Best Buy Auto Sales

Factual review of my experience with Best Buy Auto: My salesman was Ken. He assured me the vehicle would receive a 36 point inspection and anything wrong... would be fixed. Picked up the car 2 days later. I found that the CD player didn’t work, they said they’d order a replacement and swap it out in about a week. 100 miles down the road, a bad wheel bearing forced an emergency repair at an out of town shop. BB insisted on sending the part, but sent an incomplete part. The out of town repair took 2 days. The mechanic informed us the transmission pan was in really bad shape and leaking. Brought the car back to BB to fix the radio and transmission pan. An engine oil pan was ordered, which is the wrong part. Finally got the transmission pan replaced. The radio was replaced with one with the same problem. 4 days after dropping it off, the car was finally ready. Looks like a crowbar was used to remove the radio, the dash is now chipped and cracked and gaps exist around the radio, which still has an inoperable CD player. Called Ken to discuss and was told “I’ll get back to you in 10 mins”. 4 days later, still no call. Bottom line: if you purchase from this company, don’t expect them to find and fix any problems in advance. You will have to find them yourself, and hopefully have a better experience having it fixed by the most inept repair shop I have ever encountered.

Leroy was very friendly and helpful during the process of purchasing a vehicle. I first spotted the vehicle when BB Auto was closed, but Leroy took the... time to answer my questions and gave me his card to contact him if I decided to pursue my interest further. I went back a few times and did indeed purchase the vehicle and I am pleased that it was an easy experience.

Jay at best buy was amazing. He worked so hard to put our family in our dream vehicle. I would recommend this place to everyone!!! Give them a chance!!!

My experience with best buy auto. Working with bill grasso was fantastic. I highly recommend buying a car from there. Great customer satisfaction. Very... nice environment.

The absolute best place to buy a car. If you want a no pressure setting with quick answers from knowlegable veterens that have a degree of transparency... go here. You wont regret it. I worked with Ken who went above and beyond to put together a deal that worked for me.

Leroy Allen is a great person he help me out with the car that I wanted.. I will Definitely buy another car from Best Buy auto

Was told no go from other dealers came here have low credit left with a newer car and a payment that I can afford that did not break the bank

I love my new car .very glad I stop very helpful didnt take long at all im so happy with his service i got thank you

James ,was absolutely phenomenal in helping getting my daughter in a car, even though he had 2 other customers he was helping, he still took the time as... though we were his only customer. Thanks again James.

Great experience, would recommend anyone to go there again if in need of a vehicle. The people were very friendly and helpful throughout the whole process.