my salesman was very helpfull and knowledgeable. I have the truck I wanted and can afford. Thanks for the great service