CarMax Parker

carlos was a great salesman who worked with us and the service dep't was just as great!!

went out of their way to help and make sure I got the car I wanted.

Jake Dillow was excellent, very informative and knowledgeable. So far so good with the new purchase.

The whole experience was very easy. The team was professional and they gave me a great deal on my trade-in.

Nour and Jhor were an incredible team. They were fast, efficient, kind and knowledgeable. They truly made my first car purchase memorable in the best way!

Great experience, they were very accommodatingt to fixing items on my car it was a very smooth transaction. Expect for this dealership in Parker is the only one that doesn't take the preaproved letter where every other Carmax takes it so that was really frustrating. I ended up getting finance through through Carmax in the end. sales person was a little bit lax, and his Respond time. But other than that. The sale Manager has great Custer service, actually the whole team that I felt with were knowledgeable and showed great customer service. I will be spreading the word, to purchase from carmax great experience.

Ordered a truck from Kansas. they gave me a pre offer for my trade. waited two weeks for the truck to make it to Parker Colorado, meanwhile my 7 day offer expired, unknow to me. They wanted to give me 1000 dollars less, even though the truck only added 700 miles. the delay was due to their time frame. I didn't dicker on the price even though the truck had a few minor issues. I was looking for a clean and fast purchase. They were looking for getting every dollar they could. no, none desire on their part to negotiate on a deal they made. If you cant trust them on 1000 dollars of a 43 thousand dollar deal, run. find an honest dealer not a mega dealer with not heart or conscious.

Carmax…. Here is a recommendation NOT to do business with them. We bought a 2015 Hyundai Elantra 12/2022 with 60,000 miles on it for $15,000. After 426 miles the engine died. They replaced the engine. From March 2023 until today, 18 months, we have put 6,000 miles on it and the engine is bad again. They will give us $2,500 for the vehicle, a $12,500 loss in less than two years on a lemon vehicle. But it is my fault because the engine warranty ended in March of this year and I didn’t buy the Carmax plan.

I tried reaching out but I kept getting different people! Frustrating could be a lot easier

***BUYER BEWARE*** Do not buy from Carmax. We purchased our SXT Challenger from Carmax in Parker, CO as our start-up vehicle with the extended warranty, Gap insurance. Within 10 months we had equity in the vehicle and decided to upgrade to Scat Pack 392 Challenger but at another dealership. We emailed Carmax and spoke with Jenna Leuzinger at 262448@carmax.com and filled out all the necessary cancellation forms. In turn, Jenna Leuzinger stated and I quote "I've attached the paperwork for your MaxCare cancellation. $1,470 will be processed through CarMax Auto Finance and you will receive a check in the mail from them in about 30 days." We never got that check, Carmax took it upon themselves to apply the refund to the account to lessen the amount of the payoff quote. Our account had never been behind or missed a payment. We certainly didn't give them permission to apply the refund to our payoff balance. The acquiring dealership was paying the full payoff amount at the time of purchase and we were certainly ok with the numbers we ran with the acquiring dealership. Carmax did some shady dealings so they didn't have to come out of pocket. Unless you plan on keeping your vehicle, don't upgrade your vehicle at another dealership until the warranty has expired or you've reached your mileage point. YOU WILL NOT GET ANY TYPE OF REFUND BACK FROM YOUR EXTENDED WARRANTY, GAP COVERAGE. If you do upgrade, make sure it's with Carmax and use that refund from the EXTENDED WARRANTY, GAP COVERAGE as part of your downpayment. Sincerely, Satisfied customer from Brandon Dodge.