Hertrich Chrysler Dodge Jeep Ram of Elkton

Very quick, very easy to work with. I would highly recommend this dealership to anyone.

If I could give zero stars, I absolutely would. This place is a complete joke, and their customer service is the worst I’ve ever experienced. I reached out about a truck they had on their lot, in their showroom, and asked for a video and a quote. Getting anything from them was like pulling teeth. After hours of waiting, they finally send me a terrible video where the person recording is literally slamming the doors of the truck I was interested in — totally unprofessional and careless. When it came to pricing, they couldn’t even provide a detailed worksheet with a breakdown of costs. All I got was some vague, round number with zero transparency. No rebates, no breakdown of add-ons or markups — clearly hiding something. I then called to speak with the Sales Manager, Doug, and the guy had the audacity to just hang up on me. This place is unprofessional, disrespectful, and clearly uninterested in making a sale. They lost a very easy deal because of their rude, incompetent behavior. Do yourself a favor and stay far, far away from this dealership.

If I could give zero stars, I absolutely would. This place is a complete joke, and their customer service is the worst I’ve ever experienced. I reached out about a truck they had on their lot, in their showroom, and asked for a video and a quote. Getting anything from them was like pulling teeth. After hours of waiting, they finally send me a terrible video where the person recording is literally slamming the doors of the truck I was interested in — totally unprofessional and careless. When it came to pricing, they couldn’t even provide a detailed worksheet with a breakdown of costs. All I got was some vague, round number with zero transparency. No rebates, no breakdown of add-ons or markups — clearly hiding something. I then called to speak with the Sales Manager, Doug, and the guy had the audacity to just hang up on me. This place is unprofessional, disrespectful, and clearly uninterested in making a sale. They lost a very easy deal because of their rude, incompetent behavior. Do yourself a favor and stay far, far away from this dealership.

I am continually impressed by the exceptional care, concern, and professionalism exhibited by Hertrich of Elkton dealership. This marks my fifth vehicle purchase from them, and with each transaction, they exceed my expectations. Tyrell, the salesman, is simply phenomenal. His dedication, knowledge, and friendly demeanor make him the perfect guide for selecting the right vehicle. You can trust that you are in excellent hands, no matter your choice. Then there's Troy, the sales manager, whose ability to accommodate our busy schedules and ensure a smooth deal closing process is truly remarkable. Together, Tyrell and Troy, along with the rest of the team, have set the bar incredibly high for car sales standards. If you're looking for an exceptional car-buying experience, look no further than Hertrich of Elkton and ask for Tyrell and Troy—they truly embody excellence in their field.

I purchased a new car from Hertrich of Elkton on June 14th, 2023. I just received my registration on August 28th. The wait was 10 weeks and car cost >38k. Every person I saw or talked with told me different lies. It turned out the dealer title request was rejected. I live in Delaware and went to motor vehicles myself to get a third temporary tag. I still don’t have a Delaware permanent license plate. Overall a horrible experience with incompetent people. No one cared enough to follow up with me on the wait time for documents after I answered their survey for Dodge. The dealership had all its money by June 19th.

was treated very nice and took time to show me all the things about my truck and it's nice that dealer hires veterans .

Very fast. Everyone was polite and helpful. My salesman Ty made everything so easy and was amazing.

Great experience. Everyone did a great job and worked hard to find the truck I wanted. Would recommend.

I wasn't happy with the recon fee. All of this work should be done before you put the price on the car. Where the bumper meets the fender. There is a gap on both sides. Your certified Inspection should have caught this. I have been waiting since 6/9/ to have it repaired.

Our sales consultant was George Skillman. The model I was interested in was at another dealership. George did a lot of legwork to make sure I could get the truck I wanted.