CarMax Turnersville

EASY LAID BACK ATMOSPHERE, Tyler was smooth ,humorous and attentive to details. Everything laid out easy to understand, selection of JEEPS small but everyone... was a buy, just pick your price range. I had looked online at their vehicles so that I knew to compare each against the other . the test drive offered me my decision. The finance rate was higher than anticipated, so have a plan B, they give you 3 days to get a better rate and come back and pay it off. I bought an extended 150k bumper to bumper warranty for piece of mind due to the miles I drive-$35 a month, worth it!

Came to this facility to purchase a used car and the sales rep was trying to put me in the car that he wanted too!!!!! I had to switch to a different sales... rep and the previous one was upset ( I could tell by body movements and facial expressions). I did end up purchasing a car from the second rep. After a few MONTHS, started having trouble with the car, especially after the warranty ended. The mechanic department at the Sicklerville, NJ location are the worst. I will never purchase a car from Carmax again!! This bad experience just ruined their business with me.

I went through a 3 week process to attenpt to purchase a vehicle. Was passed onto 4 different sales people. Eventually test drove the car that went through... their "extensive" 125 point inspection. The car smelled like burning rubber after the test drive. Was told it was just the wheel shine spray. The rear hubcap was burning hot. I asked for it to be checked. Needless to say, the calibers were bad & had to be replaced. I returned for a 2nd test drive & dealt with my 4th sales person. I was previously told by a sales rep that 2-4% APR would be possible for excellent credit, which I have. I was offered 9.75% instead by Carmax financing. When I refused & asked for it to be run through the numerous other banks they had listed, they would not do it. I explained that I would have no issue getting a lower APR elsewhere and asked if they are willing to lose a sale over that. The answer was yes, they would rather lose the sale. I left immediately. I went through another dealer & was able to get 3.2% APR. I'm sure Carmax is great for desperate people with credit issues but absolutely terrible process for those with good credit. Obviously, the 125 point inspection also needs to add a few more points & include calibers. You would think that was included. Absolutely would never recommend Carmax to anyone I know!