Reviews
Write a reviewWill buy from here again.. great experience!
We bought a car here after seeing it posted online back in January... the car was everything the ad made it seem to be, and then some!! Doing business here was a pleasure all around, and our family will definitly be back again in the future. There were no sneaky games played... just straight up, honest, nice people and good, quality, reasonably priced vehicles! Best buying experience ever! Thank you Monroe Motor Sport!!
Will buy from here again.. great experience!
We bought a car here after seeing it posted online back in January... the car was everything the ad made it seem to be, and then some!! Doing business here was a pleasure all around, and our family will definitly be back again in the future. There were no sneaky games played... just straight up, honest, nice people and good, quality, reasonably priced vehicles! Best buying experience ever! Thank you Monroe Motor Sport!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
we appreciate your kind and positive review and looking forward to see you soon for your next dream vehicle.
Unpleasant experience
I had favorited a car sold by this dealer in my Cars.com app for about a month or so when my wife decided to replace her current car. We finally drove down to Monroe from Charlotte this past Saturday after a price drop notification in the app. The owner was very nice but was assist some other buyers when we arrived. He had his two employees (his teenage looking son and another teenage looking fellow) assist us. His son was extremely nice but this other fellow was the definition of rude. We looked at the car in the lot, worked on our trade value and signed a bill of sale to take to our credit union. This other fellow swore the loan amount will not be approved by our credit union without know any details about our income or credit worthiness based off the fact that there was some negative equity on our trade. I told him not to worry about the financing and that we'd return with a check on Monday evening to pick up the car. We obtained the check for the purchase from the credit union on Monday at 10am. My wife immediately called the dealer only to be told the car had been sold! We left the dealer about around 3pm on Saturday afternoon with a signed bill of sale.
Unpleasant experience
I had favorited a car sold by this dealer in my Cars.com app for about a month or so when my wife decided to replace her current car. We finally drove down to Monroe from Charlotte this past Saturday after a price drop notification in the app. The owner was very nice but was assist some other buyers when we arrived. He had his two employees (his teenage looking son and another teenage looking fellow) assist us. His son was extremely nice but this other fellow was the definition of rude. We looked at the car in the lot, worked on our trade value and signed a bill of sale to take to our credit union. This other fellow swore the loan amount will not be approved by our credit union without know any details about our income or credit worthiness based off the fact that there was some negative equity on our trade. I told him not to worry about the financing and that we'd return with a check on Monday evening to pick up the car. We obtained the check for the purchase from the credit union on Monday at 10am. My wife immediately called the dealer only to be told the car had been sold! We left the dealer about around 3pm on Saturday afternoon with a signed bill of sale.
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Reliable, professional, and customer-centered
I just bought a van from this dealer for my wife and 4 children. My experience from the moment I drove onto the lot from the time I left was excellent. Not once did I feel that they were putting their profit margin before the safety and security of my family. This is the place if you need a reliable vehicle at a reasonable price.
Reliable, professional, and customer-centered
I just bought a van from this dealer for my wife and 4 children. My experience from the moment I drove onto the lot from the time I left was excellent. Not once did I feel that they were putting their profit margin before the safety and security of my family. This is the place if you need a reliable vehicle at a reasonable price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Josh, we hope that you are enjoying your Van and Thank you for your kind review.
Was happily surprised at how nice these guys were!
Eric and his nephew were amazing at helping us get into my wife's Honda Accord. The were very professional, beyond courteous, and very helpful as well. I pulled up expecting the "average" car lot and salesmen but these guys were fantastic and not the slightest bit pushy at all. I would feel very comfortable recommending them to anyone I know!!
Was happily surprised at how nice these guys were!
Eric and his nephew were amazing at helping us get into my wife's Honda Accord. The were very professional, beyond courteous, and very helpful as well. I pulled up expecting the "average" car lot and salesmen but these guys were fantastic and not the slightest bit pushy at all. I would feel very comfortable recommending them to anyone I know!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Bryan, thank you for your kind review, it was a pleasure working with you and hope to see you soon.
Great experience
Even though the vehicle was in the process of being bought by another customer the dealership was very helpful and courteious.
Great experience
Even though the vehicle was in the process of being bought by another customer the dealership was very helpful and courteious.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Jamie, we appreciate your 5 star and we hope to see you soon again.