Garber Ford

Just bought a brand new Ford Ranger from Garber. I cannot say enough good things about this dealership. They are magnificently marvelous. Jen took care of me and was simply wonderful. Had every answer for every question. Let me move at my own pace and was not pushy at all. I highly recommend Farber. My entire family has bought cars there and none have been disappointed. Brother will you. Go Farber. 👍👏😀

The Staff was very personable and friendly however their service after the sale was quite undesirable. It was very hard to communicate with the salesperson who sold us the vehicle. I had to call and email numerous times to get responses. It was hard to reach someone by phone, I had to continuously leave voice messages and I was always the one who called back. Work that was promised was not done timely either and cost us a bunch of $$$ because we had to wait.

Service department is full of excuses. you’re told it’s gonna be ready and then they extend it and extend it and extend it and extend it. Do not take your car here for service.

I had a very good experience with Garber. Tristan King was the salesman I worked with to order my new 2022 GMC Sierra AT4. He was very personable and always available to answer any questions I had. They were upfront and honest about the pricing. Overall 10/10 would recommend!

My son bought his first vehicle on his own at this dealership. It is a preowned Silverado and he is happy with it for the most part. I went with him when he purchased it but stayed out of the way as my son really wanted me there just for some support. After closing the deal, the salesman (“Max”). Said he could only find the one key fob, but that there was the original “somewhere” and that he would mail it within a couple of days. I asked him what he would do if he couldn’t locate it. “Max” said he would make things right. Since then he has not responded to my son’s text requests for the fob. Like most of us, he needs a backup and those things are expensive to reproduce. I hate to say it, but ignoring your customers after the sale is cliché cars salesman behavior. For the most part the service was good, but not following up with a new customer is just bad for your business.

Mason Kirkham was very helpful and we love our new Wagoneer! He stayed after closing to help make sure we got the best deal on our vehicle.

Ask for Lynda, she is the best! She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service and they know they’re stuff.

GARBER FORD IN GCS TRIED TO RIP OFF AN ELDERLY WOMAN. PLEASE READ!! Tried to take advantage of an elderly woman. My mother-in-law, an elderly disabled woman, brought her vehicle into this service department with a burning smell concern. they kept her vehicle for several days and then told her she needed about $2500 in repairs for several oil leaks. When she questioned the estimate, she was told that she HAD to do the repairs or else her car was going to catch on fire. There is NO TRUTH to this and was merely a scare tactic to convince a confused elderly woman to approve a bogus job. She was bullied into approving the work. Afterwards she contacted my wife who told her to call them back and tell them she wanted a second opinion. They then told her that there was no backing out now because they had already torn the vehicle down and waiting for parts. So, after being told that, my wife and I drove up to the dealerships. Surprise!!!!There was her car still sitting in the parking lot UNTOUCHED!!! So, we walked into the service adviser area and when we asked the advisor why he lied to her, He immediately jumped up in an aggressive manner and stuck his fingers in my face and started yelling about how He's not going to tolerate being called a liar. I then approached the service manager who told me if I cancelled the job that he was going to charge me for re-stocking fees. He also made the statement that If I called him a liar, I was not going to like the man he becomes. Implying yet another threat. At this point we took the vehicle. We then had it checked out by another reliable trustworthy mechanic. As it turns out, not a single thing quoted by Garber was accurate. One small leak was found that was dripping on exhaust and creating the burning smell. Nothing that would "catch on fire" and only cost a fraction of what Garber tried to rip her off for. In addition, we got in contact with a member of upper management who assured us that it would be handled. He advised that all phone calls are recorded, and there is video surveillance as well. The next day we had to reach out to this person again who suddenly changed his tune. Conveniently there were suddenly no recording and no video. Imagine that. Moral of the story, I highly advised against ANYONE trusting ANY member of this establishment as they are all crooked from the top to the bottom.

This review is in regards to the service dept. Absolutely disgusted at the customer service provided on 10/20/21. We scheduled an appointment for routine maintenance which was a 3+ week wait to even get in. When we bought the vehicle we had the Jeep Wave which gave us so many oil changes etc. So we let them know that scheduled the appt. asked at drop if they could check a clicking sound since another dealer aligned and was told we would have to schedule another appt. to have that checked....crazy since its on the rack but OK! Then when we picked up we were then told oh the Jeep Wave expired last month sorry.....so was specific about that twice but wait till we pickup and hand us bill. Not happy with service and will definitely will take my Jeep elsewhere for service as well as let my family and friends know to do the same as well....also didnt appreciate the smug smirk on the Customer Service employee like we were just a bother anyways. As stated will never return to that service dept for any reason and will make sure anyone I know does the same.

Service department excellent had a vechicle damage had a shimmy when driving repair shop couldn’t fix it they sent it to another Ford dealer they couldn’t fix it there conclusion was bad tires only 8 months old took it to Garber less than a day they fixed it it was out of alinement thanks