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Hertrich Chrysler Dodge Jeep Ram of Elkton

(301 reviews)
Visit Hertrich Chrysler Dodge Jeep Ram of Elkton
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 consumer dealer award
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2022 consumer dealer award

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New (443) 264-8720 (443) 264-8720
Used (443) 264-8719 (443) 264-8719
Service (443) 264-8722 (443) 264-8722

Inventory

See all 81 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since January 2024.
We offer Chrysler, Dodge, Jeep and Ram vehicles plus a great selection of pre-owned vehicles, serving Elkton, Middletown and Glasgow. We're proud members of the Cecil County Chamber of Commerce. A new car, truck or SUV could be waiting right around the corner for you; all you have to do is stop by our state of the art showroom on route 40, or call (877) 527-5900 to speak with the knowledgeable staff.
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Service center

Phone number (443) 264-8722

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(301 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hertrich Chrysler Dodge Jeep Ram of Elkton from DealerRater.

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Very quick, very easy to work with.

Very quick, very easy to work with. I would highly recommend this dealership to anyone.

Very quick, very easy to work with.

Very quick, very easy to work with. I would highly recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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If I could give zero stars, I absolutely would.

If I could give zero stars, I absolutely would. This place is a complete joke, and their customer service is the worst I’ve ever experienced. I reached out about a truck they had on their lot, in their showroom, and asked for a video and a quote. Getting anything from them was like pulling teeth. After hours of waiting, they finally send me a terrible video where the person recording is literally slamming the doors of the truck I was interested in — totally unprofessional and careless. When it came to pricing, they couldn’t even provide a detailed worksheet with a breakdown of costs. All I got was some vague, round number with zero transparency. No rebates, no breakdown of add-ons or markups — clearly hiding something. I then called to speak with the Sales Manager, Doug, and the guy had the audacity to just hang up on me. This place is unprofessional, disrespectful, and clearly uninterested in making a sale. They lost a very easy deal because of their rude, incompetent behavior. Do yourself a favor and stay far, far away from this dealership.

If I could give zero stars, I absolutely would.

If I could give zero stars, I absolutely would. This place is a complete joke, and their customer service is the worst I’ve ever experienced. I reached out about a truck they had on their lot, in their showroom, and asked for a video and a quote. Getting anything from them was like pulling teeth. After hours of waiting, they finally send me a terrible video where the person recording is literally slamming the doors of the truck I was interested in — totally unprofessional and careless. When it came to pricing, they couldn’t even provide a detailed worksheet with a breakdown of costs. All I got was some vague, round number with zero transparency. No rebates, no breakdown of add-ons or markups — clearly hiding something. I then called to speak with the Sales Manager, Doug, and the guy had the audacity to just hang up on me. This place is unprofessional, disrespectful, and clearly uninterested in making a sale. They lost a very easy deal because of their rude, incompetent behavior. Do yourself a favor and stay far, far away from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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If I could give zero stars, I absolutely would.

If I could give zero stars, I absolutely would. This place is a complete joke, and their customer service is the worst I’ve ever experienced. I reached out about a truck they had on their lot, in their showroom, and asked for a video and a quote. Getting anything from them was like pulling teeth. After hours of waiting, they finally send me a terrible video where the person recording is literally slamming the doors of the truck I was interested in — totally unprofessional and careless. When it came to pricing, they couldn’t even provide a detailed worksheet with a breakdown of costs. All I got was some vague, round number with zero transparency. No rebates, no breakdown of add-ons or markups — clearly hiding something. I then called to speak with the Sales Manager, Doug, and the guy had the audacity to just hang up on me. This place is unprofessional, disrespectful, and clearly uninterested in making a sale. They lost a very easy deal because of their rude, incompetent behavior. Do yourself a favor and stay far, far away from this dealership.

If I could give zero stars, I absolutely would.

If I could give zero stars, I absolutely would. This place is a complete joke, and their customer service is the worst I’ve ever experienced. I reached out about a truck they had on their lot, in their showroom, and asked for a video and a quote. Getting anything from them was like pulling teeth. After hours of waiting, they finally send me a terrible video where the person recording is literally slamming the doors of the truck I was interested in — totally unprofessional and careless. When it came to pricing, they couldn’t even provide a detailed worksheet with a breakdown of costs. All I got was some vague, round number with zero transparency. No rebates, no breakdown of add-ons or markups — clearly hiding something. I then called to speak with the Sales Manager, Doug, and the guy had the audacity to just hang up on me. This place is unprofessional, disrespectful, and clearly uninterested in making a sale. They lost a very easy deal because of their rude, incompetent behavior. Do yourself a favor and stay far, far away from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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I am continually impressed by the exceptional care,

I am continually impressed by the exceptional care, concern, and professionalism exhibited by Hertrich of Elkton dealership. This marks my fifth vehicle purchase from them, and with each transaction, they exceed my expectations. Tyrell, the salesman, is simply phenomenal. His dedication, knowledge, and friendly demeanor make him the perfect guide for selecting the right vehicle. You can trust that you are in excellent hands, no matter your choice. Then there's Troy, the sales manager, whose ability to accommodate our busy schedules and ensure a smooth deal closing process is truly remarkable. Together, Tyrell and Troy, along with the rest of the team, have set the bar incredibly high for car sales standards. If you're looking for an exceptional car-buying experience, look no further than Hertrich of Elkton and ask for Tyrell and Troy—they truly embody excellence in their field.

I am continually impressed by the exceptional care,

I am continually impressed by the exceptional care, concern, and professionalism exhibited by Hertrich of Elkton dealership. This marks my fifth vehicle purchase from them, and with each transaction, they exceed my expectations. Tyrell, the salesman, is simply phenomenal. His dedication, knowledge, and friendly demeanor make him the perfect guide for selecting the right vehicle. You can trust that you are in excellent hands, no matter your choice. Then there's Troy, the sales manager, whose ability to accommodate our busy schedules and ensure a smooth deal closing process is truly remarkable. Together, Tyrell and Troy, along with the rest of the team, have set the bar incredibly high for car sales standards. If you're looking for an exceptional car-buying experience, look no further than Hertrich of Elkton and ask for Tyrell and Troy—they truly embody excellence in their field.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Brandon, thank you for taking the time to share your wonderful experience at Hertrich of Elkton dealership. We are thrilled to hear that Tyrell and Troy provided exceptional service during your fifth vehicle purchase. We appreciate your loyalty and look forward to assisting you with any future automotive needs.

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I purchased a new car from Hertrich of Elkton on June

I purchased a new car from Hertrich of Elkton on June 14th, 2023. I just received my registration on August 28th. The wait was 10 weeks and car cost >38k. Every person I saw or talked with told me different lies. It turned out the dealer title request was rejected. I live in Delaware and went to motor vehicles myself to get a third temporary tag. I still don’t have a Delaware permanent license plate. Overall a horrible experience with incompetent people. No one cared enough to follow up with me on the wait time for documents after I answered their survey for Dodge. The dealership had all its money by June 19th.

I purchased a new car from Hertrich of Elkton on June

I purchased a new car from Hertrich of Elkton on June 14th, 2023. I just received my registration on August 28th. The wait was 10 weeks and car cost >38k. Every person I saw or talked with told me different lies. It turned out the dealer title request was rejected. I live in Delaware and went to motor vehicles myself to get a third temporary tag. I still don’t have a Delaware permanent license plate. Overall a horrible experience with incompetent people. No one cared enough to follow up with me on the wait time for documents after I answered their survey for Dodge. The dealership had all its money by June 19th.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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was treated very nice and took time to show me all the

was treated very nice and took time to show me all the things about my truck and it's nice that dealer hires veterans .

was treated very nice and took time to show me all the

was treated very nice and took time to show me all the things about my truck and it's nice that dealer hires veterans .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the review, thanks for taking the time. Hope to see you again in the near future!

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Very fast.

Very fast. Everyone was polite and helpful. My salesman Ty made everything so easy and was amazing.

Very fast.

Very fast. Everyone was polite and helpful. My salesman Ty made everything so easy and was amazing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re so happy to hear you had a good experience. Have a wonderful day!

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Great experience.

Great experience. Everyone did a great job and worked hard to find the truck I wanted. Would recommend.

Great experience.

Great experience. Everyone did a great job and worked hard to find the truck I wanted. Would recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I wasn't happy with the recon fee.

I wasn't happy with the recon fee. All of this work should be done before you put the price on the car. Where the bumper meets the fender. There is a gap on both sides. Your certified Inspection should have caught this. I have been waiting since 6/9/ to have it repaired.

I wasn't happy with the recon fee.

I wasn't happy with the recon fee. All of this work should be done before you put the price on the car. Where the bumper meets the fender. There is a gap on both sides. Your certified Inspection should have caught this. I have been waiting since 6/9/ to have it repaired.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Our sales consultant was George Skillman.

Our sales consultant was George Skillman. The model I was interested in was at another dealership. George did a lot of legwork to make sure I could get the truck I wanted.

Our sales consultant was George Skillman.

Our sales consultant was George Skillman. The model I was interested in was at another dealership. George did a lot of legwork to make sure I could get the truck I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re so happy to hear you had a good experience. Hope to see you again in the near future!

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