Audi Hunt Valley

My car is 19 years old and starting to have issues. Recently, I had to take my car to Audi of Hunt Valley. I’ve always been a tad skeptical taking my car to dealerships for service because I’ve heard rumors it is much more expensive. However, I was pleasantly surprised and felt the charges were more than fair. But the real reason I will return is because of their EXCELLENT customer service. The service manager, Lyndsey, was so helpful and kept me up on progress and setbacks. She provided a loaner car when it was determined that it would take a while to fix, which was a lifesaver. Bottom line is that it seemed to be in line with what my old mechanic would charge but the service is the reason I will return. Or, I would consider buying my next car there. Thanks!

Lindsey was amazing with communication throughout my service visit. She kept me updated on my car and helped get me into a loaner.

Great service experience. Video review of work completed and washed and vacuumed the car. Excellent service department.

Great service and loaners available. Have been a customer for a while and always a great experience.

Comfortable and to the point! David, my salesperson, was very cordial and friendly, not pushy. The vehicle I purchased was as expected, considering I did my research prior to contacting and scheduling an appointment for this particular vehicle. No surprises above my knowledge financially with the OTD and any additional fees. However, the experience was a bit longer than anticipated waiting to sign the deal due to other customers. Otherwise, thus far, I believe I got what I paid for. Happy with my purchase!

They were straight forward with answers got Mr the interest rate I was looking for. The vehicle was priced appropriately

I scheduled an appointment to fix a problem with my MMI controls that were replaced a few months ago. The problem was fixed at no charge. I am glad they stand behind their work and have an excellent service staff! Great job Chris!

I had a very good experience dealing with Eric my salesman who work hard to help me out finding the car I wanted and the manager was helpful with my trade in and setting up financing. I would recommend them as they made my buying experience easy and smooth.

Always friendly and professional. Great loaner car for duration of service. Prompt and excellent service. Great warranty service from Audi always willing to help . Didn?t try to upsell

Well organized, staff meets and exceeds expectations. Techs seem efficient and well organized. Video is a nice feature. Timing is good for waiters.