Reviews
Write a reviewNot waiting for your call !!!
I was contacted by a sales associate after looking at a vehicle on line. She took some information and said she would talk to her sales manager and call me right back. Well it’s been 4 days no call. Another sales associate sent an email the next day and has not responded to me response. Very poor service. Wouldn’t buy from them. Felt blown off.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Got ripped off by Chris in Finance department
Chris is an absolute crook. I was charged over $4,000 for a service plan on a car that cost $13,900! Dealers set their own prices for these, so read the fine print. Then to cancel I was charged nearly $300 to do so. I was also charged sales tax on an exempt vehicle and was refused that refund, so now I have to file paperwork directly with Washington state department of revenue.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. Julian, Sales tax exemptions with the Washington State DOR are not clear and concise. Under my direction I require my finance department to charge sales tax when we are not clear on an exemption status. However, my finance manager is not a crook, and I do not appreciate your demeaning comments. This situation could have been handled more professionally and I would have gladly sat down with you to discuss best practices to resolve your issue. I have since contacted the DOR and discussed this situation and will be refunding your bank the sales tax amount you paid on the vehicle purchase. In addition, we will be refunding your bank the cancellation amount of your service contract and Gap waiver per your instructions. If you have any further comments, I would like to ask you contact me directly at the dealership. Joel Olsen, General Manager
Its not just ffor car loans,its also car delivery!
If it werent for COVID-19, that social distancing became a new reality. But knowing the dealership handles car financing and theyd make house calls for car test drives and if one finances a vehicle-they have delivery for that too folks!! 😎🤙🏼
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
World Class Service
Came in needing wiper blades, as rainy season is approaching quickly. From parts to service, everyone was so nice and friendly. Parts installed my wiper blades and got me a bottle of water while I waited. First class service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jennifer, we're glad you had such a wonderful experience with us. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.
Great service
Kandi got our car into be seviced and we had it out immediately. Price was good as well. I recommend having them service your vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out. Take care.
amazing dalesmanship
Jim did a great job. appreciated the extra time he took to walk us thru in detail about the var and all its options. he was very knowledgeable and patient. greg did a thorough job on the financing. thank you very much !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Douglas, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Chrysler Dodge Jeep Ram of Walla Walla. We hope to see you soon!
Car buying made easy!
This dealership made me fell like family with a no hassle purchase. I will be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bruce, thank you for your kind review; we are happy to pass along your comments to the team here at Chrysler Dodge Jeep Ram of Walla Walla! We hope to see you soon!
Wallawalla Ram dodge Chrysler
Great service people were very prompt and courteous
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Matilda, we are so happy to read such a great review about Chrysler Dodge Jeep Ram of Walla Walla! Thank you so much again for your feedback! We hope you have a great day!
cwhuether@yahoo.com
I appreciated the friendly nature of the employees.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Christopher, we are very happy to have provided you with such a positive experience! Thank you and we hope to be of service to you again!
t.rubottom@1791.com
This company always does a good job, the staff is courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tom, thank you so much for your positive comments about Chrysler Dodge Jeep Ram of Walla Walla! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!