Capital Auto Sales

NO MATTER HOW DESPERATE YOU ARE, DON’T DO IT!! RUN!!! I put a deposit on a car, came back a few weeks later with the rest of the money. (I was putting about 3000 down and financing the rest.) Once I finished the down payments (on 6/17/22) they said it just needed to be inspected, to give them a few days. After another roughly two weeks pass I go down to see them, since they never answer the phone. The man working there tells me a sensor needed to be fixed and they sent it to a dealer. He says it’s at the GMC in Johnston and he calls every morning to check on it, they’re just backed up from the Fourth of July. So I go to the GMC dealer and give them the VIN… the car isn’t there and never was. I call Capital and them and tell them that the car isn’t there and they had no explanation, the man told me he had no idea what was going on and his boss Dana would be calling me very shortly. She never called. The next day (7/7/22) I go in and tell them I need my money back, I’ve been taking the bus for over three weeks waiting for the car. He tells me to come back Monday, his boss will be there and they will have my money (7/11/22.) Monday rolls around…. No money. Dana tells me she has to get a certified check and it would take 24-48 hours. So I tell them I will be there Thursday (giving them even more time) and she says she’ll call me if she gets it sooner. I call Wednesday just to check on things and she says she got the check but it’s made out to them so she needs to cash it and to come Thursday as planned. I get there Thursday and the man there says she was unable to get to the bank so he gives me $1000 and a personal check for the rest. The check did clear, thank god. But throughout this entire thing they NEVER ONCE CALLED ME. I sent texts (there preferred contact method) and was ignored. I asked repeatedly when the car would be ready and never heard back. I believe they sold my car to someone else, but I don’t know for sure. No matter how many times I asked they had no explanation for where the car was or what happened to it. 7/14/2022 was the date I finally got some of the money and the check and 7/16/2022 the check cleared. God knows how long this would’ve went on if I hadn’t finally put my foot down and threatened to call the police if I didn’t get my money back. It was a month from when I put the remainder of my down payment to when I finally received my money back, but I had to fight for it. I wish I would’ve read these reviews before putting money down, but I hope I can at least help someone else from ending in a similar position. When I called and spoke to the police in the middle of all this they told me they knew all about them and that they run a super shady business. Save yourself a headache and go somewhere else!! Also, they have dogs, I love dogs I have two. But the office smells so bad like dog pee!

I had a great experience from start to finish. All paper word in order no regrets will definitely go back and will recommend to family and friends. GREAT SERVICE

If your desperate for a car and see that they have buy pay here program, RUN !!!! Car I was sold under false pretense , everything that you can think of went wrong including 3 months warranty is not valid when you do have issues on top of that wouldn’t comp a rental when they took my vehicle in for repairs , I had spent more on repairing vehicle than what I pay to purchase it

The people were nice enough but their warranty program sucks. 14 days in I need repairs and they won't fix. They have a warranty company and they hung up on me. IF you buy a car here get it checked BEFORE you buy cuz once they got your cash you're screwed. Good luck

The financial lady was unprofessional and ignorant she try to take advantage of people she try to over charge me for a car just cuz she wanted to sale it to someone else

What ever you do, no matter how bad you need a car,, do NOT buy a car here . Worst experience ever and haven't dealt with anyone this horrible