Momentum MINI

My experience with Momentum BMW has been absolutely unacceptable from beginning to end. One of the biggest reasons I felt comfortable moving forward with this purchase was because my salesperson, George Abadir, repeatedly reassured me, “No brother, we stand tall behind our cars.” Unfortunately, my experience after receiving the vehicle has made those words feel completely meaningless. After everything I went through just to get this car, it arrived with an engine oil leak, a leaking transmission pan, and a loud, clearly noticeable rattle while driving. These aren’t insignificant cosmetic complaints—they are mechanical issues that I discovered after taking delivery of a vehicle I was repeatedly assured the dealership stood behind. What makes this even more frustrating is how long and unnecessarily difficult the entire purchase process already was. There were delays, poor communication, paperwork that had to be completed more than once, promises regarding when I would receive the vehicle that weren’t fulfilled, and additional transportation charges that I was not expecting. After dealing with all of that, I at least expected the actual vehicle to arrive in the condition that had been represented to me. You cannot repeatedly tell a customer, “We stand tall behind our cars,” and then deliver a vehicle with multiple apparent mechanical problems. On top of that I haven’t received any official documentation of the purchase of this vehicle or a New York State license plate even though the cars NYSI was done at there New York State dealership. I also still haven’t received any type of gap insurance paperwork or documentation. If Momentum BMW truly stands behind the cars they sell, then I expect them to stand behind this one now and make these issues right. Until that happens, I cannot recommend this dealership or this buying experience to anyone.

I got a very good for my daughter first car and the sales representative and the branch manager make sure that she have a great experience during the process

Araz was the best! She goes great with the communication and transparent on me buying a used car! So far so good. I love my '08 Acura MDX. I would definitely buy a brand new BMW whenever I'm ready!

They had a great selection of vehicles and provided friendly, excellent customer service. I'll definitely be referring all of my friends and family who are in the market to purchase a car.

Loved everything about this purchase. Erica was so patient with me and knowledgeable about the Mini. Super great customer service. I felt that everything was explained to me in great detail.

Traded in a BMW almost a month ago. The finance dept still hasn’t turned in the paperwork to my bank to settle the loan amount. The customer service lots to be desired. My old loan is still showing as outstanding. Totally unacceptable. Would find a better place to do business

5 stars for the service department at Momentum BMW. I had an issue with my 2023 BMW X1 where the vehicle would randomly shift into park while in drive, which was a serious safety concern. They were able to correctly diagnose it as a battery issue and replaced it under warranty. Before coming here, I went to another BMW dealership and didn’t have a good experience, they couldn’t figure it out. After that, I called my friend Tommy Bueno, who used to work at Momentum BMW as a technician. He has years of experience with BMW, so I trusted his recommendation. He pointed me to their service department and mentioned the shop foreman, William Martinez, who he learned under. I initially spoke with Edgar Cruz, the service manager, and then worked with my service advisor Jorge Aldana throughout the process. Armando was the technician who worked on my car. Overall, everything was handled professionally, good communication, efficient turnaround, and most importantly, they actually fixed the issue.

Overall smooth and easy experience. Nice facility, quick process?.flew into Houston, and drove it home??..The review is asking for a few more words?

Wonderful group of folks who exhibit exceptional teamwork which gives the customer the feeling of being valued.

Best experience ever when we purchased our leased X5 and M5. Shout out to Max White and Jorge Martinez for a seamless transaction. They both took really good care of us and I really appreciate their help!