Reviews
Write a reviewI had a horrible experience at Bradford Automotive in Maiden, N.C. I purchased a 2008 Ford Explorer 4X4 from Bradford in October 2022. The day after my purchase, it stalled on 16 Highway with a tractor trailer directly behind me. When I alerted Bradford he told me to take the vehicle Fitzgeralds to have it looked at. It turns out that the main computer which makes the vehicle run was replaced by Bradford without disclosing it to me prior to my purchasing the vehicle. (I only found out from the manager at Fitzgerald’s - the automotive shop Bradford uses to fix and inspect the cars he sells. The manager’s exact words were “I feel sorry for you” which I understand to mean everyone was aware of the problem before Bradford sold me the vehicle.) Eight months later the vehicle still stalls periodically without warning and I am still trying find another computer for the vehicle all the while Bradford is holding the warranty on the replaced computer but refuses to respond to my communiques. In fact, he has told the people at Fitzgeralds not to help me. I, in good conscience, cannot sell the vehicle to an unsuspecting buyer like Bradford did to me so I am stuck with a car that is dangerous to drive and worthless because I never know when or where it will stall.
I had a horrible experience at Bradford Automotive in Maiden, N.C. I purchased a 2008 Ford Explorer 4X4 from Bradford in October 2022. The day after my purchase, it stalled on 16 Highway with a tractor trailer directly behind me. When I alerted Bradford he told me to take the vehicle Fitzgeralds to have it looked at. It turns out that the main computer which makes the vehicle run was replaced by Bradford without disclosing it to me prior to my purchasing the vehicle. (I only found out from the manager at Fitzgerald’s - the automotive shop Bradford uses to fix and inspect the cars he sells. The manager’s exact words were “I feel sorry for you” which I understand to mean everyone was aware of the problem before Bradford sold me the vehicle.) Eight months later the vehicle still stalls periodically without warning and I am still trying find another computer for the vehicle all the while Bradford is holding the warranty on the replaced computer but refuses to respond to my communiques. In fact, he has told the people at Fitzgeralds not to help me. I, in good conscience, cannot sell the vehicle to an unsuspecting buyer like Bradford did to me so I am stuck with a car that is dangerous to drive and worthless because I never know when or where it will stall.
- Customer service
- —
- Buying process
- —
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Family owned and features a great selection of vehicles. You can definitely tell that they are trying to find a car that best suits your need. I bought my first vehicle here and I have not regretted a single second of my decision!
Family owned and features a great selection of vehicles. You can definitely tell that they are trying to find a car that best suits your need. I bought my first vehicle here and I have not regretted a single second of my decision!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They sold my son his first car ! Awesome and honest people to work with. He is still enjoying his 2008 mustang coupe!!! Great service.
They sold my son his first car ! Awesome and honest people to work with. He is still enjoying his 2008 mustang coupe!!! Great service.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Family owned , great customer service . Have bought 3 cars over the years . Have recomended several friends . Have a good selection to choose from .
Family owned , great customer service . Have bought 3 cars over the years . Have recomended several friends . Have a good selection to choose from .
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent service helpful and explained every detail of the car we bought from them so far we had the car for a while and we had no problems at all
Excellent service helpful and explained every detail of the car we bought from them so far we had the car for a while and we had no problems at all
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought my Toyota Avalon from Jill at Bradford's. Chad at Fitzgerald's checked it out before I took delivery. Top notch service and friendliness! Trustworthy seller!!
Bought my Toyota Avalon from Jill at Bradford's. Chad at Fitzgerald's checked it out before I took delivery. Top notch service and friendliness! Trustworthy seller!!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I purchased a Jeep Cherokee Runs excellent Jill helped me through the whole process Amazing people my mom also takes her vehicle If it needs any repairs they have been great So if you want honest mechanic take your vehicle To the Fitzgerald
I purchased a Jeep Cherokee Runs excellent Jill helped me through the whole process Amazing people my mom also takes her vehicle If it needs any repairs they have been great So if you want honest mechanic take your vehicle To the Fitzgerald
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for making my daughters 1st car purchase a great experience! We are so impressed with your facility and staff! Thank you for your loyalty, friendliness and deadication in helping us make a decision. Grateful and beyond what we expected.
Thank you so much for making my daughters 1st car purchase a great experience! We are so impressed with your facility and staff! Thank you for your loyalty, friendliness and deadication in helping us make a decision. Grateful and beyond what we expected.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Was in the market for a used Tahoe. Found the exact one at Bradford's that I was looking for. Made the deal, and drove it home that day. Customer service was impeccable! Highly recommend them for anyone in the market for a used vehicle!!
Was in the market for a used Tahoe. Found the exact one at Bradford's that I was looking for. Made the deal, and drove it home that day. Customer service was impeccable! Highly recommend them for anyone in the market for a used vehicle!!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jill, Chad and Danny are all 3 very kind people! I have bought two vehicles from them, one an older vehicle and the other is a newer vehicle. They were awesome through the process both times. When issues arise, they will work with you to make things right. I recommend them!
Jill, Chad and Danny are all 3 very kind people! I have bought two vehicles from them, one an older vehicle and the other is a newer vehicle. They were awesome through the process both times. When issues arise, they will work with you to make things right. I recommend them!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase