Audi Hunt Valley

Brought car at 63 Kmiles for oil change.A simple 2 hours oil change service turned into 2 weeks very costly repair and then re - repairs lasting due to the mechanic error leading to the car’s oil leaking. Was able to use car service promotional coupon and was provided with car loaners service. Car mechanic call after rechecking car for the oil leak, and told that “It is nor a big deal, it just improper gasket placement during original repair”. It is not a “Big Deal” for him, but for me it was a Big Deal with the costs at the substantial amount of money and a lot of loss of personal time.Car service advisor apologized for the inconveniences, but there were no other incentive were offered for the inconveniences such a loss of personal times or garage cleaning after car oil spells.

Everything works very well. I was able to use coupons that were sent to my email. Eric answer all my questions and was very helpful.

Smooth process from start to finish. Thanks to Vinnie and the entire team at Hunt Valley Audi.

I recently brought my 2019 A5 Sportback in for its regular 60K mile service. My experience was nothing but effortless. This has everything to do with my service advisor, Lindsay Knight. As with each and every visit, her easy to talk to, welcoming, and professional demeanor makes my stay (I typically wait for my vehicle and use the time to work) seamless and enjoyable. I know she is backed up by not only a cohesive front-of-house team (Chris Becker has greatly assisted me before, especially when I was in a pinch regarding vehicle inspection) but also the experts behind the scenes in the shop. I’d like to thank the whole group for years of unwavering service. Lindsay and Crew get it, they really do. Audi Hunt Valley has nailed The Customer Experience.

Awesome Audi service departments Chris my Audi service advisor is very knowledgeable, professional, very helpful

Hunt Valley Audi was great! It was unfortunate that there was still a recall that hadn't been addressed on our 2024 Audi A5 Sportback that we purchased certified used from Annapolis Audi, for the Continental tires. However, Hunt Valley Audi did a wonderful job replacing them!

Purchased a 2025 Audi A6 Allroad Wagon. Outstanding in every way from ordering from factory, to financial manager, to tech manager (for the sophisticated tech built in) for set-up and personalization.

Purchased a 2025 Audi A6 Allroad wagon from Audi Hunt Valley, Baltimore, MD. Outstanding service from sales to finance manager to separate tech expert for the sophisticated tech built in (helped with education and personalization of driving and safety features, entertainment, etc.). Highly recommended.

A very disappointing and dishonest buying experience here. I had put a deposit down on a vehicle, and was coming to pick it up on a Monday. They said they would get it inspected and done on the Saturday before. I explained I was driving quite a distance and I would have limited time on Monday so it was important it be ready. When I got there, they hadn't even started preparing the vehicle. Salesman was as disappointed as I was and said he told them multiple times to have it ready and they did not. Unfortunately that was just the tip of the iceberg. Went into the finance office, only to be handed an "open recall" piece of paper that no one had mentioned. I had purchased a hybrid electric vehicle. Upon reading the recall, it turns out you can't even use the electric part of the vehicle currently, due to defective batteries that are prone to fire. There is no current fix for the recall as it's a battery issue that cannot be repaired. They expect in a few months to *maybe* have a software update that will alert you if it detects the battery going bad before it catches fire. (!!!) So they are selling an electric vehicle that you literally can't use the electric on. I called and left a message for the General Manager, who never returned my call/message. I received another call from a different manager after I left to ask how my experience was. I explained the situation. It gets even worse - he said I was "lucky" that they even informed me of the recall, and that "most places would just sell the car without letting the customer know". I asked if they could provide any sort of a discount considering this recall if I still were interested in taking the vehicle anyway, and he said they don't discount vehicles, and if it doesn't sell soon "We'll sell it to another company that will just sell it to a customer without knowing about the recall". Wow. That's all I can say. I am a 10+ year Audi owner, and this was embarrassing for a "manager" to be saying these things. The whole experience was absolutely insane. Felt very manipulative, and fraudulent.

They sold me a damaged car and a fraudulent warranty my vehicle broke down within 5 weeks the starter, alternator, water pump and transmission damage.